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April 2022 by Cody Mobley
My partner rented a 15 passenger van 3 weeks prior to the date we needed to use it, speaking to Clint each time in order to schedule and verify all information. From the beginning Clint was rude, dismissive and impatient. When my partner called a second time to verify with him that the information we could provide was sufficient (he asked for a "verification of insurance" form, which he sternly said must be how the form is labelled) he was once again condescending and impolite.After I was able to procure multiple documents from my insurance and called the company myself in order to confirm, Clint was understanding and said to me that "as long as you have insurance you're fine". That's a far cry from the need for a specific document and a much different tone than how he spoke to my partner.Cut to the day of my partner going to pick up the 15 pass van, calling ahead of time to say they are on the way; but Clint again shushes them and states that there was a robbery the night before and the catalytic convertor was stolen from the van we were scheduled to rent. This is extremely unfortunate for any business, and while I understand that Clint would be upset at this time due to stolen equipment, it does not warrant him again being rude and boorish toward my partner. When asked why we weren't informed earlier that our rental was unavailable, his response was "do you think I have time when I have to call the police and handle all this?"Yes Clint, you do have time...unless you are speaking to a woman, it seems. If this business has any sort of pattern of speaking down to women as the owner Clint did to my wife, then I would avoid them at all costs. Unprofessional, unacceptable and wrong.
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January 2022 by Paul Lin
Clint was an awesome person! Very wise old school dude, loved his stories. Top notch service, good truck. I will never go anywhere else!
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January 2022 by Paul L.
Clint was an awesome person! Very wise old school dude, loved his stories. Top notch service, good truck. I will never go anywhere else!
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September 2021 by SteveNDi J.
The truck I rented was in bad mechanical condition. The interior had not been cleaned because there was dust everywhere. Company did not wipe down interior which is a big covid risk, Will be reporting this safety hazard. The office is a mess with personal information of other customers laying on desk for everyone to see. Unbelievable how careless a business can be towards personal information such as credit card information and personal identification. Absolutely horrible experience.
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December 2020 by Rafik Petrosian
Nice guyReasonable prices.Very happy.Cost 1/2 as much as those big name rip off companies.Same service if not better.You won't be sorry.Promise.
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November 2020 by Samantha S.
I looked everywhere for a truck for 2 weeks. Uhaul canceled my reservation and I was lucky to find 5 star truck rental. I was able to set up a reservation to have a truck within a few days, Clint was super friendly and the prices were very reasonable. Thank you!
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September 2019 by Nina Lalezari
JUST TERRIBLE! TRUCK WAS TOTALLY UNSAFE AND UNFIT TO DRIVE. My family rented a 26 ft truck to move from west LA to Reseda! The THE MECHANICAL DEFECTS COULD HAVE COST US OUR LIVES!!
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September 2019 by Orit & Navid Lalezari
26foot truck got stuck in middle of frw and wont speed more than 25 mph. Never rent a truck from this place again. No truck quality at all
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September 2019 by Albert Lalezari
Very bad truck unsafe And very bad and careless of owner
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September 2019 by Nina L.
ZERO STARS!!! JUST TERRIBLE! TRUCK WAS TOTALLY UNSAFE AND UNFIT TO DRIVE. My family rented a 26 ft truck to move from west LA to Reseda! The THE MECHANICAL DEFECTS COULD HAVE COST US OUR LIVES!! The truck speed limit max out at 35mph while empty (driving to location) and 25mph when filled with our furniture. IT CAME TO A TOTAL STOP IN THE MIDDLE OF THE 405 and my uncle had to improvise in order to avoid getting in an accident. To top things off the lift was not working properly and got stuck. Contacted the company and they gave us instructions to EMPTY the oil and let it run. All over the driveway of our new home! After that, the lift got stuck two more times. We ended up paying double to our movers because of extra lifting. It is now parked on the street and we are fearful to drive it back to the office for the return. I am writing this review to shed light on this company's negligence as well as their lack of customer service. They should have sent someone right away to remedy the issue or at least swapped out the vehicle. Totally illegal, unsafe and a hazard to the person renting as well as all others on the road. They should have their license revoked! We will be reporting this to the authorities in the morning!
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May 2019 by Joe Mouallem
the best service for trucks rental
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April 2019 by Fred Federico
very helpful staff. excellent rental rates. easy in and out procedures.
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December 2018 by Will Powers
Ok about same price as uhaul but first 100 miles included at least when o rented.
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February 2018 by Michelle P.
Great truck rental business with great customer service by Clint! 5 Star Truck Rental is GREATTTTT!
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August 2017 by simcha2007
Rented a 15 passanger van. They were very helpful. Excellent service. I highly recommend.
