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March 2023 by Jeremi W.
I used to absolutely love this Y, especially for summer camp. My daughter went every year for 4 years. Her last summer there was an absolute disaster. They were scheduled for a field trip. My partner at the time picked her up and got the flyer for the field trip and everything. I got here there at the appropriate time the next morning. In the afternoon, I picked her up and asked how the field trip was, to which she informed me that she didn't go, she got left behind. Needless to say I had a very heated conversation with the staff and the supervisor. The supervisor informed me that another group was going on the same field trip the next day and she could join that group. So, next day, she gets dropped off. I made sure she was escorted straight to the field trip group so there were no issues. When I went to pick her up in the afternoon, they said she wasn't back yet, I assumed from the field trip. NO! She got left behind AGAIN!! And this time the supervisor didn't even know she got left behind. There was zero accountability and a failed effort to easily fix a situation. I was disgusted and vehemently angry, to the point where my partner had to pull me back to the car because I was going to get all the way in someone's face and all I could see was red. I got a BS apology from the people in charge and I demanded a refund for the rest of the summer. My daughter never returned and was truly heartbroken that her summers were forever changed. I would highly caution you leaving your child in the care of the individuals that are hired here. I tell this story to everyone in an effort to make sure this doesn't happen to anybody else's child. Other than that, the facility itself is ok. But I'd look elsewhere. Other places have better hours, more equipment/amenities and are more affordable.
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March 2023 by iudi
8pm is already early for a gym to close but just pulled up here at 6PM after a long day of work only to find closed gates and gym…. Turns out they close at 4PM on fridays. It’s a great gym when they are open but these hours aren’t cutting it. Some of us work all day and need to workout late night. Willing to change to 5 stars if they ever go back to their old hours.
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August 2022 by Edward G.
I mean it's nice not really crowded but there is a lack of amenities other gyms have like a pool. Tbh I like it but they really need music just to drown out the noise of changing weights and stuff
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May 2022 by Janet Blake
Unfortunately they let people with dogs (pets, not service animals) in workout rooms.Dingy equipment.Lots of people who don't clean up after themselves.
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May 2022 by Chelly M.
I love this gym! Never over crowded, clean and the staff are nice. Super spacious. Sucks that the sauna isn't open yet.
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April 2022 by Aimee Wong
Clean, quiet, and staff is super friendly.
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April 2022 by Deran Conkling
Wouldn’t stop charging me after I canceled my membership. After they said they would refund my money, they never did. They care more about stopping people from using their empty parking lot or blocking park access.
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April 2022 by Rick Me
Terrible experience. 5 years of YMCA and this is the worst one ever.
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January 2022 by Aimee W.
I've been a YMCA member for the last 15+ years across the east and west coast. This one is by far one of the better ones I've been to. Super clean, quiet, new and well maintained machines, and no one bothering me while I'm working out. The staff is super nice and is always friendly upon checking in. I hope they extend the hours to have it open earlier and available throughout the weekend.
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October 2021 by Troy T.
I joined hilltop y on 1990. It was a great family gym when I joined. Over the years it has gotten progressively worse. When I joined there were classes like tai chi, karate.... All those classes were gone before Covid. Admittedly some of yoga and spin classes were very good. The y closed the racquetball courts. Now the closed the pool. The y has turned in to an overpriced planet fitness. To top this off, the recent pool closure or the fact that the y was even opened was communicated to me.
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September 2021 by Dan H.
I've lived in the area for 10 years and have two kids now. I love swimming and my kids are water babies, which is why I had my family membership at this location. Why does the Y have to close the pool to better serve the community? It's not a better service to the community. There's nowhere else to go for families to swim, so I've cancelled our family's membership. Disappointed in the new management decisions. What's the deal with the name change too, it doesn't help people find the facility, Richmond parkway is 10 miles long. Last note, there's plenty of members who would have paid additional for pool usage, management made some foolish decisions here in my opinion.
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September 2021 by Barnabas Negash
Pool is closed (PERMANENTLY), hours are very very limited compared to other YMCAs, unable to use other YMCA facilities. Limited workout equipments.
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July 2021 by Ron Jacobson
They closed the pool and the hours are terrible
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July 2021 by Ron J.
The YMCA is a huge let down post COVID. They took this time to shorten the hours and close the pool. They plan on making the pool an expanded exercise venue. They have all the windows boarded up and claim they had to close the pool due to costs etc.... thats such a lie
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June 2021 by Missy K.
They took advantage of the COVID closure to quietly and permanently close their beautiful pool, shutting out serious swimmers as well as the many children, disabled, and seniors who frequented it. That's a lot of discounted membership fees. I'm sure they'll learn to enjoy the expanded spin cycle and weight rooms. I don't think the management decisions have reflected the organization's mission and values for decades.
