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October 2023 by Mareena Saini
Lilian, Tim and Harout were amazing to do business with. Honesty and customer service was excellent. I normally don’t write reviews but due to their exceptional service I wanted them to be noticed. Need any memories and memorable gift for your loved ones this this the best place to go to in Redwood City location.
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October 2023 by Diane Starrett
My husband and I have purchased many pieces of jewelry over the years at The Jewelry Exchange in Redwood City. I have been very happy with all of our purchases! The staff is very knowledgeable, friendly, helpful, and with no pressure to buy. They just want you to find the perfect piece of jewelry and are genuinely happy when you find something you love! We feel their prices are very fair. I would recommend them to everyone I know!
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October 2023 by Sterling Tarng
If you're looking for an engagement ring, this is the best place in the Bay Area to go to. We looked at multiple places throughout the bay and no one even comes close in terms of pricing and quality. The staff is incredibly friendly and helpful and they treat you the same whether you are completely new to ring shopping or a jewelry veteran. High recommend going to Jewelry Exchange in Redwood City for all your jewelry needs!
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October 2023 by Rosa Evans
We upgraded my wedding ring after 12 years of marriage. We met with Lois who was very knowledgeable and helped with the upgrade. Thank you Lois for being very patient with us and guiding us through the process. I am very excited about my new ring.
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August 2023 by Elvin Briones
Our diamond consultant, Lilian made our jewelry shopping experience a breeze. My fiancée and I were in need of a wedding set immediately. Lilian was warm and sincere in helping us get a hold of our needs within the same day. She’s very knowledgeable about diamonds and settings. We settled with a set and felt very happy about it. Thanks Lilian and managers of the Jewelry Exchange Redwood City.
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August 2023 by Jessica Manio
Jewerly Exchange is a perfect place to look for luxurious jewelries. The place is nice, employees are friendly and welcoming. Thank you Joanne for helping us find the perfect anniversary band, she is so patience. I love the whole experience. I totally recommend this place :)
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August 2023 by katie dixon
The service at this location was fantastic.I got a beautiful pair of Stud Earrings. I didn’t feel any pressure, we looked at several options, and the ladies in the shop was very attentive.Thank you, Lilian for you lovely service.
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August 2023 by Ruddy Solares
Lois helped me out so much getting an engagement ring. Everyone here is so friendly and makes the experience great! So much to choose from but narrowed it down pretty quick. Will recommend to anybody looking for jewelry.
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August 2023 by Elba Vazquez
I had the best experience! As soon as I walked in Olga greeted me with a big smile ! I told her what I was looking for and she immediately picked out great pieces! She was knowledgeable and gave great advice. Not pushy at all ! Lilian came to assist with the sale and gave great service! I wasn’t planning to purchase that day. They gave such great service I purchased and my mom purchase something too. I would recommend to ask for them . I’m in love with my ring!!
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August 2023 by Catherine Morris
Lillian was a fantastic help in our purchase today. The diamond studs she showed us were all beautiful and I picked the one that fit me best! The entire staff was so friendly and warm. Highly recommend you visit this location. Easy to find and lots of parking. Really enjoyed our shopping experience here!
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August 2023 by Kristin C
I had a great experience, I was helped by Lilibeth she’s knowledgable when it comes to diamond. Their staff is polite and welcoming and made it so comfortable. I'm so happy with my purchased Thank you lilibeth ❤️❤️❤️
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August 2023 by Rosalind Ormonde
Simply stunning! My diamond ring and The Jewelry Exchange! Our shopping experience was phenomenal and the customer service - a 10! Lois answered all questions and provided enough details to make a life changing decision.We am beyond pleased with my decision and I recommend The Jewelry Exchange to everyone looking for a great piece of jewelry and great customer service.Jorge & Rosalind
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August 2023 by Jaspal Kohli
My wife got a ring 10 yrs ago from this store and we were very happy with our purchase and the customer service we got from Lillian. We went again last week and were fortunate to get her help again. We upgraded the ring with a larger lab created diamond. My wife loves the new ring and we got excellent customer service from Lillian and Harout.
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July 2023 by Apollonia S.
I will never go back! How dare the sales associate tell me twice that the price is high for figaro necklaces before looking at them. As a Latina woman working with a non-minority I found it very offensive. I walked away telling her to not say comments like that to a customer because she doesn't know how much a customer is willing to spend. Should have spoken to a manager but I was too angry to stay any longer. The only pro to this place is it's cleanliness and wide space.
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June 2023 by Justin K.
Lilian and the crew at Redwood City Jewelry exchange are amazing. I only get my jewelry from them and Lilian always takes the time to show everything.Lilian always provides excellent customer service, including helping me choose the right piece of jewelry for my needs without me running out of money!!! She also always provides advice on how to care for and maintain my jewelry and always cleans my wife’s ring when we visit.We drive almost 2 hours but it’s worth it!!!Thank you as always!!!
