Navy Federal Credit Union is praised for great day-to-day banking with professional, friendly, and efficient staff. Customers highlight wonderful customer service and consumer protection, especially for resolving issues quickly. The co-op network for deposits and withdrawals with other credit unions is noted as very convenient. However, experiences with their mortgage service are negative, described as unhelpful and unwilling to engage, leading some to use other companies. While auto loan or credit limit requests may be denied, this is seen as standard business practice.
Great service. Just called to report a lost card and the attendant closed out the card and offered to issue a new card with a different number. All this and on a federal holiday too.
March 2025
Incredibly professional, friendly, helpful staff. Always clean. Never been disappointed.
October 2024
Great staff, amazing service. Perfect mobile app! You can bank on it being a good experience
