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December 2023 by Jamelah D.
My Sunshade was broken and I was never told they broke it. I have reported this company to the BAR in hopes of them investigating and resolving this issue. It's a shame we can't trust anyone these days.
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December 2023 by Anthony A.
Just purchased a new GMC Yukon Denali Ultimate from Hanlees. I actually purchased this vehicle over the phone and did not see the vehicle until it was delivered.Hector was fantastic. He sent me numerous videos and photos of the suv. He matched another dealers price so it was a very easy transaction.I will say I am not a fan of the management of this dealership though. From the finance manager to the GM (who actually quit 3 days after I bought the SUV) seemed never to have my best interest in mind. After writing a check for $111k they wanted to charge me $500 to deliver the vehicle, (40 min drive) did not want to deliver my all weather floor mats and did not provide correct paperwork.HECTOR corrected all these mistakes and personally offered to deliver my floor mats on his day off. This is a true example of customer service. After my car was delivered Hector called me 2 separate times asking if I had any questions or needed anything. Hanlees GMC needs to take note of this and offer Hector a management position. He clearly is more qualified than the current management they have on board.I would highly recommend Hector if you're looking to purchase a GMC. He is very knowledgeable about his inventory, cares about his customers and ensures you are completely satisfied even after the transaction is completed.
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October 2023 by Patrizzia M.
I hate to do this but if it will help other people then it's good , I took my car in on march 9 th of this year and because of non communicative, arrogant and in competent staff , and inability to communicate with my warranty my car was there for 6 months , I had to write to the attorney general about this and an automotive repair investigation was done, I have been told that with this investigation I should get a lawyer, I have seen many negative reviews and realize I should have looked and read the reviews before I took it there, but they used to have great service and since they moved it's become very bad, the service person jason town was rude, condescending and nonchalantly made me feel like a molecule , every time I spoke to him I was brought to tears that finally told him to speak to my son, I also reached out to gmc and their response was they are not responsible for the franchises , beware of this place I for sure will never return .
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August 2023 by Vettguy T.
Reached out to these folks about a new vehicle they had listed on CL and was told that they "we only help in state customers"Never heard of that in my life, not to mention that I'd done 30 years in CA before moving out of state. I've bought many out of state cars over the years while living all over the US and not once has anyone told me this!
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June 2023 by Daniel E.
I brought truck here to be serviced for the A/C blowing hot air. GMC replaced the A/C condenser and did a full service. The Trans line was not reconnected correctly and blew off the A/C condenser while driving down the road at 65 MPH. The truck made it 25 miles down the road and was towed back to them the same day. It was a Friday when the truck was towed back service was gone for the day. There was a sales man there that took the keys. The truck was not gone for more than the time it takes to go 25 miles, wait for a tow truck (on HWY 4 HEAVY DEANGEROUS TRAFFIC) and be towed back. Mon morning I called Jason the service mngr and told him of the situation and he assured me he would get right on it and call me back. Tues morning I had not heard anything from him. I called Jason back Tues morning and he acted like he didn't even know where the truck was or the keys. He acted weird and started asking me weird questions. He was being very evasive and acted like he had no clue what was going on. I knew at that point something very shady was going on. I let him know I knew something shady was going on and he hung up on me. He then called me back and said my truck was ready and to come pick it up. He said the issue was unrelated to the repairs and that a trans seal had blown and its now fixed with no charge. I went to pick the truck up and Ash the general mngr told me I would no longer have to deal with Jason and that he would take care of me. He told me that he heard the way Jason was talking to me and that he would talk to him. On my way out Ash said something to me that I did not think much of at the time but said I hope not to see you for a very long time. The truck almost did not make it home. Shifting very rough with a hard jerk and the trans is whining very loudly. I opened the hood when I did make it home and trans fluid is everywhere. All over the engine, fire wall, drivers side breaks and all under the front of the truck. You can clearly see the line blew off and was not connected properly when the repairs to the A/C condenser had been done. The trans is under the middle of the truck. How then did trans fluid get all over the front of the truck while going 65 MPH down the freeway. Why would they send that truck out with trans fluid drenched all over the front breaks? This is a fire hazard and not to mention the breaks do not work when soaked with fluid. My wife drives this truck with our children and grand children. This is deffinantly a total disregard for the safely of peoples lives and no regard to what could happen or to be burned alive if the breaks ignited from the fluid and not to mention all the trans fluid that currently soaks the entire front of the truck. Its a time bomb! I called Hanlees Hilltop Buick GMC back and talked to Jason. He was very condescending and basically said look we fixed your truck for free what do you want? I told him the issue was directly related to the repairs and there was no blown seal under the truck at the trans and he refused to help and said they didn't want "my kind" up there! What the? I texted Ash the general mngr and he texted back saying that he didn't like my allegations and that we are done! I made a complaint with GM and Jason called me back to bring the truck in. I brought the truck in and wanted to see what unrelated repairs they made. I was recording the dispute and Jason said he would not help me and refused to be recorded. That's odd!!! Why not??? Its a dispute! Jason is saying the trans blew a seal under the truck but the trans fluid if all over the engine bay and the very front of the truck. Dripping infact off the front bumper. So I went out to my truck and sat in the service entrance and called GM complaint department and just sat there. 20 minutes later the mechanic that worked on my truck walked over. He asked how he could help and said he was the one that did the repairs. I explained the situation to him and he admitted that the Trans line blew from the A/C condenser due to a bad clip he put on. Said the quality of the clips are ba
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June 2023 by David S.
I'd been to Hanlees Hilltop Buick GMC for service and had no issues. I just went to them for a new car purchase and was blown away at just how easy they made the entire transaction.From the initial telephone inquiry to the final drive off, the sales staff at Hanlees is to be complimented for their honesty, willingness to accommodate, integrity and overall ease of doing business. Their new car pricing and trade value was very fair in this marketplace.I was lucky enough to work with Hector G., and he made the buying process the most pleasant of my car buying career...and I'm old and have bought a bunch of vehicles!If you're in the market for what they have, know that you'll be fairly treated.
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March 2023 by Suzette R.
March 2023~. Personal Items Stolen From My Sons Truck. When truck was in care of dealership. My son took his 2016 Chevy Silverado 1500 in to replace transmission. The dealer had the truck for a total of two weeks. During that time several items were stolen from the inside of the truck. Gucci sunglasses, Cologne, axe, and a very pricey machete. When my son reported the stolen items to management. He was told there was nothing the dealership could do. I find it very odd that a dealership with a prestigious reputation. Had NO INTEGRITY to stand behind there mission statement. "Treat customer with paramount concern, exceeding standards, and commitment to excellence " The management did not take a report . Did not offer to look at surveillance cameras in work area's. Or follow up with workers assigned to my sons truck . The manager judge my son by his looks. A young man with tattoos . Little did he know . My son owns his own business and is a pillar in our community. The manager refused to address the situation. Stating it was his loss, and there was no proof. I would not recommend this location for purchase or service. They do not stand behind there mission statement. They have No Integrity, and I would say they do not have their customers interest as number one priority. Word of advice to management at Hanlees Hilltop Buick GMC. Without your customers you are nothing. Listen and put your customer first. A very unhappy customer!Suzette Rojas Hercules / Rodeo Ca,
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January 2023 by Elu G.
We loved our service at Hanlees gmc we purchased today! Khalid is truly amazing! He saved us tons of money and kept us happy the whole time. We Really appreciate Khalid and will be doing business here a long time because of him.
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December 2022 by Bethany G.
My experience buying my first new car was amazing. Terry responded to my email regarding test driving a vehicle quickly and I was greeted by the team upon arrival. They were very patient with me as I had to check out all my options before making the decision. Khalil helped me through the financing and it was a breeze. Great customer service!!
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November 2022 by David E.
Very disappointed with my first service experience at Hanlee's GMC. Made appointment for my GMC Canyon, since I'm lucky to be off today. Got two (2) texts this week presumably reminding me not to be late.Arrived at 0850 to find this GMC Service at Hilltop in Richmond looking like an abandoned mine. The guy in sales didn't know why no service folks not here; struggled to remember Service Manager's name. Customer Service Fail.
