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March 2024 by Johnson N.
Service is terrible and the manager is the worst. Told me false information about purchasing a phone. I would not recommend buying from this At&t store and would rather purchase online. Stay away unless you want to pay more than you are told by the less than adequate associates/manager. BTW, if I could give no star, I would.
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February 2024 by Monye Durham
Elena and Frank were a Great help! Very patient , knowledgeable, and helpful!
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February 2024 by Mike Dunham
I'm very very happy with what Cynthia did for me and my wife today
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February 2024 by Ralph Sleeze
This store is one of the better served stores in the Bay Area i had a mix up issue from a store in another location and they fixed it right away ! Cynthia took her time and patiently navigated through things really smooth and made sure we left the store satisfied and ready to use our new phones ! I’m glad to have great customer service by her because it just shows how a person can put themselves in your shoes and help you get things back on track with the same spirit showing us that just as much as it matter to us toFix the problem it matter just as much too her too this is myFavorite store now and she help me fix myScreen protecter that the last store didn’t do so well with im glad i choose this location today !
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January 2024 by Alfredo Molina
Very well attended and cleared up all my doubts, thank you
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January 2024 by cristian mendoza
Excellent service
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January 2024 by Johnny Moore
Elena and Ivan did a wonderful job, excellent customer service ⭐️⭐️⭐️⭐️⭐️
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January 2024 by Morena Amaya
Very good service and Juan was very kind in helping me connect my watch?
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January 2024 by Arianna Vasquez
Oscar was an amazing person helped me with ALL the needs . Very good service at this location coming
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December 2023 by J. Angel Muñiz castellanos
Ever since I started my brand new plan here switching to a different company the staff have been great especially Jess and Oscar and Oscar. I feel very welcome and I live very satisfied thank you to them I am very faithful customer and cannot complain about anything that has to do with the company so far God bless and happy holidays.
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December 2023 by savrina a.
I recently switched over to AT&T and had to go into the store on McDonald Ave in Richmond. I was there for about 31/2 to 4hrs, I did leave twice and went back in that timeframe. I was greeted very kindly by Matt. He was absolutely awesome! Then I had the pleasure of being helped by Ivan who was so gracious. I made a friend with a regular patron while waiting, there was also Jesus and finally Chris! These guys all had one thing in common, they were kind and knowledgeable, they all acknowledged every person that walked in exactly the same, with respect. It's rare these days to go to a business where I see people working together as a team and treating each other and customers with respect and kindness. I was literally the last one to leave! I give you guys, Matt, Ivan, Chris, Jesus and everybody else that works there Great Big Virtual Hug. Keep doing what you guys are doing and thank you for blessing me with your time and hard work. Happy Holidays.
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November 2023 by Edwardo Silva
Be carful at this location. Manager and employees lies to you to sell you more then you need.They lies about prices and feeds.I’m very disappointed.
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October 2023 by Eva M.
The only good thing I have to say about this store the enthusiasm of the young rep that assist customers. This a much larger store. All workers including management are Hispanic. Don't ask questions from store Manager Serena, she's not helping, yells and curses to all workers in front of customers. This is the most unprofessional crazy store manager. Don't bother to go into this store, I'm a senior and is very very disrespectful to seniors. I think she is involved in inside theft in store. I reported her to her ATT ethics department. I'm still an ATT customer.
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October 2023 by Camila Aileen
It was very friendly and well organized, helped us answer all of our questions and made us feel very welcomed and comfortable.
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October 2023 by Pietro Castro
Oscar helped me with ALL the needs. Very good service at this location