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July 2025 by jordan n
Its 8:30pm on a week day and i cant access the atm they are locked. What sort of dystopian garbage bullshit is this?
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May 2025 by MG
Jamie was very nice and helpful I got my change that I needed in no time
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March 2025 by Catlan Rich
Quick service and they are rarely too crowded. The ATM's are located in a 24 section that during the night time hours is very secure, to enter you need to use your debit or credit card. Much better than most, that are outside.
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February 2025 by Hardin Rich
Almost always there is an open ATM, just walk up and take care of business. Inside, you are always greeted by a friendly customer service representative. They get you to the right person to take care of your needs. I recommend this bank to all who want a good and caring banking service.
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December 2024 by Turnip
a bank does what a bank does, and plan ahead the ATM here closes at 8 pm
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December 2024 by Konstantin Fedorov
Not works night ATM.
The card access is broken!
They know about it and not fix, very cheap stuff, very disappointing. I came there, then another person, then another…. Everyone body started hate Chase ) 👿
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September 2024 by Carlos Sanchez
Tf is the point of having the card sensor at the door, if it doesn't work
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August 2024 by Carlos Romero
Terrible attention, between the manager and the supervisor, they were super ordinary, they laughed at what I told them, I tried to file a complaint and they refused! I'm going to change banks! I can't stand them anymore!
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July 2024 by Clara Elias
The man helping me wasn't grasping the concept of what I was saying to have my papers notarized. I kept telling him my current dr license was lost n I have an link that is temp. He kept saying an extension of ....I wasn't helped , provided same info to van Nuys location n it was done
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July 2024 by Maureen
Well it didn't let my friend in , she forgot her card and tried using her phone to get in. But it didn't work ,when it does work it's great nice , clean and big.
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July 2024 by Farangis Shirzad
I am writing to share my recent experience with one of your outstanding customer service representatives, Jaycee A. Hernandez. I had the pleasure of interacting with Jaycee during a visit to your branch, and I must commend her exceptional service and professionalism.
Jaycee's welcoming demeanor and positive attitude immediately put me at ease. He took the time to listen attentively to my concerns and went above and beyond to address them. His thorough knowledge of the products and services offered by your bank was impressive, and he was able to provide me with valuable insights and guidance.
What stood out the most during my interaction with Jaycee was his genuine concern for my satisfaction and well-being as a customer. He was patient, courteous, and demonstrated a high level of empathy and understanding throughout our conversation. Jaycee's dedication to delivering top-notch service was truly commendable and made me feel valued as a customer.
I believe that exceptional employees like Jaycee play a significant role in shaping a positive customer experience and fostering long-term relationships with clients. His professionalism, dedication, and genuine care for customers set a high standard for customer service excellence.
I would like to express my heartfelt gratitude to Jaycee A. Hernandez for his outstanding service and for embodying the values of your organization. He is indeed an asset to your team, and I am confident that with employees like Jaycee, your bank will continue to excel in providing exceptional customer service.
Please extend my sincere appreciation to Jaycee and recognize his exemplary performance. I look forward to future interactions with your bank, knowing that I can always rely on the exceptional service delivered by professionals like Jaycee.
Thank you for maintaining such high standards of service and for having exceptional individuals like Jaycee A. Hernandez on your team.
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May 2024 by Joe E.
Can't access the ATM after hours. Total BS, all the other banks in the area have 24 hour ATMs. It's absolutely ridiculous. Screw Chase.
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April 2024 by Carlos Argueta
Rude manager.
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April 2024 by J's Islands
Two stars for the few attendants there were nice and polite.
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September 2023 by jesse delacruz
I just set up a new savings account and with the help of Terrah I was able to do so with ease and total comfort, thank you chase bank for hiring people like Terrah.Great customer service and went above and beyond
