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November 2023 by Mark R.
The people here are friendlier than many other Goodwills. Like all Goodwill stores, they don't know how to tell women's jeans from men's jeans. Men's pants racks are already way too crowded to have to also look through women's jeans without making pants fall off their cheap, worn-out hangers, but add in women's jeans and it is a serious time waster for men. They need to search on YouTube for videos explaining I how to tell the difference between wonen's and men's pants. Hint, shallow or non existent front pockets are not men's jeans, but don't bother trying to teach them, they know everything. Today the housewares section was bare. This happens periodically at Goodwill stores. rather than discount stuff like Salvation Army, they remove it in large quantities and sell it in bulk somewhere else. Stupid
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October 2023 by Bay C.
The prices at GW are ridiculous now. I just bought a pair of used sneakers for $15 and feel like a sucker. Not sure how this store is supposed to help low income folks if i'm mid income and complaining.
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September 2023 by EatonFam E.
worst gw ever mgr carole is stealing more than the homeless people in the neighborhood!!!!!! the good items never make it to the floor....prices are crazy!!! rude staff.........
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July 2023 by Christina Carey
It was nice n clean, the clothes had no size markers and if they did they werent sized correctly but i will go back love second hand items!
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March 2023 by John Heathcliff
This store is always open to take donations, and the people are very nice.
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January 2023 by Jean L
The prices here are now individually priced compared to a flat rate set per category. Jackets use to be all $12.99, any jacket and now each is priced whatever they want. A jacket I liked was $17.99 and I asked about it, was told that they changed things up. Seriously might as well go to Ross or Marshalls and get new items for less. A positive is that all the staff I encountered are upbeat and friendly.
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January 2023 by Kimberly Hernandez
A lot of ugly clothes & things.Not just that but pricey for a 2nd hand store. For example jeans are $10 & jackets are around $20. You might as well go to ross and dds , its about the same price, but a least those stores have new & pretty clothes!
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November 2022 by Olivia Rojo
I come here often with my teens and this is the best Goodwill in our area! The store is heavily stocked with a variety of items and the staff are always very welcoming and friendly. We love coming here.
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November 2022 by KALIROSA
Bad store! They change the clothes to the rack ! I bought a tshirt for 9.99 and was in the rack for 4.99 when I paid I ask for return because 9.99 for a used tshirt is to much!!!!! And they don’t accept return instead I was in the store …. Bad idea buy in good will ?
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October 2022 by Marie S.
Can't believe how much the pieces have gone up! $10 for most adult clothing items- totally unreasonable. There also isn't a dressing room so everything you buy is a gamble.
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August 2022 by Christine Dong
I wasn't looking for anything in particular but found a couple of items that I both wanted and needed....and if they don't work out as well as I like, I can easily re-donate them :)
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July 2022 by Falecia G.
This store was really a great store with great employees, until they started raising the prices. I just left and they wanted 20 bucks for a 2 piece. Yes, it's still cheap but on the other hand it's used shien clothes. Like really? Then the supervisor tells me that they are tild to mark up prices. She's a b**** too. Anywho, the goodwill is trash now. Might as well go to Ross etc...same damn prices and not used
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June 2022 by Cindy R.
I work at 12341 Richmond Goodwill and I Can Tell you That at our Store we get New items And at our store we always greet you . With Kindness and A Smile. we try to make you feel Welcome so please feel free to Come By and shop with us
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February 2022 by Arthur L Adams Sr
Ì gest it's hard to get another one but I gest it s really hard time for a minute.
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January 2022 by Joel Arc
*** Avoid this Goodwill at all costs if you're a reseller. *** I've been in-and-out of this Goodwill since 2014 or earlier. I use to enjoy finding merchandise but all of sudden this location and many others came to a sudden halt year ending 2019. From what I've heard merchandise being donated was sifted heavily and went to Cordelia to be auctioned on their website. My other assumption is employees stole high-end items and bought them for pennies on the dollar to be resold on-line. These employees were eventually terminated (revolving door).I came here today at their Richmond location hoping to find something valuable to resell with no avail. Today, I promised myself to never set foot in here ever again.
