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February 2023 by Chelsea Johnson
If I could give zero stars I would. They sold us cheap, counterfeit quartz. Our counter is all stained and porous. We wanted quartz since this is a rental but I have family staying in the property now. There is staining from water! Owner would do nothing. We purchased quartz from them 5 years and did not have this problem. They refused to remedy the situation. Owner came out and attempted to “clean” the counter. Quartz should not stain and should need cleaning soon after installation. He offered no remedy or refund or replacement. Avoid them and pay a little more for real quartz.
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February 2023 by Meg F.
Simon is the best. He is patient and kind, taking care of people who walk in personally and he truly wants to understand and deliver. Maria at the front desk is organized and well-informed. This is the best kind of family business. I'm so glad I shopped around so I could find them. Also- the countertops are gorgeous Btw :)
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December 2022 by Marcelo V.
I'm a general contractor, licensed and fully insured, I've doing business with United Granite for the past 10 years. Quality is good, you are limited to sizes but then again price is a third of other places. All plywood box cabinets unlike MDF in many others. Choices may be limited but then again I'm looking for quality and functionality. Maria is the one behind the counter, she knows her shit. Simon is the owner, he thinks outside the box and will venture outside the mold. They are my cabinet and counters go place. I highly recommend their products and service. Special mention to Annie.
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July 2022 by Judy P.
I've bought two pieces of granite for cabinets (different times) and each time they do a superb job. I am absolutely impressed at the reasonable prices they offer not only for their granite slabs but also for cutting and polishing (fabricating). Their turnaround time was also reasonable. I waited about 3 days for it to be completed. I have driven around the Bay Area and had no luck in finding many stores that fabricate. Even on Facebook marketplace, the independent person was charging more for fabrication than United Granite. They also carry remnant pieces as well for a low price if you're looking for a slab for small projects.
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June 2021 by Troy S
The sales lady told me to take my $2k custom island order... to ikea. We didn’t even want anything fancy. You can find better.
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June 2021 by Carl Renard
service was great. purchased 2 pre fab and a sink. in and out in 20 mins.
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February 2021 by Jim Belford
I have installed over 20 kitchens using United Granite & Cabinets. The quality of the cabinets and the mechanism are superior. Some of the kitchens are now close to 20 years old with no problems.
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February 2021 by Patty L.
I didn't get the young ladies name at the front . Went to get granite cut , doing home projects and it's nice to go somewhere that people are nice and explain things to you without making you feel d**** She was very nice, will definitely come back .
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December 2020 by James G.
We got a tip from a local realtor to use United Cabinet and Granite for a kitchen remodel. After checking out Home Depot, Ikea, and another location cabinet dealer we were impressed by the quality of the cabinets and the price. They have a decent selection of countertops as well. Maria and Annie were very patient with multiple estimates as we changed our mind about some details, and Simon personally came to our place twice to measure. They install team was efficient and did a great job. We were very pleased with how it came out, and we saved a lot of money relative to what we would have paid elsewhere for similar or worse quality cabinets.
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November 2019 by Christine C.
They just finished the install of my granite. One of my original pieces had been broken and I ran to United Granite to selelct new pieces. Originally I wanted a 10 foot piece, a 9 foot piece, and the 3 ft x 36 inch peninsula. Since I selected granite that came in 10 foot slabs, they didn't charge me for the second 10 foot they needed to do the 9 foot side. I had those extra inches and rapidly filled it with a bigger cabinet. No extra charge. The installers came today and did a fantastic and perfect install. They notched around a decorative trim, did a perfect mitre, and the fit the pieces wonderfully. I couldn't be happier. Maria in the office was a great help. Simon helped me select my first choices and knew a lot about how to match granite After the breakage, Martine and Maria helped me select my second set of stone. I call it a happy accident that the first selection was broken. The stone I ended up with is so beautiful!
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September 2019 by Jaime B.
These guys work hard and are helpful in the design and selection. Their prices are very reasonable. I would definitely recommend this place to anyone.
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April 2019 by Jaimie Reyes
****the worst customer service***** LONG REVIEW, but worth the read *****
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June 2018 by J D.
I would not recommend buying anything from United Granite and Cabinets. The customer service is the worst I have ever encountered in any business. Awful Annie is the rudest, most inconsiderate person I have ever met. I bought over $1200 of quarts kitchen counter tops and a pre-cut vanity top. The pre-cut vanity top was stored partially covered in plastic, dirty, and taped up. My professional installer picked up the pieces and they were loaded on his truck by the staff at United Cabinet. There was no mention from the workers to uncover the counter top, clean the dirt, stains and tape and inspect it before loading it. I have pictures to show the condition that the pieces are stored, and the dirty half wrapped plastic and tape which makes it hard to see the condition of the piece until it is taken out cleaned up and examined. None of which I thought was necessary because the sales person and worker loading it did not mention that we had to check it before buying. The kitchen counter tops turned out nice and were cut and fitted perfectly the subcontractor working on the installation. The next day when he went to install the vanity, after taking off the plastic, cleaning off the stains, dirt and tape it was apparent that a dirty deep scratch had gone unnoticed by the worker who loaded the piece. We promptly took it back and asked to exchange it for another one that they had in stock. Unfortunately, Awful Annie very unpleasant and rudely started her ranting and raving accused us of trying to give back an item that we must have damaged because as she insisted, all their merchandise is perfect, and it is up to the customer to fully inspect it first. My installer explained how the scratch was unnoticed until he was able to clean the surface. It is pretty obvious the old dirty scratch was there when purchased, but the owners won't take ownership of their products and want to blame their clients and take their money any way they can. Terrible customer service. I should have known when I first encountered Awful Annie several months before when I asked her about the standard sizes and pricing of their cabinet line, so I could design the kitchen layout. She was so rude and condescending, saying in broken English "You have contractor tell you" What? I didn't even want to talk to her after that. Luckily, she stormed out to bother some other customer and Maria the only one there that seems to care about their customers was able to give me a list of the sizes of their cabinets and counters and approximate costs. If you do buy anything from this place, make sure you very carefully examine the condition of each piece and I recommend avoiding Annie like the plague. My contractor, after this experience, recommends not going here also. He would suggest: Art Tile in Richmond, Natural Stone in Berkeley, Dall Tile in San Leandro and maybe Granite expo.
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May 2018 by Varn L.
Maria and Annie were very helpful and patient. They did an awesome job with the demo and install. I would definitely use them again. I had bianco white quartz countertops put in.
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November 2017 by Dallas B.
These guys are surprisingly good. Very efficient, conscientious and friendly. They absolutely went above and beyond. Not only did they do a great job with the bathroom we hired them for, but they helped us fix a nagging problem an earlier installer had left for us in the kitchen.
