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November 2023 by Lorena Smith
Such a great experience here ! After 3 failed attempts at buying used trucks we were able to get a new truck here ! We were skeptical at first since other attempts failed. Everything went so great! Jesse was a great help kept us updated and explain everything the guy we signed the contract with was great as well very helpful I cannot remember his name sadly I wish I could give him credit! Best dealership ever had my 5 kids with me and they didn’t mind bought us some water made us feel comfortable!! I will definitely recommend and I will be buying again from them !! Nothing but positive vibes ?
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November 2023 by CyberPotato
I bought a 2023 Toyota Corolla from this dealership and I would like to warn anyone who buys from here make sure you ask for all information the finance guy Bruce like to make decisions for you without asking. I was ready to purchase everything I could for my vehicle and when I found out I didn’t I called them back Bruce said on the phone that he didn’t offer the things he didn’t feel like i needed and now they are not allowing me the option to make the decisions so I would steer clear
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October 2023 by Trisha Miller
I absolutely love my Toyota Venza and I do all of my vehicle maintenance here! ?
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September 2023 by Leslie V.
I got a vehicle from here don't get me wrong I'm glad they were willing to help me and get a car with no credit but 5 almost 6 months went in for a diagnostic because my brakes weren't working properly turns out my master cylinder was failing and about $2,300 to fix yes, I did not get the warranty but definitely did not feel like I caused it then I proceeded to take it to 2 mechanics and both let me know it was in fact not my master cylinder but my ABS which I'm still looking about a little over 1k I just think it's crazy that I was about to pay for something completely different to what the problem was let alone I was not expecting to have to pay more money to fix the car as I'm still paying
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July 2023 by Kyle Benson
They did not honor my oil change I was guaranteed when I bought the car. Or the extended warranty.
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July 2023 by JBartends C.
Thank you to the team at Toyota Ridgecrest I have been looking around to purchase a Toyota. Sienna and I called pretty much every single dealer of Northern California and it was very difficult to get a straight answer or figure out the pricing and also the dealer adjustment was very affordable. here they were on the lower end compared to other places that were charging double and also on top of that, including a bunch of mandatory accessories that I didn't really want or need.Jesse picked up the phone call and was very helpful from the start, providing a straightforward pricing and also giving us a inventory list of vans that are on the way to the dealership and if I would like to reserve when he let me know do it right away which I did I put down a deposit which was really easy we did it over the phone. A simple credit app was all that was needed to get the van reservedOverall, I recommend this dealer if you are looking for a honest pricing and no pressure on sales or a lot of tactics to sell you a vehicle Everyone I dealt with, was very honest and open about what is needed and how it works and very accommodating on all of our request.
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June 2023 by Curtis A.
just purchased the rare to find 2023 xle pruis . looked for a while.. jesse, returned my text about my search for the car i was looking for, and said they had one coming in....he did a great job getting me all the info on the prius, exactly what i was looking for. jesse did a great job keeping me in the loop all the way thru the delivery and the sale. had a great orientation from him on the all aspects of the car while i was there, and then walked along with bruce in finance to complete my sale. they all did a great job for me ...can't say enough!! recommend them highly for your next car purchase experience. thanks again guys!!!curtis a.
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June 2023 by tina b.
Big shout out to Anthony in the parts dept. Super helpful, fast and efficient! Toyota had the parts I needed at very reasonable prices.
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May 2023 by Deena Siddle
Jesse is a wonderful sales man, friendly, helpful and never pushy. Bruce made the paperwork and piece of cake. This is the 6th car my friend has purchased from Toyota of Ridgecrest.
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May 2023 by CK Zhang
I bought a 2023 Sienna here, Thanks to Jesus!!! He is honest and professional. It is hard to find a fair price for Sienna on the current market, Ridgecrest sold me a fair and reasonable price, good sale man and dealer service.
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May 2023 by Brian McMillen
Got an oil change and tire rotation with a swap sheet coupon discount. These folks always do a pro job and treat you right. Thanks Bobbie and Dory and crew.
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April 2023 by Christine J.
We worked with Elias of Toyota of Ridgecrest recently. He was very courteous, transparent, straightforward, and very easy to work with from the beginning to the end of the whole sales transaction. It was an actual pleasure working with him, which was a pleasant surprise! We were dealing with other salespeople at the time from other dealerships, and it was very stressful and frustrating! Elias stood out because of his integrity! That's why we wanted to purchase our vehicle from his dealership, even though they were much further away from us than other dealerships. I hope Elias and his brother Jesus (who helped him with the delivery of our vehicle) get recognized for their hard work!
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April 2023 by S K.
The service department has seriously gone downhill in the last year. The woman running it (Dorey) treats the customers and the employees like dirt. The customer is always wrong. She is rude and offensive. It takes forever to get in to get service, then they have to reschedule because the mechanics have quit. When someone is looking, Dorey is pleasant and sweet, the second you look away, even if you are in the same room, she turns nasty. She scolds the employees in front of customers. On top of that for our last repair, the problem was something known to fail in the vehicle at a certain mileage. 25K miles after that point, and multiple visits in the mean time, we brought it in with problems and they THEN found it. Wanted a full 800 dollars more for the repair than another shop in town. And then they said, oh, there are extra parts that need to be replaced. We asked the other shop, those were included in the price there. To top it off, they aren't fully checking the vehicle on routine service. Found that out when we had a flat in the middle of nowhere and the spare was flat.We've purchased multiple vehicles there. No more.
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January 2023 by Aaron Podell
Great to deal with, very nice staff and Great selection. My daughter got her first car there and we could not be happier with the price and service. Thank You
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November 2022 by Roger J.
This dealership is a disappointment. I have been to several Toyota dealerships and Toyota of Ridgecrest is by far not the way Toyota treats their customers. The general manager Peter June and his shady used car lot tactics are way beneath Toyota's customer service. Bruce Shaver in finance is very incompetent in the paperwork it is ridiculous. We waited a long time to get a new RAV 4 prime so we put up with the horrible process of purchasing from them. When we left the dealership the car was not charged. There was no review of the options installed and how to's with the electronics. Am I happy with my RAV4 Prime? Yes. The experience with Ridgecrest will always be a shadow as long as I own this car.