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November 2024 by Stephen Wicklund
Can it go any lower?
Communication = 0
Doing what they say they will do = 0
Up charge you with change orders = 10
I’ve literally had to share screenshots with other employees of RamJack just so they know what is going on. I still don’t know who is actually in charge of my project. 3 different people act like they are.
I seriously can go on and on. It all started with a toilet drop off with no notice from RamJack and I had to figure out what was going on.
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August 2024 by Craig D.
Working with Ram Jack so far has really been great. So far it has been super professional, light years beyond my recent experience with Pinnacle Home Services whom damaged my home, were unprofessional and basically scammed me. Shout out to Manuel, for the great communication. Really great professional customer service. Excellent!
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August 2024 by Deborah Sammons
I had the worst experience with this company! I give them one star if I had it to do over I would not pick NorCal Ram Jack! Bad experience started from day one to finish too many lies. Too many things were wrong to list but the most important one is the foremen reported back to the office that they replaced 7 post out of 16 under my house when in fact they replaced none. The crew also left a mess on the street and the sidewalk not just my house but the next door neighbors house. The cement replaced was bad and is already crumbling after three days. I really hope they don't do this to someone else going forward.
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April 2024 by Manna S.
I worked with BK's team. It was true pleasure to work with him. He is knowledgable and super helpful. Would highly recommend him and his team for an foundational and structural work
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April 2024 by Dustin DeCoursey
When faced with the daunting task of addressing the cracks appearing on our walls, we embarked on the journey of obtaining bids, anticipating a challenging process. Ultimately, we chose to entrust our project to Adam at NorCal RamJack, and it turned out to be an excellent decision.From the outset, Adam demonstrated exceptional professionalism, thoroughly explaining what was necessary and outlining the project details. Upon commencing work, we had the pleasure of meeting Bk and his team, including Justin and James. Their expertise and dedication were evident from the start, as they patiently addressed our queries and provided invaluable insights.Throughout the project, the team at NorCal RamJack consistently exceeded our expectations, going above and beyond to ensure a successful outcome. Now that our project is complete, we are delighted with the results and wholeheartedly recommend their services to anyone in need.Thank you to Adam, Bk, Justin, James, and the entire NorCal RamJack team for their outstanding workmanship and commitment to excellence.
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March 2024 by Rob Keller
We were experiencing some noise in our floor after an addition and a remodel. Our builder sent out Norcal Ramjack to inspect the issue. Hector quickly identified the issues and then went to work. The work area is very small but he got in there like it was his office. He was diligent and prepared for the job and did great work. Super cool guy. If I have any foundation issues in the future I know I can call Ramjack to fix it.Thanks BK and Hector.
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March 2024 by Diana Glazer
I could not be more pleased with the professionalism and the experience in which The entire crew at Ram-Jack gave to My sinking 16 foot bridge over my pond. BK showed complete knowledge of what had to be done and I felt confident from the start, that I was in good hands. Danny and his crew came out and basically performed a dance to get the equipment back in my yard. The crew knew exactly what to do. And, When the pilings were finished they put it completely back together. I could not be happier, knowing that I will not have another issue with my Bridge. Thank you to your company for your expertise and knowledge. I would recommend you to anyone facing foundation issues.
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February 2024 by Ryan Gee
James and his crew have done an exceptional job. They stuck by their timelines and really made the process easy
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February 2024 by Andrew Canfield
NorCal Ram-Jack saved our bacon on our new home in Chico, CA. The addition (ADU) on the back of our garage had sunk up to 7 inches and the building had a severe slope to it. It looked like a mini- tower of Pisa. The boys from Ram Jack made quick work of it by digging holes at precise locations around the foundation and using hydraulic jacks to push piers down to stable bedrock. They successfully lifted the unit the full 7" to level again and attached the bracket supports to the piers. There was a slight change order due to a cracking/unstable foundation, but despite the challenges, they succeeded. I couldn't be happier with the service and the dedication of the crew. And on top of all that, they offer a lifetime warranty for the stability of the repair. I would definitely use them again if needed in the future.
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December 2023 by Ashley Campbell
I normally do not post reviews, but after my interactions with Ram Jack I knew I had to say something.From the moment I called Ram Jack in early October, I met with the most professional, knowledgeable, and friendly people to help me with my foundation problem. When I spoke with them, they made me feel that they would be able to fix my issues, no problem. I also never felt pressured to use them as a company, they only wanted to provide me with information.When I met James, to do the initial walk through, he was professional and funny. He was realistic about expectations and provided so much information about our issues, the company, and what exactly they would do. He showed us step by step how exactly they were going to fix the issue and what else needed to be done.Javier was a great foreman, every morning at 7AM he would speak with me about what was going on that day and then would walk the property with my husband as I ran off to work. We always felt confident about what was going on and the fact they only took three days to do the work is amazing!The true hero of the day was the General Manager BK Ammenwerth, not only did he call me with weekly updates just to give me an understanding where they were, what the status of the permits were, who would be coming to the house, what was going to be done, what time table I should be looking at, etc., but he went out of his way to respond to me outside of normal business hours. The shining moment though was last night when I had a water leak outside of the house right where the foundation work was done. I called BK in a panic, and he was able to respond and even though plumbing work was not something Ram Jack normally does, he had his crew go out and fix the issue immediately. BK was able to calm my already shattered nerves and his immediate response made me love working with Ram Jack more!I have already started recommending Ram Jack to my neighbors and friends in our area. Not only for their amazing work but their customer service is above and beyond what someone would expect from anyone.
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November 2023 by Ashley C.
I normally do not post reviews, but after my interactions with Ram Jack I knew I had to say something. From the moment I called Ram Jack in early October, I met with the most professional, knowledgeable, and friendly people to help me with my foundation problem. When I spoke with them, they made me feel that they would be able to fix my issues, no problem. I also never felt pressured to use them as a company, they only wanted to provide me with information. When I met James, to do the initial walk through, he was professional and funny. He was realistic about expectations and provided so much information about our issues, the company, and what exactly they would do. He showed us step by step how exactly they were going to fix the issue and what else needed to be done. Javier was a great foreman, every morning at 7AM he would speak with me about what was going on that day and then would walk the property with my husband as I ran off to work. We always felt confident about what was going on and the fact they only took three days to do the work is amazing! The true hero of the day was the General Manager BK Ammenwerth, not only did he call me with weekly updates just to give me an understanding where they were, what the status of the permits were, who would be coming to the house, what was going to be done, what time table I should be looking at, etc., but he went out of his way to respond to me outside of normal business hours. The shining moment though was last night when I had a water leak outside of the house right where the foundation work was done. I called BK in a panic, and he was able to respond and even though plumbing work was not something Ram Jack normally does, he had his crew go out and fix the issue immediately. BK was able to calm my already shattered nerves and his immediate response made me love working with Ram Jack more! I have already started recommending Ram Jack to my neighbors and friends in our area. Not only for their amazing work but their customer service is above and beyond what someone would expect from anyone.
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November 2023 by Jason P.
James is an amazing wealth of knowledge and experience. I felt comfortable during the entire estimate. I've communicated with several contractors and businesses and he was the most knowledgeable by far! Thank you James!
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November 2023 by Kyle Schuck
Unbelievably unprofessional. James told me on Wednesday, November 9th they could complete the work 1-3 weeks, so I went ahead and signed a contract and then gave them a deposit. Fast forward to Friday November 17th, they have absolutely no idea when they are going to be able to do the work. But how? If a week and a half ago we were 1-3 weeks out, today we would be 1-1.5 weeks out, right?Should be pretty simple, unless of course it was all a lie to begin with. James has been texting me with excuses about why they can’t give me a rough start date. First it was because his boss was in Mexico. Then it was a family emergency (I sympathize with this but it isn’t relevant to the project schedule, as he is just a salesman and doesn’t drive production). Then he starts talking about “3 Day Buyer Right To Cancel” as to why they can’t give me a date (which isn’t even relevant because we have an executed contract and I gave them a $1000 deposit). James is not a professional and continuously defaulted on verbal commitments he made. I call the main office to try and get a straight answer from someone else. Autumn calls me, yells at me and acts unhinged, and says they are just going to cancel my contract and refund my deposit. Why? Because I demand a straight answer? How would you feel being told it would be 1-3 weeks and then after you sign a contract and give them money, the entire timeline changes? Seems like a classic bait and switch to me.
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November 2023 by Dan O.
Adam came ou because I was concerned about what I thought was a minor failure in my raised foundation. He reassured me we are within a normal variance of floor level over time. There was no charge for this estimate and he advised that I really had nothing to worry about. I could not have asked for a more honest opinion and a great way to start my weekend.
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October 2023 by Jonathan Faridian
From the moment I reached out to Adam Porter for assistance with my foundation concerns, I knew I was in capable hands. His depth of knowledge in the field is unparalleled, making complex issues seem easily understandable.Adam was not just professional, but he was also genuinely kind and patient. He took the time to thoroughly explain every step of the process, ensuring I felt comfortable and informed throughout. What stood out most was his honesty. It's evident he prioritizes the well-being of his clients and the integrity of his work over mere profit.I highly recommend Adam for any foundation-related needs. His expertise, coupled with his commendable character, makes for a standout service experience!
