Jim Charlon Ford, Inc. is a highly regarded automotive service provider, known for its exceptional customer service and expertise. According to customer reviews, the service department, led by the knowledgeable and professional Service Manager Matt, consistently delivers excellent service. Customers praise the service team's courteous and prompt handling of issues, from a transmission oil leak to a chronic problem. The service advisors are commended for their detailed explanations, ensuring customers understand the status of their vehicles. However, some customers note that the repairs can be expensive. Despite the distance, many customers express their willingness to bring their vehicles to Jim Charlon Ford for service, citing the high-quality work and the welcoming and inviting atmosphere fostered by the team, particularly Matt. Overall, the business is highly recommended for its exceptional service and customer-centric approach.
Always friendly and knowledgeable. Vehicle is taken care of in their possession.
September 2025
Overall they do good service, but the last two times they do not check or refill the fluids. I am two hours away from this dealer and would appreciate an Excellent service, maybe next time.
July 2025
Good service and service advisers explain everything that's going on with your vehicle in detail, but repairs are expensive.
