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December 2023 by Leah Bunday
I can not say how much I have benefited from banking with Travis Credit Union. My credit has jumped over 80 points since working with Indira. She has been such a gem and supporter in my financial growth. I feel like she really cares.
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September 2022 by Teddy Bear Orchestra
I was in bank hell. Ally bank was awful and I needed a new bank. Found local Travis credit union and had an issue due to my own mistake with online sign up. So customer service was wonderful on the phone and I had to visit the Richmond branch to fix the issue. The person in customer service was incredibly helpful and flexible along with the manager when I explained my situation trying to resolve my issue. I am so pleased with how I was treated. The app is backwards compatible with my old phone, and I can’t say more about this credit union so far. Only hitch I heard of is getting purchases declined via the visa feature if you do unusual purchases to stop fraud. Was told to let them know if you plan on using the card out of state or for big purchases so this doesn’t happen. Supposedly soon you can verify this in the app but not yet. So far so good. Thx Richmond branch of Travis!!
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September 2022 by Tboo
I was in bank hell. Ally bank was awful and I needed a new bank. Found local Travis credit union and had an issue due to my own mistake with online sign up. So customer service was wonderful on the phone and I had to visit the Richmond branch to fix the issue. The person in customer service was incredibly helpful and flexible along with the manager when I explained my situation trying to resolve my issue. I am so pleased with how I was treated. The app is backwards compatible with my old phone, and I can’t say more about this credit union so far. Only hitch I heard of is getting purchases declined via the visa feature if you do unusual purchases to stop fraud. Was told to let them know if you plan on using the card out of state or for big purchases so this doesn’t happen. Supposedly soon you can verify this in the app but not yet. So far so good. Thx Richmond branch of Travis!!
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August 2022 by Jim K.
I went to the credit union at the time of the economic crisis, tired of big banks. After years of being a member since then I have been very disappointed by Travis, especially the branch that I frequent, the hilltop Richmond branch. For the longest time even the physical facility was problematic, the door to the ATM vestibule and the card swipe did not work and the ATM were always down for one thing or another; it was almost a year before they fixed the entrance and upgraded the ATM, I have found the phone customer support sorely lacking, they often say they are making some requested change to my information, and never follow through.Even when I updated my phone number myself, the system retained my old number, and when they froze my account for two small Walmart purchases, an entity that I buy from online regularly, I was unaware because they were sending notifications to my old phone, so instead of emailing me, they just shut everything down, leaving me to scurry around worridly on a Saturday night after having my card declined. I hate to say it but I am ready to return to the Bof A, I am just sick of thier unprofessionalism.
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July 2022 by Neiatupua
Great service here. Bank tellers and overall staff is super quick and efficient.
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June 2022 by Nina Dycus
I just want to personally thank Marc at this location. TCU is not known for exceptional customer service by any means, but Marc shows he cares about his work ethic & values his client. I think they should promote him to a position in which he leads other staff to this high standard through example. The corporation should recognize people like this & make sure they reward this kind of behaviour because most employees do not care. Thank you, Marc. Keep on shining..
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June 2022 by Daniela Veneros
Never answer the phone, even their customer service line is always busy. I've been put on hold for over an hour every time I call. The banker Darian was somewhat helpful at first or so I thought, she was set to call me back to verify if my late fee would be waived. Never did. The fee was charged. I've called her direct line and sent her several emails. Never heard back. She nevee gave me copies of the request she submitted to have the fee waived. Did not offer me copies of my statements. She also informed me that I have a savings account with them that I NEVER authorized. Never gave me info on that either. Dont even know anything about the account other than it was open illegally. I have my car loan with Travis that I got thru the dealership directly and they never said anything about opening a savings account. It's ILLEGAL to open accounts without customer authorization. Didn't you guys learn from the legal battles wells fargo went thru for this?? I have never received any information, no statements or anything in regards to my loan. The banker even admitted that there was no form of delivery method marked on my account so nothing was sent out. Yet i was still charged a late fee for a payment i never was told the due date because a statement was never sent. I have also tried several times to create an account online but get rejected every time due to being "unable to verify my information". I will definitely be refinancing with another bank. The worst bank I've ever dealt with. I was in banking for 7 years and I never treated a customer this way. Nor opened any accounts without their knowledge.
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June 2022 by Ashley N.
I wanted to close out my account with them since I do have an alternative bank account. I went in and kindly asked the employee that I would like to close my account and the first thing she said in a very rudely manner was "why?" I responded that I have a different account and she said "a more accessible one huh?" I'm sorry if I was working for a company, even if I didn't care about, I'd still put effort into providing customers great service. Additionally, she was having trouble counting money and even gave me the wrong change! You'd think working at a bank, you'd have some knowledge in basic math... I asked for a statement to verify previous transactions are correct and she signed as if it was extra work for her to do. I'm really glad I closed my account. I definitely will tell others not to bank with TCU. Truly disappointed in my experience today with the employee.
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May 2022 by Felicia C.
hilltop mall travis credit union is grest, the line might be long at times but once you get to the window you get that personal attention.. been a customer for about 8 years k ow.. this is my home bank
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February 2022 by Steve Garner
Clean, safe indoor ATMs usually very little wait.
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January 2022 by Yvette P.
This location has great staff who care about their members! I went in multiple times to request wire transfers that were very urgent for me. The branch manager Jerrold Mina provided outstanding customer service and ensured that I received services all needed. He was also very cooperative when I asked for his support via email to confirm a transfer. I am very grateful to be a member of this branch and know that there are very passionate and dedicated people who care about members. Thank you Jerrold, Indira, and another bank teller but forgot get her name. :)
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December 2021 by Ezmi A.
I use to work at the bank. It was a disappointment to make my first appointment (came early to my appointment) to be told I would have to wait like the rest of the walk in due to the staff not being able to figure out who was my appointment with. (Made it over the phone, had a confirmation number and everything. Even the system knew my name and information when I typed my appointment confirmation number) yet I was turned away. As a new client, I was shocked. However the second time going during the week was much better, it seems like the weekend is just not the time to go.
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October 2021 by Adam Suval
Travis credit union is a fraud. Every 6 months like clock work, they charge me an overdraft fee, even though I have money in there. I have a business account so I watch it very carefully. They are quick to cash the checks you write when you have money pending but take forever when you have the funds. I would recommend opening an account at BofA rather than here. They have more locations.I would also like to add that everytime I walk into the bank and bring this overdraft problem to their attention. They tell me casually just call it in, like it happens all the time. You know what happens if I don't call it in, THEY STEAL YOUR MONEY!P.S. if you notice in their response to my review, they don't deny it
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October 2021 by Pablo M.
My name is a pseudonym, in order to not suffer any wrath from Travis Credit Union. It is amazing if Barry Nelson, CEO of Travis Credit even reads these reviews. The level of incompetence at TCU is appalling. It's understood that even the idiots need employment, but is TCU an employer for mentally incompetent individuals? Hope not. $15 to pay my car loan over the phone. Added insurance even though they were supplied the car insurance info. 1995 website for customer interaction. Its frightening to ask for a payoff. How much did Travis receive from the feds for PPP? I'd like to know. Hopefully, they stop recruiting at Incompetence R US and find quality employees.
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October 2021 by Christina Carey
Parking sucks
