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February 2024 by ชนะสงคราม มั่งมีเศรษฐีสุข
My dishwasher suddenly stopped working, but thankfully I found a fantastic repair service that had it up and running in no time. Highly recommend!
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March 2023 by augustine marhx
Ive been coming here for over 6 years now!! Javier the store owner is very friendly and always gives me and my family the best deals and best prices around Richmond. if you need a washer or even a dryer this is the place to go to. if you need a Refrigrator this is the best option do not go to Home Depot or Lowes they will take your money for something that will break in a Month. if you go to Good Appliance ask for Javier!!
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March 2022 by Cherry TC
I called this company, last minute, same day...on a Friday. They were very very professional!! The technician told me that he’d be here in an hour and came out on time! He was able to troubleshoot and fix the issue with my fancy little GE stove in less than 30 minutes. I’m back up and running! I’d highly recommend this company!
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March 2021 by Michael M.
I thought I'd use this outfit because I believe in supporting our community and keep business local. I had two experiences with them. The first was a purchase of an appliance, which went relatively smoothly, except that the purchase price that was first quoted went up when it came to paying less than tree minutes later. When I commented on it, he denied it. I just paid fir it and moved on. The second experience was a service call. They took all the information, phone numbers and address, but never bothered to show up or call. That's really unfortunate, because I know they would like to have business and be successful, but they need better customer service and management. It's too chaotic as it is now.
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March 2021 by Norma Ocampo
Very bad service, they did not fix my problem and they made me buy parts and pay them for the service and they gave a 3-month warranty but in the end they just washed their hands.
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March 2021 by Marvfel Mills
Wonderful experience best appliance repair and sales in area
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August 2019 by Blas R.
I have a couple of good experiences in this "GOOD APPLIANCE'S" business since its early days at McDonald Ave in Richmond CA, they repaired me a Kenmore washer-dryer (duet) with speed, cleanliness and reasonable price ... and a couple of years I later obtained a pair of Amana Washer & Brand-New Amana Electric Dryer (220V) Frontload, including a base / drawer at an unbeatable price, which to date are kept working and that are kept as the first day. Now I am in the Vallejo area, and I requested the (JUST AUGUST TUESDAY AUGUST 27/2019) Mr Arreola services for some problems we experienced with an AMANA REFRIGERATOR DOUBLE-DOOR that we bought at Home-Depot 5 1/2 years ago and Today (WEDNESDAY AUGUST 28/2019) your staff was here on time to solve my problem and with only $ 45 / Visit and a very low rate my Refrigerator returned to normal.
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April 2019 by Henry H.
Have purchased stove, frig, microwave. Prices good, no problems with items. Also washer and dryer, plus repairs to washer in rental unit several times. Prompt, helpful. Other reviews very different from my experience. Son did the work for my jobs plus another man assisting. I'm surprised others say bad things.
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July 2018 by Fernanda B.
Do not waist your money calling this place! First of all the dad Javier has his son go and give estimates but the son subcontrats the work and charges you double the rate afterwards. The subcontractor charged us $200 for the service but when we called to book a specific time for the service the son said it was $300! They have no respect at all for customer service and were very disrespectful in person and on the phone. The dad that works at the store is just completely disrespectful! He does let you speak and charged my dad $30 for just pressing a reset a button ! Now keep in mind my dad did not ask him to do that ! He pressed the rest button on his on and charged my dad $30. He refused to leave our house before my dad paid him $30. Keep in mind that just to come out to our house and look at the fridge he charged $30. So in all we waisted our time, and money! Total waisted $60 ! If you want horrible service and to be disrespected call this place for service.
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January 2018 by Julian C.
1 Star is overrated is not even low enough for this business. Owner not there on time On the phone and in person very rude! Not sure how he stays in business Do not recommend whatsoever
