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January 2024 by Ned Shuman
I had a great experience working with JC on the purchase of a used truck. He was very responsive to my questions before I came into the dealership. Pleasant, low pressure buying experience. The financing process was very fast. Also got to meet Ricky (used car sales manager) who was very friendly and gave me a nice overview of the dealership.
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December 2023 by Andrew B.
Kia Dealership used to allow the public & customers to use their EV Chargers when not in use by their own vehicles. However when I went there today they had new signs posted stating the Chargers were RESTRICTED & NOT for Public Use!Kia should allow customers to use the EV chargers since charging option in the area is very limited. Ford allows you to use theirs and so does Nissan. Very poor business practice, I will not be shopping for a New car at Kia anytime soon.
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December 2023 by Kalaylah L.
Moe at Kia Hiltop was truly amazing. He came out and approached me and didn't immediately start trying to sell. Instead he asked how I was doing and allowed me to express with I needed and what I like. He was very thorough on the process and answered all of my questions. I appreciate how patient he was and would highly recommend his service. I'm extremely happy with my purchase. It has everything I want and need in a car. I've been hesitant to buy a new vehicle but it went much better than I expected and Moe's service played a significant role in it.
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November 2023 by Fidel A.
Raoul was the best,went to go see a vehicle since Wednesday without intent to purchase and was nice enough to let us see without being to pushy and told him we'd be back later in the week I kept contact with him on when I'd be in and he was available sat and we saw the car we talked about and didn't try to offer anything less or more wasn't persistent or anything and made the whole car buying experience a breeze and we love our 2024 telluride.and they gave us a full tank of gas.and sent a thank you card.
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November 2023 by Kristen M.
We had a great, easy car-buying experience with Moe and the team at Hilltop Ford/Kia. We arrived at 2pm and were out the door and on the road with our new car by 5pm. Moe was super helpful in explaining how all the features and technology worked, etc. I would highly recommend this facility to anyone in need of a new car!
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November 2023 by Dre McEwen
The Hilltop service department kept our car for SEVEN months after saying it would be done in 2 or 3 days. No rental car, no compensation, no explanation. The work we needed was all covered under warranty since we are the original owners but Hilltop repeatedly threatened us to pay out of pocket instead. Hella shady. Disgraceful.
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November 2023 by montana r.
I had the best car buying experience with Raoul at Hilltop KIA. He is a gentleman and definitely the easiest person to buy a car from that I have ever met. He is a super good communicator and got me a better deal than the other 6 dealerships I shopped around at before finding my EV6. If you are in the market for a KIA I strongly recommend that you work with Raoul who will restore your faith in the whole car buying experience. He quickly presented me an offer with all the details laid out clearly with no hidden fees or items. He knew everything about the EV6 I was looking for and had the answers for all my questions. The finance department was also easy to deal with and completely honest. If you have ever bought a car before from another dealer you know that this is not the norm and actually sort of a unicorn experience!! Thank you so much for your excellent service and I look forward to working with you again :)
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October 2023 by catherine s.
Another excellent encounter with an employee at Hilltop Ford. Her name is Anna in the service department. Whoever her boss is needs to know: she is an excellent employee. Deserving of recognition.Her character and personality? Flawless. Spoke with a smile, spoke clearly & confidently. She knew what she was talking about and answered all my questions with excellence and ease.Thank you so much to Hilltop Ford for my truck and for the excellent service you all have done.
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October 2023 by Joseph Mosis
Dear JC,Thank you for your efforts to taking the time help us to choose the KIA that fits our needs.Was a great experience. no stress, no pressure.We are very pleased with deal and price payments.Thank youJoseph MosisDear AJ,Thank you for your efforts.We are very pleased and satisfied with the process of financing our new KIA was smooth and fastIn fact, it was a digital document signature.35 minutes and we are done.Thank you Joseph Mosis
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October 2023 by ken harper
I worked with John Tomahn and he worked with me to get me in a vehicle after my Ford's Transmission was acting up. He did everything he said he would and will work with you. One thing I would tell you, Know what you want and be prepared to pay for it. Look up deals online and they will honor them. Do your research. And enjoy your new ride- Ken
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October 2023 by Chris C.
The car buying experience was seamless. Raoul was on top of it and helped me every step of the way! Raoul gave me a call as soon as the Kia Rio hatch back arrived at the dealership, answered my questions and even stayed late to help me finalize the purchase of my new car. This was the only Kia Rio 5 door in the entire Bay Area so I was grateful that he was willing to wait for me to arrive and finalize the deal in under two hours, including financing, setting up the Kia connect and answering all my questions. Everyone at the dealership was friendly, knowledgeable, and very helpful, making the car buying experience quick and easy. I highly recommend this place! Kia's have come along way and are a great bang for your buck. I have been enjoying my new car!
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September 2023 by E.
Whether it's a concern, oil change or major work for your car, this is the BEST service center We've experienced!! Top notch customer service from the time you pull your car in until you leave. Kevin is awesome, professional and takes the time to explain in detail, what you need to do for your car. We would TOTALLY RECOMMEND!!Erika & Chris Perkins
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September 2023 by Nikita J.
I was referred to Moe at Hilltop Ford by my sister who has bought several cars from him over the years. I could have never prepared for the customer service that my family was met with. My husband and I were hesitant to shop around with our two little ones who are under 4 years old, but we were met with immediate hospitality and service from Mariel, and we had an excellent experience with the Manager, Jose, and also the Finance person, Garner who wasn't only quick, but played with the girls and made them feel apart of the process. The whole Ford team made sure we were comfortable, gave multiple snacks and drinks and that's not including the Labor Day bbq ( chicken, tri tip, hamburgers and hot dogs)--gotta love when making such a significant investment is fun and comfortable. We never felt pressured, and we were walked through everything step by step, with nothing happening without my approval. And of course Moe was there every step of the way supporting us throughout the decision making process. It felt so amazing to drive off the lot with our new Ford Explorer today, just the vehicle needed for our growing family! For all of the parents: They have a play place for the kids with a tv, play-house, table and chairs, mini library and coloring books. Our family was comfortable and we are already looking forward to making an upgrade in a couple years! Thank you Hilltop Ford!
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September 2023 by Bridgette Howard
Thank God for the workers at Kia Hilltop Richmond. Shout out go to Kevin Brady and Insnisha. They are very professional, competent in their field whereas it with a personalize touch. I always feel they take an interest in the services they offer. Thank you Kia Hilltop Richmond
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August 2023 by Carol Park
Raoul's customer service was top notch. When a Niro Hybrid that I was interested in was sold, Raoul proactively called me a few weeks later to let me know when another car was coming in. I had purchased the car at another dealership but the car was defective and the sales experience was horrific, so Raoul's proactive communication was timely and appreciated. We ended up finalizing the transaction in ~2 hours or less and left with a great deal on a solid car. He even proactively scheduled our first service, introduced us to the service manager, and gave us a tour of the service center. Raoul even followed up to check in the next day! Highly recommend working with Raoul at Hilltop Kia.