November 2022 by Michael C.
I needed a large truck to accommodate items I was taking to sell at the Vintage Fair. I couldn't find any that would allow me to keep it 24hrs at the local UHauls, so I contacted Penske and the only location I could get was in San Pablo. I booked online and got a confirmation number. I checked in the next morning with my confirmation number and it said no longer avail. So I called and was connected to the main office who said to they tried to call to tell me there were no more trucks avail at that location. I had a couple of unrecognizable missed calls on my phone log but no voicemails from them. She gave me the number of the main office in San Leandro and says they could check where the closest location had avail trucks. I was able to book a larger truck and pick up in Richmond. I was told that location closes at 3 pm. I planned on arriving 30 min early, but there was tons of traffic. So I called to make sure they knew I was coming and may not arrive by the time I specified. The phone numbers listed for the various locations route back to m the main office service people and they contact the pick up site. I arrived before closing but later than my designated time. The location appeared to be a storage facility and did not say anything about truck rentals. The door was locked and the sign on the door said will return at 9:30am. I was stressed out thinking I missed them. I immediately called and was once again connected to a Penske rep at the main office. While she looked up my reservation, a woman came out from the side of the building and asked if I needed help. I was so relieved and explained about traffic. Her name was Shelia and she was extremely helpful. She had my truck waiting and she was extremely patient walking me through the paperwork. I had to contact AAA to confirm my account was still active to get the discount. I also had to contact my auto insurance company to determine if my policy covered truck rentals as Shelia said most do not. She was correct, mine only covered rental cars. She explained the plans they had available and added on the appropriate insurance. I was concerned about leaving my car there overnight and she guided me into the parking area to n a spot where the cameras would capture any activity. So although they definitely are not inexpensive vehicles, they are reliable and Ms Shelia is a gem. Thanks much
