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February 2024 by Jamelia Turner
Felix is friendly, knowledgeable and helpful. I didn't feel like anyone was trying to get over on me like other locations.
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February 2024 by Teh Hong
political and nice .attitude
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February 2024 by Laura Rosales
Peter my customer service rep was knowledgeable, he informed me of the best options. Spoke to me about the quality of my existing tires. He helped me make an appointment and did not pressure me to stay when the time did not work for me. The store was clean and tidy very comfortable to wait in. Peter kept me updated and informed and provided exceptionally courteous professional service. We will definitely be back
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February 2024 by Philip Caluya
Greg was amazing and he helped me out Thank You
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February 2024 by Leo Wilson
They say they are a complete automotve center .... they diagnosed my car and said the engine computer was bad .. but they couldnt replace it .. so i got one myself and did .. and the time before that i asked if they could flush and replace my Power steering fluid while i was having a tune up and they said they couldnt do that .. thats easy stuff .. so they shouldnt say they are a complete automotive center !!! So stupid
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January 2024 by Stacy F.
Made an afternoon appointment for a simple tire patch job at Firestone in Richmond by the mall, but when I arrived I was told they would not be able to finish the job that same day and that there were 7 cars ahead of me. How are they unable to complete a job they were scheduled to do? The customer service is laughable. The employee at the counter was not courteous or helpful. Instead he kept reiterating that there were cars ahead of me and it would not get done today. Instead, he recommended another shop. If you need a quick tire patch I highly recommend Tires and Wheels World on San Pablo ave.
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January 2024 by Tonisha Drummer
The service providers were knowledgeable about the questions I asked. Great customer service. And I appreciate the proactiveness to make sure I was aware of some things that were past due and needed service on.
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December 2023 by Kirstin Ybarreta
Arrived late on a Friday evening after blowing a tire driving from Sacramento. When googling tire shops near me, Firestone was not on the list. After calling other shops who were either too busy or closing soon I found Firestone on Hilltop. Again it was late Friday and I didn’t get a tow until after 5, they were able to help me get back on the road. Super grateful for the easy experience after a chaotic day. Felix, had excellent customer service and super polite and professional. Thank you!!
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December 2023 by Megan Allen
I highly recommend this Firestone location . I have been to other tire shops and this is by far the best. GREG is amaZing! And helped me in a bind with tires. He has helped me tremendously multiple times with my tires. I have been coming here for all my tire and car needs. The staff is always friendly and helpful. Thanks Greg for always being resourceful and quick to help me with my car.
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December 2023 by Leslie Yoshida
Juan, Peter & Felix are all very helpful and provided a pleasant experience every time I come. I trust them with my vechicle maintenance and repair needs. I have been a loyal customer over 15 years.
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December 2023 by Megan A.
I highly recommend this Firestone location . I have been to others and this is by far the best. GREG is amaZing! And helped me in a bind with tires. He has helped me tremendously multiple times with my tires. I have been coming here for all my tire and car needs. The staff is always friendly and helpful. Thanks Greg for always being resourceful and quick to help me with my car.
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October 2023 by Rainer C.
Big thank you to Peter and Felix for the excellent customer service. Definitely recommend this location for very knowledgeable and respectable team.
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October 2023 by Mariece W.
"Worst place ever" bought my car I had a 10am appointment ended up leaving at 1:30p. Because no one touched the car. The following Friday on my day off I came in again at 10am on a appointment the guy told me it will be ready at 1230p still no one has touched my vehicle. Its 12:30 avoid this place at all coast I don't even know how there even a Firestone store the service sucks people never show up to work. The guy at the front desk has more excuses then someone going to jail. I had to take my car to 23rd st in Richmond to get some service. "Stay away from here don't know how there still even a business." Then had the nerve to ask me if I wanted to reschedule another appointment to waste more of my time that I cannot get back.
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September 2023 by victor c.
WORST SERVICE EVER! I had a pretty frustrating experience with the service I received recently. I had made an appointment with the option to wait, thinking it would be a convenient and efficient way to get an oil change, tire rotation, and new wiper blades. However, it ended up taking more than 8 hours to complete the service, which was quite unexpected. I decided to give them a call to check on the progress, and I couldn't help but express my frustration. I mentioned that the whole point of making an appointment was to ensure a timely service, and their response was somewhat disappointing. They explained that they still had cars from the previous day to attend to, which left me feeling like my appointment wasn't a priority. It was a bit frustrating to have to rearrange my plans for the day because my appointment couldn't be met as expected. My vehicle is part of a fleet, and after this experience, the entire fleet will be avoiding firestone. **update** Upon picking up my vehicle, I was informed by the manager that they had replaced three tires and refreshed the brake fluid. While I acknowledge the proactive approach in addressing these issues, I want to stress the essential need for clear communication throughout the service process. Despite the notable improvements, my decision to not return and to explore alternative service providers for my entire fleet remains. Effective communication is a foundational pillar of my business practices, and I firmly advocate its significance for all enterprises, particularly those within a chain.
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September 2023 by Phillip W.
Had a 12pm appointment but arrived earlier at 11:30am on a a Sunday . It is now 2:55pm and they still didn't pull my car in for an oil change and alignment check. I needed to be somewhere and it wasn't till I told them that when they suddenly told me the car keys were magically in their technician hand. If the service is going to be this slow why even open on a Sunday and why even make an appointment . Useless . I will take my patronage elsewhere .
