-
January 2024 by Linda Hernandez
I went to this bank to get help for some transactions and other services the lady who was welcoming the customer I did not see her name but next time when I go it will be to close my accounts and of course I will look for her name she was very rude I asked her for help and told her that 2 days ago I called to customer service and they advised me to go to the bank personally she said I can’t help you and I told her how can you say you can’t help me if have no even get or asked for my account # check my account I also asked that I wanted to see someone else still rude she even told me to open my app from my phone and she just got it away from me..
-
December 2023 by Richie Sarinas
Two machines but always one works while the other is having technical difficulties.
-
September 2023 by Darrel Wojick
Always a massive line. Closed two branches in the area. Unacceptable. Doesn't even deserve 1 star. I'm closing accts.
-
September 2023 by Viliami Kaulave
Bank of america hilltop mall sanpablo ..Maria Martinez 5⭐ service
-
September 2023 by The Cool Guys Computer Repair
Long lines, slow service, the tellers are not friendly.
-
September 2023 by James Lin
Got robbed at the bank parking lot right in front of the bank entrance on 8/17'23 around 9:30am.This area is NOT safe, and extremely dangerous for bank customers.Do'nt risk your live to go near by this location.
-
September 2023 by Natalia C.
There was a tall man with a beard who just sat at his office and didn't help any customer. There was a huge line and all the other tellers were attending customers and he just sat there on his phone doing nothing. Not sure why this guy works there if he's not doing his job. Waited over 40 minutes just to open up a savings account.
-
September 2023 by Eric C.
Horrible service never been to a BOA like this. Probably never ever going back there again.
-
July 2023 by Nexus Trading
Guy here name Syed told me to not to get a business account as there are alot of scams, like seriously? Scam means no real business should be followed?He was out of his domain all time & was advising me for business affairs which he is clearly not qualified for. Simply refused a business bank account to me while I have all the legal requirements completed under the guidelines of the FDIC & OCC. telling me to come another time or go to any other bank that would open an account for me because he apparently cares too much about the details of the business.
-
June 2023 by Lavoisier H.
Went into Bank of America today the Hilltop Richmond Branch was Helped BY Elena Cervantes had a very Pleasant and Professional Experience.Thanks Again Elena
-
February 2023 by Yitzchok Wagner
Syed was very helpful in setting up a new account.Was very quick and smooth process.
-
November 2022 by Denise Brown
All of my money was stolen from me. They know who did it and is refusing to get my money back as soon as possible.Horrible service. Not in a rush to help. And will blame you for stealing your own money, when they know who stole it. I've been banking at this location for almost ten years. But that don't matter to them. petition to shut this place down. I'm contacting lawyers tomorrow. And I'm getting a police report in order. I believe they are helping people steal from the customers.
-
August 2022 by Jesse J.
The bank service is terrible. Pedro Anduray (relationship manager) is incredibly lazy. He was able to cash in a check for me within seconds using his iPad the last time I came to this bank, but this time he just didn't feel like it and told me to wait in a looooong line even though this process takes less than 5 minutes and he was able to do it last time despite the long line. Talk about lazy a** slackers, how hard it is to take less than 5 minutes out of your day to help a paying customer?! Seriously! As for the teller Haminder, learn some manners, I get that you hate your job and all, but that has no relevance to how you should treat customers, be respectful and stop rolling your eyes after every customer finishes their simple deposit. It's no wonder this bank is rated so low and certain employees (not all) are lacking in basic etiquette and good customer service, their manager isn't exactly a good fit for his position or to set a leading example for such service. Get off your lazy asses and get your s*** together, you have a job to do, so do it!! We, the customers, are still waiting on you to get your act together!! I will be contacting corporate shortly. Try another bank, unless you want to deal with these incompetent people who lack any good service.
-
August 2022 by Carole H.
I was visiting in the area and had an urgent matter so I decided to stop by . They refused to help me because I had no appointment. Yet when I called b of a , they told me I could just walk in. The lady who was working customer service claimed they were busy .. only three people .. 2 which seemed like they were almost done .. a joke of a place !!!! Go else where .
-
July 2022 by Laura P.
The branch manager Crystal Dove should be ashamed of holding a management title. This banking center employs incompetent people and there are only 1 or 2 tellers working at a time. I went in with an emergency regarding my account and left irate. Called b of a at home which is what the manager Crystal Dove should have done, but I did her job for her so she could have more time to sit at her desk and sip from her cup and type on her computer while there is a line out the door and people are waiting for up to an hour with only 2 tellers. Unacceptable. Risk Management put a note in my account to release my funds and told me to go back to the financial center. I had to call the police. I don't know the tellers name, but I had to deal with her the day before so she already was going to do what she had to to give me a hard time. Police came and understood but couldn't help. Funny, Emeryville banking center had no wait time and gave me all of my funds without hesitation. Bank of America rolling wood location needs to have their employees checked seriously because I don't play when it comes to my money and the manager allowed me to go through this horrible experience while she smirked at me condescendingly.I would never recommend anyone utilize Bank of America for a financial institution and I give a serious warning to whomever has to go into the Rollingwood location on Hilltop Drive in Richmond CA. Crystal Dove, the branch manager and her tellers are not customer service oriented and are unprofessional in every way.
