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January 2024 by Frank Maggiano
Very convenient to pick up and drop off equipment and pat the bill
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November 2023 by Scott K.
Wow! I'm a new spectrum customer and just signed up today on the phone. I had the nicest person who helped me sign up and answered all my questions. He explained I need to go to the local spectrum office to pick up the necessary equipment to start using my new service. All three young men in the store were very unprofessional. Serious training needs to be done. One even asked me if I was interested in getting a new cell phone. I wouldn't consider doing any business at this awful location.
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October 2023 by fazejose
The worst experience I was waiting for 1 hour until I had to go pick up my kids from school couldn't wait anymore very bad customer service they don't even deserve one star
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October 2023 by Vanessa L.
Worst service ever. Employees act like they work at the DMV as slow as they move. I will most definitely never returned and wasted my time going here. The representative over the phone was of much better and faster assistance
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September 2023 by Jose Gayosso
Worst customer service!Not willing toHelp at all , looks like this guys are forgetting they have a job thanks to customersSpecially the girl that looks like the penguin from Batman she is the worst at the store !
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September 2023 by Nancy Barrios
Lady in this location. Had an appointment at 10:00, she was EXTREMELY RUDE, not helpful at all.
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September 2023 by Oscar A
I had an appointment at 3 Saturday September 2 the lady there for customer service was rude and unhelpful. I made a payment for a new account, and they will not give me the equipment because apparently my payment had not gone through. When on my statement was showing that the money was already withdrawn, very unprofessional of her part, now I’m going to cancel my order
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August 2023 by Milca G.
Not the best customer service just lazy workers, rather sit and talk with each other rather than help and give a good customer service as they should.
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July 2023 by Eduardo M.
Excellent customer service, upgraded my router 4 months ago and really enjoy the tremendous mbps experience while gaming easy in and out experience.
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July 2023 by Elizabeth C.
Pretty good experience it being my first time there, definitely recommend getting there fast speed internet. My husband and I moved from AT&T internet and honestly has been nothing but the best when it comes to speed, very happy thank you guys !
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June 2023 by A C McClellan
This is a late review about the Rialto location. I live in Banning but didn't have time to get to the store. My only negative about the experience is that the sign in board is not obvious. My feet were hurting and I was exhausted so having to struggle back to the sign in was very irritating, but I understand we have to follow the process. Everyone passed by the sign in and had to go back.But, the process of turning in equipment was seamless. The seats were firm, large and comfortable. I was relieved because most stores think everyone is thin so they provide skinny chairs with arms so you can't be seated comfortably. Not Spectrum in Rialto! Wonderful, polite, intelligent service. Thank you!
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June 2023 by Isidro Torres
Really good on customer service. One of the best cell phone buying experiences. They really make you feel like your part of the family.
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May 2023 by Yosh A.
Wish I can leave negative stars. I returned some old equipment from my old place. They gave me a receipt with all listed equipment returned. I look in my credit report and I'm in collections for $210...I have these pricks now and bout to shut off my service. A total of 10 years of a loyal customer and this is what I get. When I called spectdumb, they can't pull it up because they have a new operating system that never integrated to their new system. Pathetic for a technology company in my opinion... very basic shit here.. So now I'm stuck with a collection bill, which their old operating system acknowledged, which their new system does not. Switching to anything else but them. I've never dealt with such a crappy company in my life!
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May 2023 by Sean A.
The lady that helped us was terrible. She has HORRIBLE CUSTOMER SERVICE, and she had such a nasty attitude. She even directed us to go to somewhere else rather than applying for spectrum mobile. She spewed lies and was even sitting down when we're were asking her questions. She was where glasses and I forgot to ask her name, but she was nasty and a ridiculous employee. A simple, yes or no would have been sufficient, but no, she wanted to say her two cents like she mattered in the situation. "Hear me out" no. You aren't a tech nor are you fluent in the matter. You are just a representative. I hope she gets fired. The store is definitely a HIT OR MISS cause some of them are terrible
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March 2023 by Deborah Gutman
We love our spectrum. It's just so costly sometimes to keep. With the economy the way it is I wish they would drop their prices. So therefore we're not using it right now until we can pay off our bill this really hurts Sure do miss our cable
