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October 2023 by Dany
Excellent attention
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June 2022 by Fredi Sanchez
(Translated by Google) The workers there are very friendly and helpful.(Original)Las trabajadoras de ahí muy amables serviciales
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January 2022 by Scott Steck
Always good
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September 2021 by Azul 8585
VICTORIA who attended me has bad customer service .Some how she thought that I was rude when I was trying to be as friendly as posible and thought that I didn’t speak English and she whispered “his so rude”I didn’t appreciate it at all. You can’t say that in front of you costumer.If you go to that specific store I recommend you to avoid her
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May 2021 by ANWAR H.
This is the most ' Incredible Cell fone store ' on Planet Earth !!! Really!!!! I tell ya ...... Their Customer service Rocks !!!! Too the store is Spacious & Well Organized.
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March 2021 by Kimberly Cozzi Stewart
Wonderful store ? nice girls that are great at her job
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February 2020 by CELEBRITY ELITE
(Translated by Google) The best in the area(Original)Los mejores de la zona
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November 2019 by Howard A.
This is a good place to come to pay your bills when you're in need of accessories for your phone this is also a place to go not to mention that the new phones they have they seem to pay PG&E East Bay mud the garbage Visa discover AT&T dish Direct TV Verizon Comcast and many more along with money orders and Western Union
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March 2019 by Norlay V.
I was the second customer to get the new s10+ from this metro store they had great customer service in and out there with my new s10+ quick love the service and the employee there were nice and friendly I recommends this metro store on san pablo ave
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February 2019 by Al H
Unfortunately I bought a phone from Yessenia C. She gave me the phone out of the box and already loaded. I told her many times I DO NOT WANT INSURANCE OR ANYTHING ELSE ADDED. I simply wanted the $40/month unlimited data plan. When I got home I read the new texts saying my plan is $48/month and no unlimited data. I called all the nearby Metropcs by T-Mobile locations and they all said she was wrong. Insurance/caller ID is not automatically included. I decided to return my phone on the 6th day having barely used any data and not using it for 1hr. making calls, and in perfect condition because I dont want to support a lying con artist like Yessinia C. Jimena was going through with my return but than Yessinia walked through the door and they started speaking in Spanish so I couldnt catch it all. Than Jimnea turned on me and said I'm not getting a refund because the box it came in wasnt in perfect condition. No where does it say in the return policy that the box must perfect. Only the merchandise must be in perfect shape. It gets worse. After I said calmly "I need a refund I'm simply following your policy" Yimena, Yessinia C. and the manager Sandra all ganged up on me saying they are calling the police because I was yelling and making threats. But I have a tape recording of it all. Of them making false accusations and of them not giving me the refund I was entitled too. And for the uneducated that work there, a tape recording is legal if its used to prove discrimination. The same goes for the work place. I've spoken to Mike in the Emeryville "hq" and he assured me I will get the refund I'm entitled too. Next I'm going to Albany "hq." Than after that I'll be sending out emails of my terrible experience to EVERY SINGLE METRO/T-MOBILE IN THE STATE OF CALIFORNIA until I get the refund I'm owed. I'll also be putting up many poor reviews. I already got my YouTube and Yelp reviews out of the way tonight. Its gonna become my daily routine. I will find other avenues to criticize your store on 872 23rd St. Richmond, CA 94804 as well. I even offered to just exchange it at another store but still havent heard back. And if all else fails and I dont get my money back or new phone from elsewhere I will MAKE YOU PAY PERSONALLY YESSENIA C, SANDRA, JIMENA, EFFIMANATE BOY SITTING DOWN YELLING AT ME. Mi gaurantia.
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July 2018 by Xochilt L.
Been going to this Metro store for some years now and even had the chance to work here and had the opportunity to learn from each and every worker there and let me tell you they welcomed me with opened arms but for personal reasons I had to say goodbye to the. Point is there is no other Metro store in this city that would give an amazing service like the team gives there. E visitado esta tienda de Metro por unos anos y también tuve la oportunidad de trabajar con el equipo allí tengo que admitir que aprendi mucho de cada trabajador de allí. Desafortunadamente por razones personales tuve que decir adios, bueno el punto es que no hay mejor tienda de Metro PCS que no le ayude con un problema aquí. Le prometo que le dará un bien servicio y atenderá como se debe. Y otra cosa de esta tienda es que puede conseguir casi cualquier accesorio para casi cualquier teléfono Android y Apple aquí! Desde audífonos mounts para el teléfono en carro, y protectores de pantalla de vidrio. no hay que olvidar lo cientos de carátulas que le pueden ofrecer a un buen costo, y por supuesto de nuevo, un servicio estupendo.
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December 2017 by Ramen K.
AMAZING STAFF , absolutely the best metro in the Bay area !!! Service is always great could never complain Ive been coming to this location for years keep up the great work !!
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December 2017 by Ya Y.
This metro is one of the worst ones I've been to so far. I bought a cell phone on the 24th . I believe Astrid was the one that helped me and she was friendly with everythin. I didn't have that cell for long I didn't use it the whole day until I decided to take it off the charger and take pictures that the screen for messed up mind I didn't use it the whole day didn't drop it not nothing. It was already late and we'll had no other choice but to wait till the 26. So at first I went to the main metro in Albany Vanessa I believe her name was, she was very very helpful she is very patient very nice right she told me I could go back to the store I bought my phone at and get it exchanged with no hassle so I don't have to use my warranty. So I went back to this store in San Pablo I was help by this female with glasses, I told her I'm here to exchange my cellphone because I just bought it and the screen is fuzzy. She talked to this guy I didn't get his name but they were being very secretive until I heard the day just do it under warranty. When I heard them say that I told them I don't want to use my warranty Its been under 7 days so I can exchange my cell phone. At that point the female with glasses was telling me yeah of course until she asked me to Bring the box I told her we threw the box away I didn't know this was gonna happen to my cell are at that point she was telling me there is nothing she can do unless I do the warranty because the owner didn't want to get charged for a phone that didn't work telling me that they need to send it back to the company which is false I got told something totally different from the other store so she kept talking to another customer that I guess she was helping at the same time and to me that's very unprofessional of her she was rolling her eyes anytime I tried to ask her a question and just kept talking to the other customer because they knew each other. Very rude lady so she told me to wait for the manager. I did and it was pointless she was no help at all she told me I need to Bring the box and the charger I told her the same thing I also told her keep the charger of the new phone o don't need it just put the cell in the new box she told me mop can't do that. So at the end of it all o went back to Albany and the same lady helped me and told me the people that helped me did not know what they were doing because of the fact that I didn't use my cell at all overall my experience at this store was terrible never again no stars at all but yelp told me I have to
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August 2017 by Renee Archuleta
The place has the best service ever here. They ran out of the phone I wanted. So the lady called a different Metro PCS store, found one, and even went to pick it up for me because I didn't have transportation.
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August 2017 by Fredi Bailon
TERRIBLE SERVICE CUANDO ASES UN RECLAMO DE TU TEL SOLO SE ASEN LOS LOCOS
