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November 2023 by Alicia Martinez
Great job! The guys working there are super informative and they seem like they really care
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October 2023 by Kenneth Lee
I experienced poor service. The worker did not greet me or act kindly, and it made me wonder if it was due to my ethnicity (ASIAN). It appeared as though the worker had little enthusiasm for their job.
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October 2023 by Brad Baer
Really great service. Knowledgeable staff. Had some difficulty getting oil for my Mini Cooper, but they got it in.Service: Oil change
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October 2023 by Donny K.
Always gets awesome service here some things may take a little longer not a big deal there at least always squared away getting things done the right way despite the problems I've had today they handle it 20 stars across the board
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September 2023 by El T.
I do NOT recommend this place, here's why.I had been to this place a couple times, no problem, I own 4 vehicles all had been serviced at this location. I had a really bad experience the last time I took my vehicle(SUV), here's what happened: I sat in my car while they worked on it, after 15 min or so, I noticed the guy working on top, call another guy, then another one came, then like 6 we're looking at the vehicle. I did notice that most of the workers were very young, and thought maybe the older guy there was teaching them, but then I saw one with a crowbar, that's when I asked what was going on, their response was "nothing". I sat there for like 3 min, no one gave me an update, I grew impatient so I asked again and they told me that they had dropped the oil filter and couldn't get it out. I didn't think nothing of it at first, I did ask for them to be careful, 5 min later I was on my way out. I pulled up down the street cause I could hear a rattling sound coming from the bottom, when I looked, there was oil all over and screws missing from the mud guard. I was pissed off so I called and the person I spoke to on the phone asked the employees and they sounded like they didn't know what was going on, he didn't know what to tell me so I asked what he was gonna do about it and told me to go back and they were going to try and find something to attach the mud guard. I was mad cause he didn't acknowledge that they had made a mistake or apologized, but I get it, they're youngsters without enough experience, but management should focus on customer service and more training to prepare their staff. I ended up at the dealership to buy the bolts and said Fv(k this place, never again am I taking any vehicles to get serviced here. I don't recommend business.
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August 2023 by Desta Raines
The team was professional and fast. Even when they forgot to reset my indicator light and I went back they showed me how to do it when I asked. Pricing was competitive.Service: Oil change
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August 2023 by Angel P.
Oil chagers in Palo Alto, CA are the Sh**!!!!! Fast friendly service was excellent they topped off all my fluids and gave me a UNBEATABLE price I highly recommend them to anyone!!!!!!
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August 2023 by Mayra S.
Really quick service! Love how you don't have to get out of your car for the oil change.
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August 2023 by Jon Reese
I don’t think they do it right my transmission fluid looks dirty. Idk if they know how to use the machine to do the flush transmission service BUT they charge you for it $150.00 dollarsService: Transmission
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July 2023 by Long “LT DRIVING SCHOOL LLT” Truong
It was easy as 1-2-3. Got there at 8am within 10 minutes I was in the oil dock/bay. They told me what oil I needed for my 2023 Corolla. No up sell on stuff. I know my cars and I know how to work on cars so it was good they did not BS me. They were professional; they did not act like grease monkeys. The place was clean and properly equipped.I am planning to take all my company's cars here for tuneup.
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June 2023 by Olivia Mayer
Great! Friendly service, kind workers, didn’t try to sell me on anything else - which is refreshing these days!Service: Oil change
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June 2023 by Dana T
Efficient meaning in and out in a timely manner. Beats having to drop a car off at a mechanic and being without a car for 1/2 the day. Thank you.
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June 2023 by Bulou Robanakadavu
Oil changes did a fantastic clean good job on Thursday this week (Oil changing etc.) Am happy for their work and interaction. ??Services: Auto engine diagnostic
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June 2023 by Christine Y.
WARNING: DAMAGED CAR!! I left with my car WORSE than I brought it. They left the plastic cover loose underneath my car, and after driving down to Palo Alto and up to San Mateo, I realized there was a strange sound underneath my car. The oil change was not only EXPENSIVE but also DAMAGED MY CAR. I thought an oil change would be simple, but now I need to tow my car to fix the underside of my car. MORE TROUBLE THAN THIS "15 MINUTE" CHANGE LASTED!!
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May 2023 by Kaili Hutchins
This place had wonderful customer service. They went above and beyond what was expected. They not only changed my oil, but they also checked my fluids and all my lights. One of the attendants even asked if I wanted my window cleaned, but I said no. Plus it was within my budget which is limited. I highly recommend this place and am grateful for there quality of service.Service: Oil change