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August 2023 by Harry Saal
Need outdoor patio furniture? Or repairs?? They do it ALL.
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July 2023 by Eric G.
Went to the store on Friday met with a store manager Rich Boyer showed me some different options for my umbrella. Ended up purchasing a Frankford cantilever umbrella. I love it. Great service. Thank you.
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July 2023 by Bernard D.
So I was looking for outdoor furniture by my pool and I came across Tom's outdoor furniture. Talk to a gentleman called Rich Boyer man. He set me up. Really happy purchasing my chaise lounge. Very happy with the product. Great quality and great customer service from Rich. Thanks again Rich.
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July 2023 by Rich K.
I was extremely pleased with my experience at Tom's Outdoor Furniture. Rich the manager was extremely knowledgeable, helpful, courteous and professional. I highly recommend Tom's for your outdoor furniture needs. Thank you Rich for the great experience. We'll be back !!
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June 2023 by Dwight N.
I was in need of replacement wheels for my teak chaise loungers purchased several years ago. I was connected with Rich at the Los Altos store and he was able to get the wheels within the week and had them waiting for me upon arrival. Great customer service and would definitely recommend their business. Rich was able to address my needs and took great care of me. Thanks again. A+++
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June 2023 by Kimber Frederick
Very helpful and professional. Ended up buying umbrella for our table.
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May 2023 by Regina R.
I love my new patio furniture in Napa (from Tom's) - it looks great and is comfortable and classy but casual looking!
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April 2023 by Stephen C.
Great experience when visiting Tom's for the first time. The store manager walked me through all of the different options and answered all of my questions. Very professional and knew what he was talking about. I appreciate when someone goes above and beyond the expectations. Will definitely come back to this location based on the customer service quality alone!
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April 2023 by Phyl O.
The owner of this store is fabulous and so is the merchandise. However, the sole employee on Saturday was so rude that I will never go to the Mountain View store again to avoid him. I will instead go to the San Mateo store. I bought furniture from Tom about 12 years ago. It has held up beautifully. The current owner perfectly repaired one crack in a chair a few years ago when they were at the former Redwood City location. The repair has held up great.
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September 2022 by HaveanicedayCF
Quality furniture, friendly staff and very good service. I bought a cantilever umbrella from the store. Unfortunately the delivery crew didn’t set up the base properly and it was unstable. When the store staff Rich got a call from me, he came to my backyard within 2 hours. He identified the issue that the base was not filled up with enough weight. He came back two days later and carried four bags sands to fill up the base. The next day he followed up with me to check whether the issue is fixed.
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August 2022 by Jill M.
We bought Seaside Casual furniture from Tom's in March, 2022. The pieces arrived one month later than promised (6 months in all) but that is not at the root of the issue. Our order was dropped off OUTSIDE our building on a shrink wrapped pallet. We were never told there was going to be 'curb-side' drop off (this stuff is HEAVY!!!) and that everything had to be hauled in and then assembled by us. It was distressing enough that once we paid the $6000 we never heard another word from Tom's about delays in delivery, but to just dump the delivery and depart? What a truly terrible and surprising ordeal for your customers. We just could not be more disappointed.
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June 2022 by CL F
Quality furniture, friendly staff and very good service. I bought a cantilever umbrella from the store. Unfortunately the delivery crew didn’t set up the base properly and it was unstable. When the store staff Rich got a call from me, he came to my backyard within 2 hours. He identified the issue that the base was not filled up with enough weight. He came back two days later and carried four bags sands to fill up the base. The next day he followed up with me to check whether the issue is fixed.
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April 2022 by Sarah Bates
Great experience here. They have a good selection and can make modifications. Tom was enormously helpful, offering ideas and suggestions but also giving us space to debate alone and settle on a final choice. We ended up adjusting a table height. Even with this customization, we received our furniture as expected within one week of ordering. Cushions take a little longer because they are made to order, but that means there are lots of fabric choices.
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April 2022 by Adriana R.
We were pleasantly greeted, all our questions were answered, very good pricing , wonderful selection of Furnture , and they are having a big sale! Can't wait for our delivery!
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March 2022 by amelia z.
I went to tom's outdoor to buy some furniture for my home. Ordered two sets of chair, and the price is very reasonable. Good staff and good environment