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December 2023 by Leticia Velasco
I don’t have the patience to be waiting around to process a rental on links and sending in pictures. I think that should all be set up by the individual helping you rent the U-Haul. It would make the process a little quicker and it’s a little easier for me. Otherwise, the person was professional and was able to help me get the rental I needed.
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August 2023 by Steven Alther
Had no problems. Got my vehicle, brought it back and turned it in.
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April 2023 by Nancy Lee
I would have given more stars had she told me she hit my car trying to put the trailer on. Accidents happen but instead of letting my son in law help her she got upset . He watched the whole thing and then showed me once we left cuz he knew I'd be mad that she never said anything.
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February 2023 by Brandon Allman
It took the stoned lady 30mins to tell us there wasn't any rentals available.
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September 2022 by Brittany Butte
Everyone is so nice and helpful in this location. They helped us with our auto transport connecting to the truck and even gave us some ice cold water! We came right as they were closing and no one rushed us. These guys were my best uhaul experience.
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December 2021 by John H.
Car had been smoked in Transmission was not shifting correctly Mentioned both issues with the attendant and she ignored it Just shrugged it off Also had major attitude when we did the initial walk around and I was pointing out all the damage. Apparently the car had been in an accident. The front end clip and hood had damage and she was not going to mark it. I did on the paperwork and she was not happy I would not rent from them Go to Enterprise
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October 2021 by K. W.
Brandon, the field manager, from U-Haul saved the day. We reserved car trailer a month ago from U-Haul in another city, within two days our reservation was changed to 2 other locations. Brandon came in on his day off and got our rental completed!
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December 2020 by Stephanie R.
WORST CAR RENTAL PLACE IVE EVER DEALT WITH! Rented a car November 20 at 11am. I wanted to return the 21st but was told it was only 24 rental and if I didn't return the car by 11am that I would be charged extra. So without question I payed for an extra day. When doing the walk around there were scratches all over the car, around the trunk area and on the bottom of the car on the passenger side. I specifically asked that they be noted and was told that they were. I returned the car the next day at 1:55 pm right before closing and the employee working did not get up to come outside and look at the car. I was told my deposit would be put back on my credit card and it never was. I have been calling and spoken with people but everyone gives me the runaround. I was given someone's cell phone number and have texted multiple times and no one has gotten back to me and I still don't have my deposit! This place is a joke! I'm out $250 right before the holidays for damage that was already on the car when I rented it and that I specifically asked be written down! DONT RENT FROM HERE!!
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September 2020 by Suzanna G.
So helpful and friendly! Great rates! Been renting from them for years and never have issues.
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February 2020 by Arthur McCrae
Fast friendly service! Was in and out without any issues. Great people great job
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December 2019 by Jennifer W.
UPDATE- Met with United Rent A Car yesterday and they made thing's right. The owner was very nice and he did his best to fix the problem.
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September 2019 by Maddie
So this is one part incompetency of the uhaul site/support and one part the actual office. We ordered a van for Saturday and confirmed over the phone it was supposed to be Saturday. We get there and they tell us it was confirmed for Sunday. When we went to pick up the van on Sunday it took well over an hour for the system to function, shortening the amount of time we had the van since we had it set to return at 5.
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September 2019 by Jessica S.
The amount of hoops I'm having to jump though to get a refund on my UHaul rental is down right ridiculous. Drove it probably 5 miles total before I Couldn't stand the smell anymore. ABSOLUTELY DISGUSTING strong cat urine smell. Was told by customer service to go ahead and return it and I'd be refunded (I didn't have a pen on me to write down her name but made the representative promise she was putting detailed notes on my account.) Well the refund just hit my account and it's $70 short. Called again and was told that there was a lack of communication between customer service and the location because I didn't call to follow up (and also there wasn't much they could do because I didn't have the name of the person who said I would get a full refund). I'm sorry. I didn't know I needed to call and b**ch to your employees in order for things to actually get taken care of. I tried being understanding but I guess that just means they get to cheat me. Well here I am complaining so maybe they'll actually do something now. According to customer service I need to wait three business days for the manager here to get back to me. Will update again based on what happens!
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January 2019 by Lawrence J.
They seem very polite but they they have employees that aren't sure what they're doing. I had to pay a 300 dollar deposit when I rented a car. Got the car on a half a tank. Returned it with more than a half of a tank and they charge my account 75 dollars. When I called they said it was a gas fee. I asked to speak with a manager and they weren't around. Left my name and number never got a call back. I tried calling 4 times and still never spoke with a manager. Nor did I get a call back. People around town told me not to rent from here but I thought I would give them a chance anyway... DO NOT RENT FROM HERE IF YOU DO NOT WANT AN OVER CHARGE ON YOUR BANK ACCOUNT.!
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November 2018 by Chris Nicholson
They rent out to 21 year old's with no insurance. BEWARE. Their vehicles are NOT covered for liability damage, and they stated on phone. Remember these pix. They state no liability in a vehicle registered to operate in California. So, now I have to CHASE DOWN a payment from an UNINSURED driver, and pay the damage to my PARKED truck and MY UNINSURED MOTORIST deductible? I am screaming BS here, all day long.
