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April 2024 by Tracy Williams
I had picked a nice new mattress, then the salesperson talked me into mattress but did not disclose it was used. Did not disclose that it was a 2018 mattress. He had me lay on mattress in store thinking it would be like that one. How can it be and where has this 2018 mattress been? It is 2024. It made sense later why he kept saying if you see anything on the mattress don’t except, but later says it’s final sale. I am pissed ?
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April 2024 by Ellen Perry-Thistle
Miguel was professional, knowledgeable, and encouraged me to take my time deciding which mattress works best for me.I feel good about my decision and really appreciate his no-pressure supportive approach!I recommend this store, there's no comparison to testing the mattresses out, and getting an expert's input at the same time.
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April 2024 by Marla Hamilton
Miguel was very helpful and attentive. He was very personable. He made us feel right at home. I will refer my family and friends.
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April 2024 by Nanette Morton
Buying the mattress I wanted was very easy and faster than expected
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April 2024 by Kay Walton
Delivered early had to carry item's upstairs and downstairs 16 steps each way. Completed the job quickly with a smile.
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April 2024 by Sage Green
Very good service
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March 2024 by Anne Leung
The manager Miguel was very helpful in showing me a variety of models and gave time to try each mattress . Explaining the feature and benefits.
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March 2024 by Mary Knight
Excellent service and delivery.ThankyouAPPRECIATE IT!
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March 2024 by Laurie M
Went in for a new adjustable base for our Tempur Pedic. Miguel was extremely nice and very knowledgeable. Appreciate your help Miguel!!
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March 2024 by donna symon
I had already had the item pulled up on my phone so that made the process easier. Bryant was helpful and courteous.
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March 2024 by Luis Quintana
Very good attention from Miguel. I received excellent recommendations from him to choose the right product for my preference and needs.
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March 2024 by maritza merino
Really bad customer service missing one leg of adjustable bed frame nonew order in place to fix this and still missing copy of original purchase receipt
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February 2024 by Lois Dillahunty
The delivery guys provided me with excellent service. They were on time just as promised..even earlier. Thank you Mattress Firm.
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February 2024 by Melvin Figueroa
Miguel is an excellent salesman. Very patient and knowledgeable
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February 2024 by Mac Miah
Jeff was awesome and got me the product I needed. He gave details and answered questions. I am extremely grateful and happy.