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May 2022 by Daniel C.
Incredible service. Very good return policy. Steve Martino has been extremely helpful. 100% recommend working with Jack London over any e-commerce experience. Prices are reasonable as well.
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March 2022 by Teresa C.
I am writing this to recommend Lino C. He was so wonderful to help me For my toilet issue. I actually did not go to their showroom. I just email him for the quote of the Toto toilet . Then he emailed back to understand my toilet seat's problem. In stead of selling me the brand new toilet system, he spend the time to teach me to fix it. Long stories short, he really earned my trust because I was calling almost all Toto showroom in my 20 miles area. He was the ONLY one help me to point the problem. I am totally appreciated his wonderful help and honest opinion. When we need to renew our bathroom and kitchen, we will definitely go to him first For sure.
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October 2021 by Sandro Culic
It would be nice if sales people did more then just sell items but explain in detail everything that is needed. Leno has a chip on his shoulder and doesn’t know how to take responsibility
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August 2020 by Nikki R.
We visited a lot of places and ended up ordering everything we needed for our bathroom remodel from Jack London Kitchen & Bath - they made it super easy and the service was great. Covid was in the early stages so we had to make an appointment to go in, which we did. Marci helped us and listened to what we we were looking for. Within a couple days we were sent/emailed a spec book with a few options where we could enter notes, reject or accept the items. Marci was very responsive via e-mail and helpful with any questions I had. I was also very surprised to see that their prices were the lowest I was able to find on-line, in some cases, even lower - which goes a long way these days. In one case, they had someone deliver an item to our door (even after my door buzzer didn't ring on my phone and I left the poor guy outside for over 30 minutes early in the morning ...so sorry!). We are still waiting on some pieces to come in from our order but were very pleased with the whole process of dealing w/ Jack London Kitchen & Bath and with Marci - thank you, Marci, for all of your help and always being available for us via e-mail! I wouldn't recommend any other place for your kitchen & bath needs. We ran into a lot of challenges and none of those roadblocks were issues after we discovered Jack London Kitchen & Bath.
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June 2019 by Mary Hernández
(Translated by Google) A place where a variety of bathroom items are found
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April 2018 by Scott S.
Great customer service! I had a leaky showerhead and needed a replacement cartridge for a Rohl valve. Lino Cruz contacted Rohl customer service on my behalf, identified the correct replacement cartridge, and arranged for the part to be sent to me (these cartridges normally retail for about $100), even though our Rohl shower set was over 10 years old (Rohl's customer service was also great).
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January 2018 by Isolina Mallon Interiors
Steve and his team are my place-to-go for kitchen and bath fixtures for my clients.
