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November 2023 by Gabriel M.
Thanks Mariel i love my car !! thank you for all your hospitality and your help with everything!!! Muchas gracias Mariel me encantó el auto está hermoso !! Gracias por su gentileza y por ayudarme en el proceso!! Thanks you guys !!
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November 2023 by Al Taner
Moe was very easy to deal with as the overall process was fast and streamlined. I would definitely use them again for my future car purchases.
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November 2023 by Krystal J.
I had theee best experience with John Tomahn at Hilltop Ford. He was super patient, kind and communicative regarding my anxiety of purchasing a new vehicle. After having my old car for more than 10years, it was time for me to let go. John got to know me, identified my family needs and discussed my personal preferences as it related to getting a new vehicle. I must have changed my mind 3-4 times, but he was super patient as I finally made up my mind. I was also very clear about what I needed and what I was willing to do financially. John was great to work with! Very sweet, professional and always asking if I wanted more beverages and snacks as I assessed what I wanted to do.
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November 2023 by Vivian J.
Thank you Hilltop Ford, for John Tomahn.John is the best sales consultant I have ever experienced purchasing a vehicle. John took the time to make sure that I was truly happy. John went over and above during the whole process, I never felt rush or push to do anything. John is a OUTSTANDING asset to Hilltop Ford. From Garnett Thompson, the finance manager to Edgar excellent customer service. I'll definitely recommend Hilltop Ford to all my family and friends thanks to John Tomahn.
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October 2023 by Summer L.
John Tomahn is an awesome sales person he helped me get a great suv and was very knowledgeable about each vehicle I test drove while there.
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October 2023 by Iris O.
I always look forward to getting a service done on my car because I always feel super welcomed when I come here. EVERYONE HERE IS AMAZING! They are always making sure I get the help I need and all my questions are answered. When I come to get my services done I specifically always go straight to Mat Detorres, he's the definition of what great customer service truly means!Also wanted to mention how I got my car from here almost 2 years ago and sometimes I still massage the person who sold me my car asking them questions when something happens to my car and I am surprised they always answer even when it's a non important question. I appreciate it so much! I've also come in when I ripped my car seat and I don't remember the name of the person but he went out of his way to help me find someone to fix it & of course treated me amazing. I highly recommend coming here to purchase your next car & getting your next service done.
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October 2023 by Dante K.
This review is 2 part. Car buying and scheduled service. Car buying. My wife and I are car nuts and own many vehicles. From dodge (hellcat) to ford. We recently purchased a 2023 f150 raptor from hilltop ford and the experience was pleasant and with out drama and games. Jonathan and "B" were super easy to deal with and we left very happy with our purchase and what we got for our trade in. Think it took longer to PDI the truck for delivery than to make a deal and do all the paperwork work. We were so happy we went back 2 weeks later and purchased a wild track 2 door 2023 bronco from hilltop. Same experience, and Anisha was excellent sales rep to deal with. Again we were super happy and it's nice not having to spend countless wasted hours playing games to broker a deal. 5 star for the car buying experience here. We have purchased other cars from other ford dealers in the area but will not go back as hill top is hassle free. Scheduled Service. Took one of our vehicles for its oil change to hilltop and wow! What a change from other dealers we have had our cars serviced. George, the service manager I believe his name is, runs a tight shop there. You can see the teamwork just watching the goings on in the service bay. Their waiting room is a lounge. Complimentary coffee drinks, danishes, snacks etc plus multiple big screen tvs and comfortable seating. The lounge was tastefully decorated (as was the whole dealership) for Halloween. It's nice to see a dealership spend a little coin to give its patrons a high level of comfort. We weren't waiting long and communication from George's team was amazing. We went to hilltop as we were put off by our local ford dealer in both buying and service. We don't mind crossing the bridge from Marin to go to hilltop as they are friendly, knowledgeable and efficient. It's rare that you get service these days. Hilltop hits the service button in all aspects and it's truly refreshingly welcome. Great work George and your team!! Now we just need to get our hands on a dark horse!
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October 2023 by Jimmy
Super Experience getting my Bronco Badlands with Mariel!! Mariel was very informative and helped me find what I needed based on my needs to go off road!! Mariel and the team from the sales manager to the finance team was outstanding. If you are looking for a car come here as they treat you right!! ohh and cant forget the Awesome coffee!! yes its the little things that make a huge difference and I will be coming back for my next car to see them.
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October 2023 by Jerry Denton
My experience with Hilltop Ford is without complaint of any kind. I've had great service and communication with these people. I would give them a Five Star rating.
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October 2023 by Gabor P.
Went to Hilltop Ford on Tuesday to look at a car and found that it was used so they could not hold the vehicle. After talking to John Tomahn a salesman and manager of used cars at there Ford location. He was able to put it on hold for me with a deposit of $1000 so that I could come back the next day (Wednesday) to negotiate the price of the car further and potentially walk away with a practically brand new car. After some tough negotiations with John Tomahn we struck a favourable deal that both parties were happy with in the end.I would highly recommend checking out Hilltop Ford in Richmond CA and if you go ask for John as he'll help you with what you're looking for for the best possible price for both parties to be happy.
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October 2023 by Jo M.
Shout out to Jason Zhang (sales), Sean Driver (sales manager) and Garnett Thompson (finance manager) for taking care of me and make the process of buying car so easy. Thank you again!
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September 2023 by Ken H.
John Tomahn got me into a new 2024 Kia Sorento. I went in with a Ford Escape SE that was from 2015. The transmission was having problems and was going to be a money pit. We talked about many different vehicles and deals and finally landed on the Kia lease so I will not have to worry about vehicle issues without a warranty again. Financing was quick and efficient. Only issue was the detailer was over worked and it took some time for him to get the stickers off of my vehicle. But other than that A+.
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September 2023 by Bea F.
In my search for a specific vehicle, I have contacted several salespeople to inquire about a car on their lot. I normally requests to send additional photos or other inquiries due to the fact I am shopping throughout the country. I've lost count on the number of salespeople that were just interested in getting my phone number and not sending my requested info. I preferred to communicate via email.When I saw a vehicle that Hilltop had on their lot, I sent in a request for info. I was contacted by Edgar Perez, and he immediately sent me the photos and was very attentive to everything I requested and not once was he "pushy" as most salespeople. I would gladly recommend him as someone that I would do business with. Thank you, Edgar, for being a true professional!
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September 2023 by Cleo Costa
Jesus did a good job selling us a vehicle. he explain everything well, and my payment came out to were I wanted to be! Thank you!
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August 2023 by Omari Banks
Took me in at the last hour of operation hours. Wow, compliment to the auto technician mechanic that stepped up to help out! Didn't catch your name but definitely caught your customer satisfaction appreciation. Great work on the GT350, you know who you are!!Coworkers should be grateful too work with and around someone willing to go that extra step. Dealership should be thankful for you as an compassionate employee for your craft, trade, talent. I am for sure!
