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April 2024 by Robert Stout
Good staff, clean rooms, but noisy, with traffic and frequent trains. Entering the parking lot is a little weird as you go behind a gas station to get to the lot. Computer was down, but the staff was very competent and helpful.
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February 2024 by apple jackson
Really enjoyed my stay with the love of my life!
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February 2024 by Samantha B
Never returned deposit, when I called to resolve the issue, the front desk hung up on me when I asked for a supervisor. The hotel was subpar, and customer service was non-existent.
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February 2024 by Abiud Amaro Diaz
Make sure that your rooms don’t face the highway and you’ll be fine. This is pretty good for a no frills stay. Good place to crash.
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January 2024 by Kara Smith
Point Richmond is nice they have a quaint little town nestled in this area. It's very nice to walk around and see the old buildings, you also get to see the train come through and you also get to venture through the tunnels to the other side, where there's a nice park and ponds. Lots of shops and food.
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December 2023 by Bunnie Stevens
Security guard harassed me while i was waiting in the car for my friend to finish visiting her boyfriend. Dude totally creeped me out. Asking personal questions like where i live and to see my ID. He harasses my friend everytime shes there visiting. Make sure you put the slip from the front desk in your window or run the risk of getting your car towed. That security guard is very bored and definitely has this creepy predator vibe.
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December 2023 by Ramón “Instagram” Francho
The truth is that the Hotel is great, I don't know how it has a 3.7 score. We arrived late, the girl took good care of us, we didn't have water, she brought us free water to the room, she helped us place an order that we didn't have, with the language of food, the rooms are super clean, the bathroom is spacious. The bed was comfortable, the heating worked perfectly, and the truth is, the room was one of the most comfortable we have had on the entire trip.
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December 2023 by Carl Phillips
It was a very nice quit and comfortable very relaxing for my 5day stayRooms: Clean comfortable Quit
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December 2023 by Liliana C.
Stay away!! I called to inquire about a room at the Richmond property. I communicated to the individual I spoke to that I wasn't sure I was going to be able to make it but wanted to know if there was a room with two beds available just in case. He told me there was and he suggested for me to leave my information so that he could make a note and the check in would go smoothly upon my arrival. I given a reservation number because it wasn't a reservation. I provided him with my information and also asked if I was going to be charged if I couldn't make it and he said no because it wasn't a reservation. I called when my flight got delayed and there was no answer. I was charged! When I noticed the charge I called right away and I was told that I was charged for a "no show." I was never told I would be charged and I didn't stay there. If I would have known I wouldn't have provided my information and this is why I asked in the first place. I attempted to communicate with Jeannine Petrow, property manager, but she has not helpful she didn't address my concern and didn't even reply to my second email. All she told me is that the clerk denied saying I wouldn't be charged. Very unprofessional. I also reached out to corporate and they weren't helpful at all. They claim the location is the one that handles the billing side of the reservation and that they will have to stand by their response. What's the point of having customer relations? I am now dealing with my bank about this. I wish I would have read others reviews because it's clear that I'm not the first one who gets charged without authorization. DO NOT STAY HERE!
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December 2023 by BANCHI Contreras
My experience definitely in the rooms is satisfactory but the person when we handed over the key is a person who should not be in that position. It was 10:00am 11/20/23...we went for the reason that the breakfast had a problem, the kitchenette did not I wanted to cook breakfast is from 6 to 9 and it was only 8:15 but the defender came out with the receptionist and we ended up arguing. He is a person that I have no words to describe. I am waiting for your response from the manager....your hotel is super good. staff noooooooo...the breakfast is free for free hahahahaha who gives you something, for free everything is included icnorante we are not....Nearby activities: GoodSafety: BrilliantFood & drinks: Well just the service
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November 2023 by Scott Griffin
"Stayed at Sure Stay Plus by Best Western - where the rooms have upgraded from motel to motel-chic. The swimming pool is like a surprise party, where you dive in and end up in your own room. Bonus: free parking, because your car deserves a break too. Watch out for the cigarette butt obstacle course on the way to your cozy landing. On the bright side, this is $100 hotel…. there are fantastic restaurants just .3 miles away – so you can escape the motel maze for a gourmet adventure. ?? #MotelChic #CigaretteButtHopscotch"You would think the complementary breakfast would be another bonus but unfortunately it is ridiculous as I stumbled into a breakfast edition of Animal House. The food was playing hide and seek on the counter, the trash cans were on strike, and the sticker on the table begged for a tip. My tip? Clean up, serve appealing food, throw in a friendly smile, and you might just get a five-star review from humans instead of critters. ?? #BreakfastBungle #AnimalHouseBuffet"
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November 2023 by Krisztina S
Rooms are clean and well equipped, but keep in mind it's quite a noisy area, right by the main road. People can also talk loudly outside even later in the evening.Breakfast is decent.
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November 2023 by Jack Corbeill
Good rooms and friendly staff, besides the room I had the toilet would fill every 4 mins and the a/c in the room didn't
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November 2023 by Patty Pacheco
I"Patty Pacheco n my hubby r staying for couple of days bcz,of his job ?Love this hotel room was very nice and clean plus the people who work there ,r very nice ?They have free breakfast and all the services u needI ask people to come n try this hotel, they treat u like ur own family ??⭐⭐⭐⭐⭐?Rooms: #246 super clean and beautiful ?⭐?Nearby activities: TelephoneBreakfast ? 6 am to 9amFitness centerOutdoor poolIce machineLaundry Vin machine snacks ??Safety: Very safety ?Walkability: ?????Food & drinks: ⭐⭐⭐⭐⭐?
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November 2023 by Judy Flattery
The rooms were nicely furnished, nice decor & style. The lights flickered and the bathroom circuit breaker tripped for some reason (the front desk reset it) and the toilet tank valve wouldn't close so we had to keep turning the water to the toilet on and off by the gate valve under the toilet. So... pretty rooms, great location, issues with plumbing & electrical.
