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December 2023 by Lyn L.
12/04/23 Terrible terrible terrible store... Prices are higher...Shelves are pretty bare... this is a drug store, no hydrogen peroxide on the shelf. Floor person tells u which aisle but the shelves are empty. The pharmacy says to check with the front desk the lady in the front says she doesn't have any and no point in asking about back stock. Final straw was when my purchase was $13.49...I gave Josephine $13.50. She hands me my receipt. I asked her for my change... she says, "You gave me $13.50." "Yes, I know, it was $13.49" She then pulls a penny from a tray and hands it to me. I don't think I'd return to that awful store.
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September 2023 by Annie B.
Do yourself a favor and transfer your prescriptions out of this pharmacy. Both Redwood City locations are horrible for pharmacists and I'm a registered nurse. I have never had a pharmacy make it so hard to pick up insulin and the syringes that I need for my diabetic cat. This is the closest Rite Aid to my house. The prescription is normally sent to the San Mateo location for this reason, however this morning I ran out of syringes and needed more for my cats insulin injection. Anytime I try to go to this location or the woodside road location they make it almost impossible to buy addition syringes for my cats diabetic administration, when a prescription is not needed for syringes. They will sell syringes to people with drug addictions but they will not give me more syringes for my cat?! I of course know more than the average person regarding prescriptions due to my career in the health field and I have never met such incompetent pharmacists as I have at both Redwood City Rite Aid locations.
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June 2023 by Olivia M.
The store has your basics, but very minimum and always out of the 2nd item when it's buy one get one free or on discount advertised. The pharmacy is especially bad, not filling prescriptions on time-even when called in by my doctor. If you need to rely on medications for life support (urgent need or need), this is a terrible Rite Aid. Very sad because they used to be very dependable. Must be management and poor pay. Corporate very likely the problem.
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June 2023 by Bill O.
This pharmacy has gone downhill. I used to call in a prescription and get a text when it was filled. Now I don't get a text and when I go to pick up, they typically do not have it ready. The other day I witnessed the pharmacist bullying the cashier. It was embarrassing. I won't use them again.
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June 2023 by Mordecai M.
I called in and reached the pharmacist quickly. He patiently and fully answered my questions. I was left with a clear understanding and a plan to treat my symptoms. So good to be able to reach someone when you need to speak to a person and get information.
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May 2023 by Gil S.
Pharmacist ripped out my order significantly faster than expected. Tech was polite and professional. Although the Lead Pharmacist was busy filling orders, she clearly addressed my issues using a kind an approachable tone. We need more customer centric people who care enough to help others.
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February 2023 by Steve Z.
My girlfriend just had eye surgery and we researched eye patches, finding a good price online at Rite Aid. I went there and found that it was twice the price in store as online, so I brought up the website price on my phone when I went to pay. The clerk was very condescending and refused to honor the price because the website was not the store. He then said, "Do you still want it?" I bought it, rather than go searching again. I told him it sounded screwy to me and he immediately replied, "Yep," in that same condescending manner. I said, "And so do you." I call that fraud: Advertising one price and charging twice as much. I know that I'm petty, I'm annoyed right now, and maybe I over reacted. But I don't like being treated badly when I go to a store. Our business keep them in business.
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January 2023 by Rick C.
We switched to this Rite Aid a few years ago, from the (not great) 24 hr Walgreens in San Carlos. I am surprised by the low ratings in other reviews, as I have had nothing but good experiences with this Rite Aid (Roosevelt) pharmacy. I've had multiple vaccinations there over the years, it was easy to get an appt and they kept to the scheduled time. When we have had little system glitches occasionally with insurance (for example, tonight), the folks in the pharmacy have been very helpful sorting it out. It appears that the senior pharmacist tries very hard to help everyone out, even when it's busy. Anyway, I haven't had anything but good experiences here, and have encountered only very friendly and helpful people, both in the pharmacy, in the overall store, and in the drive-thru line.
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December 2022 by Robert C.
Good inside, including full clean restrooms and a working Higi station. A variety of good, and lots of nutrition goods.
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June 2022 by Pavel R.
This review is for the pharmacy. The speed and service are light years ahead of Walgreens in San Carlos. I spend a matter of a few minutes picking up medications at Rite Aid which can take upwards of 40 minutes to an hour at Walgreens. While this Rite Aid isn't open 24/7, I am far happier here than having to wait and ignored at Walgreens.
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May 2022 by Annie L.
I dropped by to purchase a blood pressure monitor that was listed on Rite Aid's website at ~$36. The price in store on the shelf was nearly double at $62. When I asked the man at checkout if he would honor the $36 price, he rather rudely said that no, they don't honor their own website's prices. He also asked if I had a coupon to justify paying $36 for an item listed for $62 lol Then I asked if I could make an order online and pickup in an hour per the website's "Free pickup at store in 1 hour" option. The employee informed me that there was no shot in hell I could pick it up within an hour or even today and that if I wanted, I could place an order between now and tomorrow morning and it would be ready tomorrow evening. This is for an item that I am literally holding in my hands and saw multiples of on the shelf in store. I left the store and will never return to this Rite Aid and maybe all Rite Aids in general. I actually have since checked Rite Aid's "Online Shopping Disclaimer" which states: "Our local stores do not honor Riteaid.com pricing or competitor advertisements from outside of a store's local trade territory." Not really sure who Rite Aid thinks they are to maintain a policy like this these days? I only came because it's somewhat of a "local" business that I'd like to support, but I took my business to Target instead to get the exact same item for a lower price and better customer service. The 1 star is solely for the girl at the pharmacy counter. She was really helpful when I asked for help finding the blood pressure monitor.
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March 2022 by Chris R.
The response from the owner (Pam F) at Rite Aid is disingenuous at best. Her response is a canned response to all negative reviews, suggesting more time be spent conveying concerns to a generic 800 phone number and/or an email. OK, so I tried calling the 800 number and the automated systems says to press 5 to speak to someone, but then says it is invalid. So no way to speak with a human. And then I sent an email to
[email protected] as she suggested but got an email bounce back saying it is not received (see below what I got back). Obviously there is no sincere desire to improve operations. Moreover, the problems with the pharmacy are consistent and clear across multiple yelp reviews. Avoid! Hello Valued Customer, The '
[email protected]' and '
[email protected]' email addresses are no longer active. Please click here to visit our general information and contact us center for assistance. Thank you, Rite Aid Customer Care Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.
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December 2020 by Luis G.
Place is messy, shelves aren't restocked or cleaned almost ever. The fridge where they keep their waters has opened waters in it (THIS IS A HEALTH CODE VIOLATION). Overall a disgusting place to visit.
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November 2020 by Mzk T.
24HR is great. And this location is bigger than the average in NYC area, a bit more spacious and I like that. However, I never find employees here helpful. They are either not willing to talk or are lazy to help with their legs. People at cashier is always unpleasant. Today's young lady at cashier was way too rude. She was alone there at 5pm so probably had too much to handle(?), busy and stressed (?). Anyways I won't go there again. To me personally, rudeness matters more than bigger aisle.
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October 2020 by Christine A.
It looks a lot better after the renovation. It is pretty big and has essential like milk and eggs. Bathroom are clean and open during the pandemic.
