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March 2024 by Pamela Swint
Dora was amazing!
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January 2024 by Laura Perez
There are good people in the world. In December I posted a review disappointed and surprised that the receptionist over charged my debit card for a tip. I never saw the correction in my account. Recently, I went in for a massage and the manager called my attention apologizing believing she had credited my account. She made it right!
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December 2023 by Affordable Aquarium Services
After experiencing numerous therapists to work on my injured back, I finally found Nancy at massage envy in Redwood City. She hands down is the best massage therapist so far. And I went through the whole Rolodex of them at multiple locations. . She applies the right amount of pressure to loosen up my herniated discs and help them heal better so I’m able to function at work pain-free for a few weeks at a time. I actually stopped taking my back pain medication since being under Nancy’s care. She deserves a raise because it’s very hard to find employees like her and I’m speaking as an actual business owner myself. Her professional attitude, and attention to detail is a rare find. Thank you Nancy. See you soon.
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November 2023 by Jean Brown
My experience was Awesome, Everything was perfect Thank u so Much!!♥️❤️??
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October 2023 by Marie
I had a 90 mission session with Amy and it was very good massage. She asked me the specific areas I wanted to work on and she devoted almost the entire session working on them. It was exactly what I requested and my shoulders and back felt much better when. She finished. She’s a great therapist that listened to my needs and delivered.
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October 2023 by nancy j
My first experience and was with Amy for massage, she was terrific! She did full body with special attention to neck area. Such a great experience that I signed up for membership and will try the other services included. Best deal ever!
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September 2023 by Heidi Dworetzky
If I could I’d give no stars! Shady management and rude people working the front! First I came in with a gift card that didn’t have a value expectation date or state that if prices went up since buying the card a different would be required. There actually wasn’t much fine print not even a bar code. The card clearly states it’s for an hour massage. It’s valid according to California laws. I was told by both the staff and manager that since this card was before they had set value gift cards and prices increased I’d have to pay a “$94 difference or a $45 dollar cancellation fee and they would take the card” why would I pay for something that wasn’t stated on the gift card and I nor the person who purchased the card had any knowledge of such a thing.I was looking forward to a fully covered massage aside from tip. Also I could go to my favorite place and pay the “cancellation fee” value for an amazing 1hr massage. The only reason I came here was cause it was gifted to me. I ended up paying “$50” for something I didn’t even get I’m livid! Scamming people out of money simply because you decide you no longer want acknowledge something that was less valuable when it was fist purchased. You were already paid for the gift card sorry it’s not as valuable anymore. That’s your problem not one I should have to pay a second time. That defeats the purpose of the “gift card” that essentially is just a piece of paper with words on it that hold no value! If the same thing happens to you, all I can say is call there corporate office because this is beyond uncalled for. Not that I can’t afford a massage here but a gift card that this company made should be honored. Now you are losing business because you decided to throw out the rules to scam people! This has nothing to do with your masseuses. Service starts at the staff and management and you failed’ so I’ll never recommend this horrible place! Also don’t think of reaching out asking me to take down my post or to send my dispute somewhere else! This review is for your potential new customers!
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September 2023 by Susan Elliott
Best massage ever! In 10 years of ME massages, Dana was the best therapist I have experienced! Only wish that I live in the Bay Area. She gave me counseling and therapeudic advice on how to ease my back pain. And she knew exactly what to do with each part of my back and hips. Thank you, Dana!!
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July 2023 by G. Patrick Gabriel
Edgar was excellent. It was one of the best massages I had in a long time. I will definitely schedule with him again.
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July 2023 by Namratha M
When you enter the bathroom here, it's pitch dark and when I felt for the light switch, I found some cables and hole in the wall and then the light flickered on.I reported to the front desk that this is a safety hazard but she talked to me as if I was crazy and said the light comes on automatically when you go in. I said that the light didn't come on and then she said that we need to give it a minute.I tried to explain that people would generally feel for the light switch in a dark room and they'd encounter these exposed electrical wires and there's a chance of getting an electric shock or being electrocuted. And she said that "the construction work is literally just going on". And I said that maybe the facility can post some kind of warning, she kept repeating "OK!" in a manner that felt condescending.So disappointed with the management here. It's unbelievable that they think that this is an acceptable and safe environment. The fact that the remodeling is going on, shouldn't put customers at a health/life risk. Attaching pictures of the exposed electrical wires and remodeling area which you need to pass to get to the bathroom. Wouldn't recommend this facility.
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July 2023 by Joy Robinson
Massage envy never disappoints. There is a perfect match for everyone there. I have been a member for over five years and I have loved their service consistently. Amber is my favorite therapist - she takes excellent care with her clients.
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June 2023 by E Quintero Osuna
Polly has been ideal for prenatal massage. I’ve been going to her for most of my pregnancy and her gentle deep tissue has made such a huge difference in physical comfort. She definitely knows what she’s doing!
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June 2023 by lowell nogle
Have been going to Massage Envy for over 10 years. Aiways a great experiance. Have shoulder pain from a recent fall. Therapist new what to do and really helped.
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May 2023 by Lenore Shrum
My massage was wonderful. The masseuse was very skilled and professional. The gentleman at the front desk was extremely polite and inviting. GREAT EXPERIENCE.
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March 2023 by Char P.
I had a 90-minute massage with Polly. I prefer a massage with really deep pressure. I usually have a hard time feeling relaxed with most therapists' deep pressure because their deep pressure isn't enough. Polly's deep pressure was the real deal; that was amazing! I was ready to go home and go back to sleep after that massage. She doesn't start off with really deep pressure, just an FYI; she does ask if the pressure is good so no worries about whether the pressure is too deep, not firm enough or whatever the issue is. So when the website says she can do all pressures, it really is all pressures! I definitely highly recommend her as a massage therapist. The lady at the front desk was also really helpful and really nice (it was my first time at this location). Overall, really great experience.