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September 2023 by Ellen L.
this is your basic safeway, nestled in the heart of redwood city, along woodside road. i will say, this location is super convenient, regardless of where you live in rwc; esp if you live in the western part of rwc, this one is more convenient than the one adjacent to downtown rwc.this safeway is definitely smaller than most, with a smaller, narrower parking lot, gotta be careful when parking! the interior is also smaller, and i definitely feel that everything is squished in here. coming in the middle of the day, i can feel how crowded it is, and the lines are longer. hence i prefer to come after dinner or early morning, when it's less crowded and i can zip in and out with my groceries.
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July 2023 by Stacy G.
I've been in the Safeway before, and normally have never had a problem up until tonight.. I dealt with a checker by the name of Kimberly that was totally rude. And had no consideration of my disability... she told me that I had to wait on the side and let other people go before me and then some rude lady that was behind me started going off and being really terrible like she had to get out of there she was just awful.!! I ended up not even buying food and just getting Gatorade and getting the heck out of that store. Not a good experience you want to have.. I would definitely go to the Safeway on El Camino Real in Redwood City at the sequoia station and not ever go to Woodside Rd., Safeway if I can avoid it... if I could rate them less than one star, I would!!!
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July 2023 by Alison R.
I wish I could shop at this location because it is conveniently located, however, when Safeway has just 2 lanes open during the BUSIEST time of day with over 20 customers waiting in the "express line".... Safeway is telling me to go somewhere else. In addition, the shelves don't even have basic items in stock.
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April 2023 by Lyn L.
So annoying and frustrating... their website is incorrect and they don't answer the phone. Customer service is nonexistent It seems most of the Safeway stores here are the same in not answering the phone.
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March 2023 by Lou D.
Went to the deli counter for fried chicken and asked for the 4 thigh/4 drumstick meal. The lady looked at me like she didn't know what I was talking about. I pointed to the board and said again...4 thighs and 4 drumstick. She then held up four fingers and said "quattro". I said yes, quattro thighs and quattro drumsticks. She then proceeded to place random pieces of fried chicken in the deli bag, breasts, wings, drumsticks...I said again thighs and drumsticks, Dark meat. No clue what I was asking. She proceeded to print the price tag, placed it on the bag and handed it to me. I looked at it trying to figure out what was in the bag. The price label said $5.99, well under the $9.99. OK, well I guess she doesn't know how to price items as well.When I got home and opened the bag inside were 4 large breasts, 2 thigh and 2 wings. Wow....all for $5.99. I recall the 2 breast, 2 thigh, 2 leg, 2 wing meal was $15.99. My deal just got better. Unfortunately, the breasts were bone dry, definitely not fresh, the thighs and drumsticks were OK, but the wings were overcooked and dried as well. Not such a good deal after all. If someone is going to work behind the counter interfacing with customers, they should know basic English and know what is on their menu. If I had been a customer ordering a sandwich and asked to hold the mustard, because I was allergic to an ingredient; what would have happened if the employee didn't understand and put mustard on my sandwich?
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February 2023 by Khufu P.
Always expired items , even cold items that haven't passed the exp date . Kids yogurt pouches are chunky and sour, bread is green, oranges are wilted and fermented
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November 2022 by Lydia K.
The hours say open until 2, this is the second Safeway that I drove to that was already closed and it's 1am. Worker saying they closed at midnight like what the hell post your correct hours
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October 2022 by Daniela L.
Come here for my booster vaccine. The pharmaceutical Seetah was very rude and mean. I was very disappointed because all the staff was very nice until she get to me to give me the shot.
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June 2022 by Pim H.
15 people in line for one register at 10:27pm and no manager in sight. Please fix this. Bad time for a lunch break.
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June 2022 by Mokshya S.
Worst Safeway and worst customer service. Got some pork ribs that expiration date for a week later. However, on opening it the entire house reeked of spoiled meat and had to throw it away immediately. Called the store 30 mins from purchase to let them know and get my refund, super unhelpful, need to bring the package back to get the refund and could not talk to the manager either when asked. Avoiddddd
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May 2022 by Mary Z.
Today I went to this Safeway (usually go to sequoia station), and was going to get 3 Lucerne cheese at $5.99 but noticed in the receipt that they charged it $9.29. I went back and was waiting at customer service for about 5/10 min. I hen no one came to help me, I spoke to a cashier named Zully (that's how the other cashier called her). She told me to go to the same cashier that helped me which I did. The girls didn't know how to help me so she called Zully to come and help her. Zully came to help her and told Maibe what to do and left her to help a white lady with a baby (felt discriminated as she was very friendly to that lady and very cold with me. To me Zully told me that I had to download the app or the discount was not going to work because "as she know online the clipping didn't work". I explained to her that my daughter used to work at Safeway and she had told me that the app was not needed. She said well you need to download it. Then she left Maibe alone helping me. In the meanwhile Maibe helped about 5 customers while I was downloading the app. And also waiting to get my money back. Maibe called Zully again and told her that she needed her to help her. I tried buying the cheese at the price and showed her the coupon but she said that I had to buy it at the $9.29 price. I left upset as they couldn't help me. By now it passed about 45/55 min. I try not to be mean to any Safeway people as my daughter worked there and wouldn't like anyone treating her bad. But just have a comment for Safeway, please train your cashiers better, so other customers don't have the same experience I had.
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May 2022 by Buddy F.
My original 1 star rating below to show what an ungrateful, entitled, hypocritical, know it b I can be. The staff was friendly despite being understaffed. i should be dead or in jail for the stuff I have done to harm myself, my family and society and yet I waltz into Safeway like I'm some baller superstar? God, I'm a delusional p**** sometimes. Much love wood side Safeway!!!! First draft Horrible! No self checkout. Never any checkers. U end up leaving your stuff and walking out. Ate their whole roasted chicken once and it was like eating vomit. I literally threw up. Staff could not care less.
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April 2022 by Janet L.
I was at Safeway on woodside road in redwood city this evening friday April 22nd 2022 to purchase a bday cake. A very nice clerk who was in the deli helped me with my purchase of a cake i wanted for my 62nd bday for saturday April 23rd. No one in bakery was there this nice clerk boxed the cake for me. I wish i knew his name as he was very helpful an polite. he went out of his way to help me thank u so much appreciate it
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March 2022 by Love4 L.
This Safeway is the worst managed store around. it's my neighborhood store but I really hate it. The employees all look and act miserable. I wish they had self checkout so I didn't have to interact with them. MANY times, they've mess up on the digital coupons, i.e. post a discounted price, but charge you the full price at checkout. Then when you try to explain the overcharge, they act like it's your app's fault. ( Funny how the app works for some coupons and not others... and more importantly, this never happens in other safeways).
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January 2022 by Jacqueline T.
This is my all time favorite grocery store! It's a one stop shop! They have most anything, from produce to meats, organic to non, hot food and cold food like sushi, and everything in between. And plenty of staff to assist. You can even get plants, flowers and fresh herbs!