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January 2024 by Justice 4all
i would love to gove 5 stars if tjey would evr answer there phone abd sage me from having to make a trip l the way down there
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December 2023 by Lowell-James Hicks
The Richmond location has a large inventory, and the staff I've dealt with twice is pretty friendly and competent. How ever, unlike every other PnP in the Bay Area, they do not answer their telephone at the "Store". No message option, no caveat that no calls will be answered, just phone ringing fifty times. Super inconvenient if you have a question not answered via the web page.
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October 2023 by Jaime F.
They charge you hella expensive for stuff that you took of by yourself. That's so stupid. You need to bring your own tools own knowledge of that are you going to do and the hope that the car you are looking for it's there. I don't grit why the parts of there are so expensive. Those parts are not knew and they may not work. Customer service it's hilarious and stupid.
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August 2023 by gladys johnson
They had the vehicle's I needed. But the walk to get to them was horrendous!!!It's all rock's! And trying to get any kind of dolly or cart through there is not a pretty sight!!Other than that, there's a lot of inventory
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August 2023 by jason weipert
always new cars and a great place to find parts. open all the time and the staff is super nice and super helpful. Especially Kerry.
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July 2023 by Monica D.
Today I went to complete the process of retiring my vehicle and received excellent customer service from Kevin C. He did an amazing job with explaining all the steps that would be taken plus made me feel comfortable with asking any and all questions I had. I would recommend coming to this location if you want extraordinary service.
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April 2023 by Eric S.
The management here is terrible. Service is horrible. I guess you can never really count on junk cars owner.
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March 2023 by R W.
The tweak manager "Woman" with rotted nubs for teeth is a bitch. Won't let me exchange part that they said was compatable with the year of my truck, when they said it would work. Drove 40 miles to come take off a truck in the pouring ass rain, came back to to my town to fix amd didn't fit. Called to see about coming to exchange, was told yes by the man on phone, then he wanted to make sure so he asked the manager tweak manager and she said no. So they will exchange on a person by person basis and not on a company policy. Fuck this place.
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March 2023 by Suzanna S.
Flooded cars are totally picked over. Blah…Employees are the reason for the stars. They were helpful and efficient.
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February 2023 by D Fong
Marlina is such a sweetheart, she is so super nice it wants you to marry her.
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February 2023 by Action Jackson
This place is absolutely terrible! They never answer their phone and all they give is the run around from their automated system.
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February 2023 by Ronaldo Hernandez
It's a great place for spare parts.
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January 2023 by jim larkin
Poor experience trying to buy a car. Went there on a Sunday afternoon to see a Toyota 4runner for sale in the builder section. There were two guys who were ahead of me looking at the car as well and only one employee to help, and that was fine, but the car wouldn't start (typicall) but I stood there an hour while these guys tried to jump start it, then diagnose a starter problem, then enlist help from passer by's and it went on and on. After they gave up and left with out buying it, I said I wanted it and I would give $200 more than the asking price just to be told that they promised it the the other guys tomorrow. when did pick n pull get in the business of selling promises? I thought they sold car parts. They told me to come back tomorrow and if the guys hadn't bought it they would sell it to me. Bad business practice.
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January 2023 by Nigel K.
They try to charge me $16 for an old switch that cost $25 new.
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January 2023 by Eric I.
Terrible experience ! First I asked the specific vehicle if they have in the lot as they put it on website. The person said yes and ask $2 for entrees and told me where the vehicle is . Everything was ok until that time . I gave him $5 but he gave me back $1 change back with no receipt ! I think he doesn't have a math or he is getting extra for himself .. I didn't say anything at the moment I just entered the lot but unfortunately the vehicle wasn't there! I came back to office I told him this . He just said sorry I can't help and I can't refund your money back!! I asked him where is the manager. They said there is no manager here! Ok If you don't like your job or you're not going to do it properly , there are people and organizations that can actually do it. The problem isn't a few dollars, the problem is you don't have a business ethic!! You can't just cheat to earn a few more dollars with no respect!!! I think I will report you guys to the necessary authorities .. let's see if they can reach your mystic manager...
