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December 2023 by Rachael K.
This site is always so useful & will get the job done no matter how unique. I've been a handful of times, and they were always efficient & cost appropriate. I tell all my friends that this is The Best shipping service in the area so you should go, too! I'm sure I'll see you there soon...
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November 2023 by Kelly Scirpo
Wow! Amazing customer service. Asked how they could help. So happy and smiley and over the top nice!
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November 2023 by Ryl 1979
The staff who assisted me today in fingerprinting was nice and helpful.
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November 2023 by Janaki V
They provide notary services and are open Monday to Friday 8:30-6:30 pm. Weekend hours vary. Very polite staff.
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October 2023 by Trish Ballard
These people are always pleasant and helpful. I’ve sent packages and done Amazon returns with them, they have been very easy to work with every time. My first choice for any shipping need!!
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September 2023 by Akemi C.
Went in to get color documents printed. Wesley's customer service was perfect and something I sadly haven't experienced in too long: he was assisting a customer at the counter but immediately greeted me and said we'll be right with you. He was quick and was friendly and professional throughout my entire interaction with him. He was equally friendly and professional and quick with every customer that came through. His younger associate wasn't as outgoing in personality but nonetheless was professional and polite, not looking bored or as if I'm a great bother. The UPS store on Middlefield in Palo Alto is close to me but there's never a smile or pleasant greeting from anyone. Their staff is like a revolving door- no one stays for very long except for the manager. I've been going there for 13 years so expected the same service from this store. What a refreshing surprise! I'll make the trip here just for their exemplary customer service and because the staff also seems more trustworthy.
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September 2023 by Eray Turkel
Best service I’ve ever seen at a UPS store
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July 2023 by Susan B.
I went in to this UPS after finding it closer to my home. The UPS store at Woodside is very clean and great but it always seems busy. I also went to one on El Camino in Redwood City and was very disappointed since they had to send me away for not having the correct return label. I went through heck trying to get the label by calling the company, being placed on hold, you get the picture. I went in to this location, and even though I had a printed copy of the new label, they peeled back the old label to expose the new one that I went through heck to get! Jaw dropping moment! These guys are extremely knowledgeable and on top of that they were very friendly and eager to help! Highly recommended!
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July 2023 by Rob Wenz
$3 to print a label to affix to a return package? You’re telling me it’s 2023 and you can’t pull up a label that has already been generated by your own company unless you have a QR code? I’ll be taking my returns elsewhere.
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June 2023 by Adrien Ferrand
Came in today to see if they could find package which I dropped off 3 weeks ago but didnt get a receipt for.The manager and his staff were very kind and helpful. Even though my package was never found, recovered, or refunded, I truly believe that their team helped me to the best of their abilities.It's rare for me to leave a review after a negative outcome, but in this case the hospitality of the staff was on point.
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March 2023 by Kelly Z.
My favorite UPS and it's in my neighborhood. The staff are nice and efficient and I'm always in and out so quickly. From amazon returns to helping with shipping to notary, they make running the ups store errand much more enjoyable.
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January 2023 by Brenda T.
Super fast service, never a line and I can always trust them with my Amazon returns. Always get a refund from them with no miss haves
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December 2022 by Vlada Pobedrya
The best UPS store. Love it. Professional, fast, courteous. Best customer service I ever got at UPS.
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November 2022 by Ashley S.
Love that they now have this store in Marsh Manor! Super convenient since I live 5 min away. And right next to the Starbucks so I can print/ship and pick up coffee! The employees here are very helpful. The Asian gentlemen (I don't know his name so sorry!) helped me print some labels for sales I made on Poshmark! This guy went above and beyond. He asked if I needed mailing slips and I did and he folded up my labels and put them in there for me! He didn't have to do that but it was just so thoughtful! And it was like 8am! Such a helpful employee! I won't think twice when I need to print/ship something!
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October 2022 by Kelly Adduci
Wesley and team were incredibly helpful packaging and sending a large number of fragile and sentimental items for us. He made everything very convenient and the items arrived quickly and so well packaged. I highly recommend and wish this store was in my home state!
