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June 2024 by Success D.O.
Had a really great encounter with staff there. The wait wasn't too long. The service was welcoming and I left feeling like I was valued as a person.
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June 2024 by Elle Nicole
I hate Xfinity service, but they were very efficient in the office. I moved to ATT for internet because they don't tack on bogus charges.
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May 2024 by David Dickens
Great customer service
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April 2024 by Wende Shurtleff
Nightmare all around service just to end up paying more. Diamond customer no doubt.
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April 2024 by Steve Fujisaka
Visited the Hilltop location on a weekday morning. We were expecting some problems after having difficulties using the Xfinity website. However, we were pleasantly surprised!
Customer service was excellent! The associates were friendly and helpful, with no waiting. We were able to exchange our equipment without hassle. (The secondary TV box and remote needed to be upgraded.)
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April 2024 by Alona Navarrete
The store was busier than I've ever seen it today, even with it raining out. But Sherman was expediently helpful in welcoming customers as they walked in the door, getting them checked in, and generally helping with troubleshooting as needed. He was especially quick & helpful with my equipment return.
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March 2024 by Alona N.
The store was busier than I've ever seen it today, even with it raining out. But Sherman was expediently helpful in welcoming customers as they walked in the door, getting them checked in, and generally helping with troubleshooting as needed. He was especially quick & helpful with my equipment return.
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March 2024 by Kay M.
What a sorry excuse for a retail store. The people who work here are sadists who enjoy making people wait. I mean, a 30-minute wait just to return a modem?! Ridiculous! They say you can make an appointment, but the phone tree is also outrageously convoluted and time-consuming.
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February 2024 by Leo S.
Horrible wait times every time I have been there. Employee's taking their sweet time chit chatting with other employees and waiting customers. Avoid at all cost. I don't know if other locations are like this but this place is unbearable.
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February 2024 by M D
Your best bet is to make an appointment.We didn't and waited an hour for a faulty equipment exchange. Once we were seen, the exchange went quickly without issues. Too few employees seems to be the problem. I don't know if they don't have them or just failed to call them in (no consideration for it being the first of the month).Next time, absolutely get an appointment.
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February 2024 by Anne B.
Don't believe them when they say 20 minute wait. We had a broken router. All we needed was to switch it out! That should be less than 5 minutes. 45 minutes later we are still waiting.
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January 2024 by Bernard Asuelo
Made an appointment for 01.22.24 to pick up replacement X1 box, arrived, was checked in by Sherman. Assisted by Patty. Out in 20 minutes. Could not ask for more.
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January 2024 by Jaz Domo
If I could give 0 stars I sure would
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January 2024 by Stephanie E Jones-Rogers
I'm not completely sure why the reviews are so bad for this location. They made me very apprehensive about my visit. But my concern was unwarranted. I've never been to an Xfinity store before today. I scheduled an appointment to return unneeded equipment and to have my account adjusted to reflect the equipment return. I was in and out of this location in 10 minutes flat. I walked in and was immediately greeted by someone who said someone would be right with me. And within 2 minutes someone asked me my name and entered me into some system. Less than 5 minutes later I was being helped by a representative at one of the kiosks. I told her what I was there for and she immediately went to work. She talked me through each step and then gave me a receipt confirming that she processed my equipment return and adjusted my account accordingly. Professional. Kind. Efficient. What more can you ask for? Well done folks.
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January 2024 by A S.
This review is for the excellent service provided by reps Patty and Kristen. Getting a new phone, switching data over can be long and arduous. Patty helped me save money by reminding me I had insurance, and Kristen with the transfer over of data. The entire time both were so kind, gracious and a pleasure to chat with and I saw them be equally so to others coming in. Customer service is difficult work. Thanks for doing your job so graciously and well.
