Courtyard by Marriott Richmond Berkeley offers a generally good stay with a convenient location near stores and restaurants. The property is well maintained, clean, and feels safe, with plenty of free parking. The rooms are comfortable and warm, featuring comfy beds, a nice TV selection including Netflix, Prime, and YouTube, and a well-stocked, functional closet with an iron and hangers. Guests appreciate the updated, tech-forward rooms, especially for business travelers, noting the comfortable desk and above-average showers. The breakfast bistro, which features Starbucks coffee, offers a hearty breakfast plate with eggs, seasoned potatoes, and bacon, and a tasty breakfast sandwich. Overall, the staff, especially front desk personnel, are friendly and helpful, with one staff member providing exceptional service that improved the guest experience significantly. However, there are areas needing improvement. Room cleaning was inconsistent, with some guests experiencing no cleaning for several nights despite requests. The couches and pillows in some rooms showed stains, affecting comfort. The bistro often had long lines, especially with only one staff member working, and the chairs could be cleaner. The elevators were in poor condition, with one needing repair, and the cleaning of elevator areas was insufficient. Some guests found the room design lacking privacy, with no microwave or laundry facilities on-site, and the small fridge was noted as a downside. The water in showers took longer to warm, and dual shower heads did not work simultaneously. Food options outside breakfast were considered expensive and low quality, and some found the room layout poorly designed, lacking storage or privacy features. Despite these issues, the friendly staff and clean, comfortable rooms make this a decent choice for travelers, especially those seeking a central location and good amenities.
The service and rooms were great! The location not so great.
October 2025
This Courtyard provides an excellent experience for a female business traveler. The rooms are updated, clean, and tech forward. The desk is comfortable for late or early morning work. The closet included a working iron and plenty of hangers. The shower was above average for a Courtyard. It’s a solid property I will... read full comment
July 2025
What a great experience I had here! Was traveling for work and stayed here for 3 nights. Everyone at the hotel was super professional and courteous. The atmosphere is awesome as soon as you walk into the building. Anthony, Kiara, Miguel and Brittany were all exceptionally great! I will definitely be back soon! Thank you!
