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January 2024 by Sarina Gurung
I wish there is zero ⭐️. Pharmist is unprofessional and rude they will keep you on hold for more than hour. I transferred my prescription from another pharmacy to this pharmacy they took more than 3 days to complete my prescription and is never completed my prescription. Every single day I called and they put me on hold for more than hour they never listened to me that I am out of medication for more than 3 days and I have been sickened whole night coughing without medication everyday. I call them they the lady working in pharmacies was very rude saying don’t call me too much and put me hold without listen my single word. I wish to never deal with pharmacy ladyIf something worse happened me this pharmacy is responsible
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November 2023 by Don L.
It took me four trips to the pharmacy to get medication filled. They are shorthanded, understaffed. I will not be returning.
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October 2023 by Ross Colby
Daniel the Pharmacist really knows how to use their billing system effectively for the pharmacy, he's quick to offer better solutions and help people compare rates. I've been to a lot of CVS's with mixed results, but this one is worth going to. Consistently this has been a great experience. While all locations are generally understaffed post-pandemic. This guy functions at 2x-3x capacity.
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August 2023 by Aaron T.
The best CVS in Richmond ! Friendliest service I can find ! I recommend this CVS to the near by locals ! Best pharmacy vibes over here ! Love this location and you will to !
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June 2023 by Eden K.
Do not use this CVS Pharmacy if you have the option to use a different one. They are incompetent and unprofessional. Something as simple as calling in a prescription I have had at CVS for years became an ordeal because of this pharmacy's incompetence. The person I spoke with mistook me for a different person they had apparently placed on hold, and didn't think to verify who he was speaking with before saying the other person's private medical details, name, and birthday to me. If I was that person, I would be furious. Then, once I realized what was happening and told him, he put me back on hold without telling me what he was doing and never returned to our call or answered my follow up call. Absolutely unprofessional and ridiculous. Other CVS locations have typically not had issues like this in my experience, so I hope the company deals with the unacceptable unprofessionalism and incompetence at this location.
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June 2023 by Drishti Aryal
I went to get my booster dose and the lady pharmacist was very nice and friendly.
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June 2023 by Lamon Raney
The visit was awesome! ?????
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April 2023 by Joseph R.
This place wouldn't help me with my problem. I bought a $100 Apple Card from them and it wouldn't work so I called Apple, they told me to go back and have the manager help me and fix this problem. As usual the manager isn't available to help with this so the guy told me to come back tomorrow when the manager is here. USELESS!!!!
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November 2022 by Jeorgea B.
This place is just the worst. It's a model for everything wrong with modern business. Need a basket to shop, too bad. Oh you needed a receipt, sorry. Absolutely insane.
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February 2022 by Barton Smith
The employees are so nice and helpful…each time I’ve been there all the customers were calm and nice too.
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January 2022 by Evelyn B.
They have restrooms but they refuse to let you use them. Can they not afford toilet paper? They want to rob you blind with the cost of prescriptions but dont feel they have to provide a basic service as a public retailer. They should be ashamed but trust me, they ate not. They dont give a d...mn about you. Too bad I cant give a negative star or five.
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December 2021 by Gabzilla C.
Okay first off this review is solely for Vincent in the pharmacy. For 18 years, my son has only been able to get shots/take blood while under sedation. See my 21 year old son has severe autism, nonverbal and sensory issues. When he was three he needed to get blood test done, he broke two of the phlebotomist fingers and it took 5 people to hold him down to do. Hence from that moment forward only when sedated. When the covid vaccine came out I desperately wanted him to get the vaccine but our insurance wouldn't put him under sedation (nor would I really want to for just one shot) to get it. So for months I've been roll playing doctor with him. We watched Sesame Street Elmo visits the doctor and Bear in the Big Blue house The Big Blue House call on repeat for the last couple months. I first got my appointment at the CVS in Pinole and I wrote a social story so he could understand all that was going on and watch me while I got my shot hoping it would help him no be so scared. We did a couple dry runs in the house where we recreated what my shot visit was like using a kids doctor play set. I told myself if he even seemed a bit nervous when we finally got there I would call it off as I didn't want him to go thru something traumatic but even more I wanted to keep the pharmacist safe. We went in this morning and while Vincent (our hero) helped a couple other people he continued to check in to thank us for waiting and letting us know he'll be right with us. When it was our turn he took us to the little injection room and let me sit down with my son. I told Vincent I was going to hold my sons hands and put my legs on the outside of him so if he reacts I can be on it immediately. Now let me back up for a minute. When it was our turn and we were at the counter, I asked Vincent if he had any numbing cream. While I didn't even feel my shot because of my sons sensory issues I thought it would be just another little layer of help for him to get thru it. After Vincent lead us to the injection room he went out and found the best numbing cream he could to use on my son. (I almost burst into to tears at that moment for the care and time he took for my son who he knew all of 10 minutes) Everything he did from rolling up my sons sleeve, to putting the numbing cream on he explained to my son. Vincent was so calming and careful with my son. I've rarely had a stranger to my son be so attentive to his needs. Vincent saw my son getting a little nervous as I tried to redirect my son to his phone - so what did he do? Vincent showed my son the needle with the cap on and tapped my sons arm where he would eventually do the shot a couple times playfully telling him "See that's okay". The minute my son started seeming nervous I almost stood up and tell Vincent that we will cancel the shot because I didn't want him to get hurt if my son reacted. See my son is 6'5", 269lbs and while most are intimidated by his size they fail to realize he's probably watching Blues Clues and singing along. He's a big softee. He only reacts when he is scared. But when Vincent started talking to him then tapping his arm at the injection site with the cap end of the needle I could see my son change. While he was still nervous I could see how he trusted Vincent. My son can tell within minutes of meeting you if you're invested in him. He may not be able to talk but he can feel other people. Vincent gave him the covid shot and my son didn't even flinch. He let Vincent put on the bandaid and went back to watching his phone. I write this review not as a customer but as the mother of a child with autism. We have spent 19 years of his life dealing with people who are their to help him treat him as if he was less than because he had special needs. Because he doesn't talk people would think then they don't need to talk to him. Many would treat him as a thing to take care of instead of a person who really needed your help and patience. Vincent is on my very short list of people who I will never forg
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May 2021 by Elijah R.
time and time again i have gotten excellent service from the employees here. Keep in mind the bs that they have to deal with on a day to day basis. From the younger staff i have gotten above and beyond service and i am really appreciative. Especially Natalie. She really helped me out thank you so much, .see you guys soon :)
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February 2020 by Garry W
Mistakes, mistakes, and more mistakes. Be careful.
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January 2020 by Madisen J.
I don't even know how this place is still in business. Every time I go in, their shelves are empty!!! One of the managers told me that they don't hire enough people to stalk shelves and that she refuses to stalk them herself. I'd rather drive down the highway to shop at Target