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December 2023 by Raquel A.
I am in disbelief of the service I received at this establishment! I was supposed to pick up my car because the cops towed it and had it under evidence when they finally released it they told me to go pick it up and so I called the tow yard to see if I could still make it because the police station took a long time to give me the release form. It was 4:40 when I called the tow yard. When I arrived at the tow yard i drove past the gate and the employee (a white tall male in his 50s) answered the door to the office. He asked how he can help me and I told him I needed to pick up my car then I handed him the form and he took it, right after he began to yell at saying I had to wait outside the gate but when I called no one told me that. Then he proceeded to yell some more at me and disrespect me calling me outta my name then he crumbled the paper and threw it in my face closed the door and told to come back tomorrow. I got upset and also started yelling then he came out cursed at me and threw himself on me like if he was going to hit me luckily his coworker grabbed him and pulled him back or else he would've hit me. I called the cops and they were of course no help. Now I have to come back tomorrow and pay another day of storage. It just really blows my mind how unkind and un humane people can be in the world! I almost lost my fiancé to a random shooting and then this bs. The Man continues to disrespect and almost physically harming me because he did harm me emotionally, I was a mess. Please look at your other options when looking for a tow place. This place is not it they were beyond disrespectful and unprofessional! I could've got seriously hurt! I'm 5'2 by the way and that man was like 6'1.
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October 2023 by Brim & Jenny
Coming here means getting ripped off.Coming here means seeing people mug you and treating you mean.
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July 2023 by Greg Baker-Fitzgerald
Olivers Tow Inc. impressed me! Dealt with many towing companies over many years. They are to be trusted. Thanks Olivers, glad you answered the call on Sunday!
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July 2023 by Steven Green II
Worst effing tow outfit there is. Thats why Richmond PD use them for impounds. Shady practices for sure
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June 2023 by Ranen Sherman
Incredible service! they are locked in my speed dial
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April 2023 by Rhiannon White
This place picked up a car of mine that had been reported stolen from me. They never contacted me, even though I am easily found through dmv and police. They sold the car once, and the same car.. once I finally found it was signed over to the tow yard since they were charging me, the victim of strong armed vehicular robbery over$1200 for a 1998 car. They've again towed that car and have resold it again however.. they have put a title lein on me, the victim. I feel like they've extorted me for money they've already made x2. I'd say these ppl are just as wrong as the man that originally robbed me! Not a company I'd recommend to anyone I care about. I'd like to take back my 1 star I have then and actually offer up a stiff?!
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April 2023 by Cristina Menes Soro
I needed help changing my tire and Nate came in half an hour on a Sunday. Great service and he was super nice :)
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March 2023 by ChaBoi C.
Manager Dylan doesn't know any of his "rules" that they have or has no idea of the amount you have to pay has to look at phone in order to help you. Also tried calling the cops on me because I was "trespassing" even though all I wanted to do is get my personal belongings with my father and help my father translate anything he didn't understand. But since my name isn't shown that I'm the owner only my father could retrieve my items. The only people that are helpful and nice is the guys on the golf carts that take you to the car. Another thing to add on is that for some reason certain days they don't charge you making seem like they make up the price on the spot which is ridiculous. And the final thing that makes it seem such like a scam they charge you cash and keep a certain percentage and no one would know because they're a "family owned businesses" that is also a corporation with no one you can contact if you have problem. So I recommend don't ever use their services. Thanks for the horrible customer service Dylan and threatening me with calling the police twice for just standing next to my father so I can translate but can't even answer a single question correctly has to pretend looking at his phone for help what a disappointment.
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February 2023 by Edgar A.
Came to retrieve my vehicle, ended up signing it over. Went to collect my posesiones, but they had already already searched the car and taken my tools and other belongings. After confronting them they claimed to not have been in the car at all, however the car was not as I left it. Have some respect for your business. Terrible service. Absurd
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December 2022 by Jeremiah C.
Best tow company around. Locally owned and operated. They treated my family better than anyone could have asked for especially under the circumstances we were dealt. Would use them again in a heartbeat
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November 2022 by Kevin Rivera
very Professional workers, Reasonable prices, wait time is really good, if your in need of a tow definitely give these guys a call!!Service: Car towing
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October 2022 by Dawn E.
I believe his name was Randy- he was awesome. Customer service was excellent. He made a crappy situation and transaction way easier. They answered my phone questions, then called back to update the amount. Because it was a weekend, we had to wait a while at the gate to get our vehicle. But they answered the phone and kept us updated.
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September 2022 by Nomindari Bumasral
Horrible lying place. They say one thing on the phone and say another thing in person. I would not recommend them to anyone. Mid 50-year-old who does the receptionist is mean and lied to me. Plus they only accept cash. Scam artists.
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August 2022 by gail thaggard
I called them about a stuck uhaul and explained that it wasService: Special vehicle towing
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August 2022 by Patrick Jenkins
Helpful over the phone and surprisingly nice when I had a bunch of stupid questions
