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December 2023 by Malcolm B
Simple, quick, and to the point. Have your ID and credit card ready to get in and out quickly. If you really want to expedite the process be sure to reserve one online. The staff here is very reliable and friendly.
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November 2023 by Bre 'Anna B.
If I could give negative stars I would. There was a guy and a young Hispanic female sitting in there, that only asked us if we needed help because we were looking for prices and figuring out how many boxes we would need. Her attitude was hella rude! Once we purchased our boxes, I expected the guy to ask if we needed help. Mind you, I'm pregnant and my mother is a senior. The girl said she'll go get the dolly while the guy stood there and watched her. Then she had the nerve to asks us if WE COULD LIFT THEM BECAUSE SHE DIDNT WANT TO TOUCH THE CAR.... As if we had Covid in the car or something.... MEANWHILE THE GUY IS STANDING THERE WATCHING THE WHOLE DOGGONE TIME! Just fucking horrible! NEGATIVE STARS!
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September 2023 by Almightymikke ..
I'm in a rush my truck broke down and so I reserved a uhaul and was told "you are going to be charged yet" so I insert my card and then I'm told "you card was declined" Uhhh I was told I wouldn't be charged? "It's a hold on your card" THATS STILL F**KING CHARGING ME. I work per job so no I did not have the amount by $3 damn dollars. Ridiculous! Don't say you aren't going to charge but then charge! Do better U-Haul serious last time I come here
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July 2023 by Matthew W.
This place is full of rude workers. The three office lady's are judgmental and follow me as I go in and out of my storage. Constantly staring and acting like they are cleaning around my storage to watch me. Right when you drive in there is trash on the ground and they seem to miss that. The location is gross as well and would not recommend putting your stuff here.
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July 2023 by Stephanie D.
Yikes! This place is not one you want to store anything of value. People walking around scoping out my stuff as I'm unloading and loading. Not to mention the two office workers I have met so far have been unprofessional every time I come in and have to speak to them. This location tried to move around my 1st month rent free. Excuse after excuse, so I had to call and speak to a professional U-haul executive to tell the AM how to do her job. Save yourself the poor customer service and disgusting location and go a few miles up or down the road.
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February 2023 by Jamie
Terrible! Chevron uhaul 518 w Foothill blvd Rialto. I spend over $800.00 on a uhaul rental earlier today someone stole all my belongings from the uhaul, I asked to see the video tape & was denied then was told they are not responsible for stolen property eventhough it was in their property & on their property. I know they have insurance to cover cost like this but since they are rude uncaring & dismissive I will see them in court. I spoke to their neighboring businesses & was told they are not cooperative when it comes to any matter they should take responsibility for, not one business had a positive thing to say about them.
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January 2023 by Splendid Balloons
Friendly staff. Very fast.I've used them several times booking a head was super easy. Fast check in and out.Reccomend
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June 2022 by Hector Hernandez
Very helpful personnel. Go see Melanie H. Very knowledgeable associate.
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May 2022 by Maybe:gigi B
THIS HAS BEEN THE WORST EXPERIENCE EVER FIRST THEY SAID THAT MY FIRST MONTH IS FREE ABD THEN GONNA HAVE ME PAY THEN THEY give me ACCESS CODE THAT DOESN’T WORK AND THEN I WAS SUPPOSED TO RETURN THE TRUCK SUN at 10 and THAT DIDN’T HAPPEN BC GHEY MADE ME WAIT 24HRS TO MY SYUFF IN THE STORAGE AND THEY DIDNT EVEN HAVE A BIG ENOUGH STORAGE
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November 2021 by Johnny Storm
Very good experience and professional.
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September 2021 by daniel brooks
Been here once, people i worked with were nice. Got what I needed quick and easy. I would recommend this place....
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August 2021 by Bryan B.
This location does not cater to military. Although U Haul states a valid drivers license from a state and also list military ID as a valid form of identification; neither was not accepted at this location. Recommend military and veterans to stay clear. Go to the N. Fontana location at 1666, they will accept an out of state license with military ID. An addition, the lady working the front desk was rude which led me to write a negative comment.
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June 2021 by Glenn Diehl
Easily accessible
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May 2021 by Mark Walsh
Good people. Easy access
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April 2021 by Andrew N.
They canceled our reservation within 48 hours of the day' we due to leave the state. This after we booked it ahead 6 weeks prior. Needless to say we had sold our property and had to leave but Uhaul decided to cancel our truck 2 days before we had leave with no reason, nothing. A nightmare scenario thanks to the incompetent people at uhaul. The absolute worst.
