Costco Tire Service Center is a highly regarded tire service provider that consistently delivers exceptional customer experiences. The team is widely praised for their professionalism, efficiency, and friendly demeanor. Customers often commend the smooth and seamless service they receive, with one reviewer describing the experience as "fast, friendly, and professional." However, the center's popularity can sometimes lead to longer than expected wait times, with one customer reporting a repair that took up to 6 hours. The business has addressed such issues, as evidenced by a customer's positive feedback after the manager resolved their problem and went "beyond to make me satisfied." The center's commitment to customer satisfaction is further demonstrated by its handling of online tire orders. While there were a few instances of confusion regarding tire sizes, the staff promptly rectified the situation, refunded the customer, and successfully installed the correct tires. Despite the occasional scheduling challenges and the lack of a dedicated customer service representative, the Costco Tire Service Center consistently delivers commendable work. Customers appreciate the team's expertise, responsiveness, and the convenience of the service, with one reviewer praising the "impeccable service and teamwork" of the staff. Overall, the Costco Tire Service Center is a reliable and customer-focused tire service provider, offering a smooth and satisfactory experience for its clientele.
Great service at Costco Tires Richmond! The team was fast, friendly, and professional. Really appreciated the smooth experience—highly recommend!
June 2024
Sunday evening got a flat tire and took it to Costco. Jimmie, helped me and advised of road hazard warranty and order a new tire. I was called when the tire came in a day later, and Diego helped me get it installed. Jimmie, made time for me on the Sunday evening and I thank you all for getting me back on the road. Super... read full comment
December 2023
Good prices. SLOW service. You have to wait forever to get an appointment, and then they book too many so you have to wait like twice as long as they promise.
