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March 2024 by Kimberly G.
I stopped in for passport-like photos shortly before close (international drivers license). Frank and team were quick, took a shot that worked, and I was in and out - easy! They were courteous and attentive to the several customers in the shop. Where they went the extra mile: helping me get digital photos for a family member printed. Two digital sets were sent to them, neither perfect (shadows etc). Frank edited and was able to produce a print that was noticeably better than what we sent. No up charge, just solid service. Everyone who works there is pleasant and helpful. Thank you, Frank and team! Highly recommend!
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March 2024 by Nan P.
Passport photo. Efficient. Under $20. Parking right out front! Bring your packages to be shipped also! Would definitely go back there again.
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February 2024 by Info G.
I had a fantastic experience at the this store! The staff was incredibly helpful and friendly, making my visit quick and easy. They assisted me with packaging my items securely and efficiently, ensuring they arrived safely at their destination. I highly recommend this store for all your shipping and packaging needs!"
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February 2024 by Mary B.
Store supposed to be open 10am. It's Saturday morning 10:10am with 3 person line out the door. Young worker just showed up. Management here is good. I go here often and service typically great. This review only for today. They should be aware of this.
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February 2024 by Gwen Brounce
Used to be my one-stop place to mail packages for many years. Today I arrived at 10:00 a.m. when it was supposed to be open. Three other customers arrived shortly after me. By 10:15 a.m. the clerk arrived late. She did not apologize and said "give me a minute". Two of the customers had already given up and left. Since I was the first in line, I should have been waited on first, but NO, she walked around the counter and picked up two boxes for the guy, who was second in line, and took his paperwork to process. Then she turned to help me, after she had left me standing at the counter. Unacceptable customer service!
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February 2024 by Grant Yolasan
Quick and easy. They took the box I gave them with the label and took care of everything. Friendly and helpful staff.
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January 2024 by Jamil P.
I don't normally leave reviews (this is my first review). I just recently went in for my livescan fingerprints and I was told that this place is open. Firstly, a lady JC was very unwelcoming and seemed to have a bad day (which I totally understand, we're human and we all have those days) and seemed to not care about the additional flyer I presented that i was informed to present at the livescan site to ensure I don't get charged. She pushed it aside and said nothing and proceeded on (whatever, right?) Secondly, there was no receipt or any sort of "thank you" which made the customer service feel ehh. All and all, I got what I came in for and didn't get charged. All I'm going to say is that the customer service has a lot to be desired and will not be giving this place any business in the future
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January 2024 by Angele M.
I recently got passport photos taken there, and they were rejected by the Canadian government.
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January 2024 by Elaine Wang
Dishonest. Asked $10 to print a 4x6 picture even though the price table listed $0.99. Claimed “that’s just how much it costs.”
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January 2024 by Janaki V
They do passport style photos in under 5 minutes. $17 per person. The staff was very nice and polite.
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November 2023 by Y K.
Delivery failed, yet this store charges 40% more than competitors for shipping and 300% times more for notary. The young lady is extremely rude. Cold and aloof, acts as if your presence is akin to an annoying mosquito to be swatted away. No greeting or acknowledgement, and glares at you if you dare to offer a smile or salutation. Refuses to answer basic questions about their service. The most she'll respond is lazily pointing at the wall. Also failed to notify of additional fees. I believe tagging on fees without consent is illegal. True, not BBB accredited for obvious reasons. Better off going to Postal Annex if you're looking for convenience and also want reliable and polite service, and UPS for notary needs.
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November 2023 by Mark O
Poor customer service. go anywhere else
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September 2023 by Kevin F.
My daughter volunteers at a local library and as a requirement needed to be live scan fingerprinted. We went in and the young lady who helped us was great on every level, pleasant, sweet, efficient. We were in and out of there in less than 10 minutes. A great overall experience! I would highly recommend them.
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September 2023 by 徐晓晶
They charge $1 per package for dropoff
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July 2023 by Mercy P.
Edited after owner response on 7/17/23: Pricing: The government website for LiveScan fingerprinting indicates that the fee for this at Pack & Mail Express should be $35. When I actually paid for the service I was charged $84. Owner's response below indicates this is due to DOJ and FBI charges added on top of the fingerprinting charge of $35, but it surprised me when I paid since there was not a breakout for the different fees I was paying for on the receipt- it just says LiveScan Fingerprinting: $84. I always appreciate itemized receipts to see the breakout of what I'm paying for. I understand that there is a cost of doing business, however, it is easy to attribute the difference in price on the OAG website to being overcharged without the itemization showing the additional fees. Like most package deliver centers, the cost of printing is expensive at $2 base fee + $0.32 per page, but competitors are just as bad or worse about pricing, so just know what to expect if you need to print. Service: Nothing remarkable - not very warm toward customers, but also not rude or unhelpful. Location: Conveniently located near a main road and several restaurants and grocery stores nearby. Plenty of parking available.