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October 2023 by Ella N.
I transferred my prescriptions to Costco about six months ago because someone told me it was good. It was a big mistake. It takes them a days to fill a prescription sometimes, and they VERY OFTEN run out of even very common medications. I take a schedule IV medication, and skipping it causes very nasty side effects. It is, however, a very common drug. Still, it is often out-of-stock at Costco, and I often have to go two days without the prescription, three if it's over the weekend because the pharmacy does not open on Sunday. It takes about 48-hours to get this prescription transferred to another pharmacy, so I'm really stuck. I'm tapering off this medication so I don't have to deal with this hassle, but I'm also changing pharmacies. Yes, OTC meds are cheaper at Costco, but you can get those with a regular Costco membership.
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May 2023 by Marci R.
This is a special shout out to Emily at the Costco Pharmacy Mail Order Dept. I had just had surgery and was waiting on my prescription from my local pharmacy that I told my doctor to order my medication from. Although I use Costco Mail Order for most of my medications, I use a local pharmacy for prescriptions that need to be filled immediately. I had been calling my local pharmacy over and over and waiting for hours but was told that my prescription from my doctor was in transition (or something like that). This is a Friday night and I was now freaking out, as my doctor's office was now closed. I was about to call my insurance member services when I received a phone call from Emily at Costco Pharmacy Mail Order. She told me that she received my prescription and knew it must be wrong as it was a 7-day prescription and something I would need right away! She advised me to call my local pharmacy, had me give them her number and she was able to transfer the prescription right away! I am so grateful that Emily was paying attention and was so helpful! She was so on it and deserves 10 stars for going above and beyond! Thank you, Emily!
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March 2023 by Tori Owen
Very helpful staff. Excellent service. Going to move all of my prescriptions here!
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March 2023 by mitra jirel
Very good service i like that fresch vegetable and fruit.
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February 2023 by Olebar Toribio
Quick service!
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October 2022 by Amanda Prufer
Much better experience than Walgreens or CVS. Sophie is always so sweet and helpful!
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August 2022 by King Dr. Ejep Powell
Store is well stocked, prices are good, but sometimes the lines are too long.
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January 2022 by Kaley B.
As if this place needs more one star reviews... but here it goes. Steven at the pharmacy is incredibly rude. I was in line at the window on the phone with the person I was picking up for.Steven continued to ignore me. I finally waved. Steven came over and said "you were on the phone! Tell me what you need when you're off the phone!" I responded "I am on the phone with the person who's prescription I am trying to fill." He said "hang up and have them call my landline" and walked away. I then had to call to him to request that he please fill the prescription. (There was nobody in line this entire time with 4 staff). He says "it will be an hour." And walks away. This place is incredibly unprofessional.
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November 2021 by Clinton Tran
This Costco pharmacy is located to far left corner of the store next to the last cashiers and restrooms. There are all vitamins and over the counter meds in front of the pharmacy and surrounding area. Service is quick and easy.
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October 2021 by Li Lou
Good service
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October 2021 by Flanagan M.
I'd like to write about their expert service, ease of process and little wait time. After having bad experiences at two different pharmacy chains I decided to go with Costco pharmacy at Richmond. No complaints here, very courteous counter employees and professional pharmacists Highly recommended
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October 2021 by GABRIELLE
So much cheaper than any other pharmacy. We are talking 2-5 times savings.
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June 2021 by A Mal
This pharmacy is not only slow, but the managing pharmacist Sabrina McQueen is rude and punitive. She makes up rules as she goes and attempts to malign physician's and their judgement. The staff is usually very nice, but there isn't much they can do to remedy issues caused by the manager. Please replace this pharmacist Costco.
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June 2021 by The Dream
Good service
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June 2021 by Harris B.
I should have read the reviews before trying to fill a prescription here. They seem to be winging it when it comes to process. I moved up to NorCal from SoCal some 7 years ago. I had a great relationship with a doc in LA that I have continued to see in person or via phone/video. He mails me my prescriptions which I have NEVER had trouble filling at a wide range of Bay Area pharmacies including Walgreens, CVS, Rite Aid, Safeway and Kaiser. Not only did they not have my medication in stock but the manager tells me Costco and any pharmacy in the area cannot fill a prescription that comes from a SoCal physician. What a load of crap. I was surprised there was only one other customer at the pharmacy when the rest of the store was otherwise busy. Now I know why. This one-star pharmacy reflects poorly on the Costco brand, and I will be sure to share my experience with corporate.
