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December 2023 by Elon Sowell
I recently had the pleasure of experiencing outstanding service from Marco Fernandez of R&S Erection of Richmond Inc., and I feel compelled to share my experience. My mom's garage door had encountered a significant issue; the spring had snapped in half, rendering the door completely immobile. In such a situation, finding a reliable and efficient service provider can be daunting. However, Marco proved to be a godsend.From the moment Marco arrived, his professionalism and expertise were evident. He conducted a thorough assessment, clearly explaining the issue and the required repair process. His approach was not just technically sound but also incredibly customer-friendly. He answered all our queries patiently, ensuring we understood everything.The repair work itself was executed flawlessly. Marco's skill in handling the complex mechanism of the garage door was impressive. He not only fixed the broken spring but also took the time to check the overall health of the door, making minor adjustments to ensure smooth operation. The door now works better than it ever has, all thanks to Marco's meticulous attention to detail.What truly set Marco apart was his commitment to service excellence. He was prompt, courteous, and went above and beyond to ensure we were satisfied with the repair. His work ethic and dedication to customer satisfaction were truly spectacular.In conclusion, I highly recommend Marco Fernandez and R&S Erection of Richmond Inc. If you ever find yourself in need of garage door repair, Marco is the person to call. His expertise, coupled with his exceptional customer service, makes him a standout professional in this field. Thank you, Marco, for your exemplary service and for turning a stressful situation into a seamless and positive experience!
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November 2023 by Loe Dispensaries
These guys are great. I’m glad I found them. From the sales and support to the install everything was professional and smooth. Good people, fair price. I’m totally happy with them.
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November 2023 by Aida Jinon
Shouts out to Marco Fernandez for fixing our garage door carrier assembly unit in less than an hour. He is very skilled, prompt and friendly. Thanks also to John for assessing the problem first and evaluating what needs to be done. Thank you all for the quick response.
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November 2023 by Grace Tse
My garage door failed and would not close. I called R&S and they sent Marco out to fix it. I was so stressed about the garage as I am also dealing with other personal issues.Marco was so kind and professional, and fixed my door the same day. Marco is an asset to his company and is a truly good person! I'm so thankful for R&S and Marco!
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October 2023 by Bernard Del Castillo
Humberto (I hope I spelled it right, apologies if it isn't) showed up to service the issue. He was thorough enough in his troubleshooting to find the wiring all done wrong causing the problem. He cleaned up the bad wiring and got the garage Gate to function properly. He's a friendly person and easy to talk to. He's a great asset to R&S, representing the company as a knowledgeable technician. TY Humberto!
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August 2023 by G O
Fast garage door service. Clear communication. Rob was extremely professional, courteous, respectful, arrived on time and answered all my questions while he was repairing my garage door. 100% Satisfied customer. Check these guys out!
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August 2023 by Sandy Lopez
I needed to have our garage door updated and R&S did an amazing job. Marco was professional and thorough! He definitely knows his stuff and it’s obvious he’s been in this industry for a while. Excellent service all around. Thank you!
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August 2023 by Lisa Herico
Marco is professional and courteous. He came to check my problem and thengive me an estimate. When I agreed for his quotation, he scheduled me for another date to repair the spring. But he obliged to do it asap when i asked him if he could do it today. Then he lubricated the spring, the door hinges and opener. I'm a satisfied customer.
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August 2023 by Kelley Fullerton-Bloom
R and S Erection of Richmond was a great business from start to finish. John came out to my home and was great at directing me to the website and choices for style and appropriate mechanisms, Jordan was prompt and cordial at fielding and negotiating my emails and calls and Robert did a precise and focused install. Each of them were particularly attentive and and just NICE in the performance of their jobs- I am loving my garage door! Thank you for great service and product!
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August 2023 by Tom Pehrson
Rob from R&S just completed athe replacement of our garage door. Great installation - on time, very competent, and a friendly manner. We have been completely satisfied with all three visits from R&S over the last 15 years.
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August 2023 by Patrick Burian
Rob set up my new garage door and it went smoothly. Everything bf went well and we couldn’t be more pleased with how it came out. Simple and easy. Would def recommend
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August 2023 by Kacie Whye
These guys are amazing. We had a garage door emergency at 9a on a Friday, called several emergency service providers in rapid succsssion and Jordan answered the phone at R&S. Not only was she incredibly professional, kind and compassionate as my first point of contact, but she was also efficiently working magic in the background as the Project Coordinator who dispatched the estimator immediately. Within 30 mins, Marco was at our garage door working on getting the door secured for the weekend, while also getting an estimate for replacement together that was affordable, exactly what we needed and able to be done Monday! There was no sales pitch or uncomfortable feeling of being taken advantage of while in a vulnerable situation, we felt cared for and knew that we were in capable, efficient hands with these guys. On Monday, 9a, Rob showed up to remove the old (super heavy) door, hardware, motor and then he seamlessly installed the new hardware, door and motor by himself! Not only were Marco and Rob so good with us, but our animals, too! They made us all feel comfortable and we are thrilled with our new, lightweight, virtually silent, secure garage door. We couldn't be happier! As property managers who have a business working with contractors, we will use these guys exclusively as our garage door solution from now on. Don't hesitate, call them, they are remarkable!
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July 2023 by Linda S
Rob was awesome in installing my garage door. A pro who called ahead time prior to arrival and answered all my questions. He helped troubleshoot and tested the door after installation to make sure everything worked smoothly. Top notch job! If you’re looking for residential or commercial door service, total recommend R&S.
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July 2023 by Audrey Nieman
Rob did an outstanding job installing our new garage door and new opener! He was friendly, courteous, professional and very helpful setting up the ability to check on our door through our phones. He also programmed our van to open the garage door and the key pad on the outside of the door. He was on time and cleaned up the garage when he was through. Thank you Rob for a job well done! Carol Brazil
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June 2023 by Rx_Dreadz
Juan C, Carlos J, Tito, David are great and quick workers they all worked on a roll up door that was recently broken into on our work site and it is more secure than the previous one. They were very friendly and performed a perfect job. I recommend them highly for anyone who needs work done on any gate or door system.
