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January 2024 by Jishuyomi (Chef Milo)
Quite frankly, I think I was lucky or something but there’s a few people here who seem to have had a bad experience, for me I had my driver show up to pull my car out of a ditch after I hydroplaned. Unfortunately my car had some damage due to me smacking straight into the guard rail but luckily I had a pro tower named Juan who maneuvered my challenger right out of there. literally a 2.5 ton car and to be honest the job looked like it needed a second tow truck and somehow he pulled it off with his 1 and finished in less than 10 minutes plus extra points since he was easy to talk to. 10/10 best tow and the dispatch time was only 25 mins. definitely recommending to my parents and the rest of my friends
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January 2024 by Jesus Pedraza
Juan was respectful and professional. He held a conversation while safely towing my vehicle. Having to tow your vehicle can be stressful situation but it gets much easier when your driver handles the situation so seamlessly. If the rest of the drivers in this company are half as good as Juan then you have nothing to worry about.
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January 2024 by Raul R.
Waited 3 hours for this towing service--totally unacceptable. They're slow, and it's clear they don't care about their customers' time. Don't recommend at all.
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January 2024 by Adriana E.
They blocked my number, leaving me in the dark. The lack of communication and disregard for customer service is appalling. I strongly advise against using this towing service, as their unreliability and poor communication are inexcusable. Called them, gave them my credit card info and was told a truck would be there in 45 mins. Called after an hour and was told to wait another 20 mins. After those 20 mins went by, I called again and was told to wait another 30 mins. After those 30 mins I tried to call and my phone had been blocked I was very polite and respectful every time I called. I am now worried because they have my credit card info, this has to be illegal
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January 2024 by Erick R.
AVOID AT ALL COST. I am extremely disappointed with this towing company's unprofessionalism. After a two-hour wait with no sign of their arrival, I am not only inconvenienced but also deeply dissatisfied. I intend to escalate this matter by contacting the county business bureau and the city of Richmond. Their failure to fulfill their service commitment reflects poorly on their reliability and customer service. Avoid this towing company at all costs.
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October 2023 by Richard Sandoval
Scheduled a towing truck for pick up and drop off from 10-11am. Called at 10 was then put on hold for 30 mins then called again. I was put on a 10min hold. Finally, got an eta for 15mins (10:55) waited till 11:10 to call again and was put on hold for another 20mins. At 11:30 I got an eta of 7mins it’s now 11:45 so I’ve canceled. Do not lie to your clients and make them wait. This was a scheduled pick-up
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September 2023 by Ernestine Bishop
I recently had a wonderful experience with Pine Towing. When my car battery died in a parking lot, I called them for help and they came to my rescue in no time. Their fast service was exceptional and they were able to get my car back on the road.Service: Battery service
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September 2023 by Aniekan Udofa
Service was excellent this Sunday morning from the driver Lee highly recommendedService: Special vehicle towing
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September 2023 by Manu Matakaiongo
Nick just tow my truck and he really did great job it's a big one!!!!
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August 2023 by Jose Trinidad
service was great, very dishonest on the price.over the phone $450 real price $695 no reason for the extra charge.Service: Car towing
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August 2023 by Joseph Heinzmann
Excellent service was a great advice. The guy came in 20 minutes to jump my truck. Excellent job. Thank you.Service: Battery service
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August 2023 by Moises Valdivia
Bad service. Waited more than 10 hours for them to show up. When you call them to get an ETA they will tell you 45 minutes every single time. I would NOT recommend them at all.
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August 2023 by Lamar Banks
nick is the men open my car in 2 minute
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August 2023 by Willing Scola
Love the tow from James this morning great jobService: Special vehicle towing
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July 2023 by Christine Phillips
Martin C delivered excellent customer service. Good job!
