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October 2023 by John D.
They seem to be overly concerned with helping non customers here. I've been a Mechanics Bank customer for over 20 years and recently went here for change on a $100 bill. I should have started with "I'm a longtime customer" because the teller guy rudely asked if I am a customer here before even wanting to help me. When it comes down to it, even non-customers should be able to walk in to any bank and get change. Cash is cash and this is still America.
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October 2023 by craig m.
Four stars but ONLY and I mean ONLY because the two guys working there when I walked in seemed cool and were "just following policy". I am a relatively new resident of Pt. Richmond. No Wells Fargo nearby, so went here to see if it was a good place to transfer all my family (and my business) WF accounts for convenience purposes (because I now live only about 5 minutes from this location in Pt. Richmond). After waiting in a short line, the teller (a nice professional guy) asked "Can I help you?" I said that my now adult daughter has a US Savings bond (now "matured") for one hundred dollars, and would it be OK for her to come in and cash it out? The teller asked another teller if that was OK, and the other teller said they could only do that "for current customers only". Fair enough and no hard feelings, so I left. BUT: Whoever is running that branch and making the rules really really has it backwards. Anyone who walks into the door is a potential customer- even if not on that day- and should walk out thinking "this place is great-I will be back and tell everyone I know to go here!!!". Even if the guy walking in the door just wants to break a ten dollar bill. He can be told "Hey if you ever want to open an account here, here's some information, and I will take good care of you!!" etc. But the policy of this branch is: Until and unless you are a customer here, don't bother to ask us for anything even though it costs us nothing and- by the way- we actually aren't all that interested whether you ever become a customer here in the future. SO: I transferred my WF Accounts to another bank in Marin.
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April 2021 by Joni U.
I want to thank Jeff Mcphee and the rest of the team here.. Jeff was such an outgoing person. He helped me replace my missing card and he helped me undo fraudulent activity that was made on my account without a hassle. He made sure the whole situation was handled accordingly. Thank you Jeff!!!
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April 2021 by Jonathan G.
I want to thank Jeff Mcphee and the rest of the team here.. Jeff was such an outgoing person. He helped me replace my missing card and he helped me undo fraudulent activity that was made on my account without a hassle. He made sure the whole situation was handled accordingly. Thank you Jeff!!!
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July 2020 by Rachel F.
I enjoy banking here. They know me, provide good friendly service, do all the stuff a bank is supposed to do. Only 4 stars because they've been bought out by a big operation and I'm not sure whether the bigger entity has good ethical behavior.
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June 2020 by Mark M.
I adore my branch in Point Richmond- every one of them. But for a bank to not have customer service available 24/7 is just totally unacceptable. I work a lot and when I need to move money I am doing it for a reason. This bank has cost me thousands of dollars, left me stranded at a gas station, and has si.ply absurd fees. I would encourage you to bank elsewhere
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July 2019 by Beate G.
Very nice people at this bank, but completely incompetent. If you run a business, don't do it with Mechanics bank. I had to call in many timesfor certain issues.
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June 2019 by Robert P.
Love this bank. Great staff, friendly and personable. Best banking experience I've ever had.
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March 2019 by john l.
Used to be great. Was a real community bank. Then got bought by some banker in Texas. Then it changed. No longer friendly, just like b. o. a. Fees up, impersonal service.. Banked there since 2001. Moved to Citi.
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December 2018 by Karin Hart
Good branch. Both branch manager & staff very helpful, better than most banks. Have checking, savings & a safety deposit box at this location since 2015.
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February 2018 by PaHoua L.
They're a small bank so there aren't many staff; however, they're located in downtown Point Richmond so there isn't too much going on anyway. What is great about Mechanics Bank is that they are local to the Bay Area, they refund all bank fees from other ATMs, and they are quick to alert you of any possible fraudulent charges. If you lose or misplace your debit card, they quickly send another one out, and they can help you reset your pin. Overall, we've been banking at Mechanics for a few years now and won't be switching banks anytime soon.
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August 2017 by C-E D.
I am a happy longtime customer, from the time I decided to dump the big bad banks. The customer service is more than terrific; the onsite branch manager Bob has gone out of his way to help me several times, as has the banking officer Andrea. The tellers are all friendly, efficient, knowledgeable and helpful. The old railroad waiting room is such a nice change from most sterile bank buildings. And I love that I can take money out at any bank anywhere, and Mechanics will refund me the other bank's fees!
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April 2017 by Sharon Mulgrew
Just switched over to Mechanics - seamless process. So glad I did it.
