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September 2023 by Wendi S.
Unfortunately we will need to change pharmacies due to the extreme rudeness of the pharmacy staff. I was a pharmacy technician for a number of years and I know it can be a hard job but there is no need to treat customers like they are beneath you. No one but one technician ever smiles, if you dare to ask a question they immediately start talking over what you are saying and if they don't want to deal with you they walk away from you while you are talking to them. Also, if you bring up the their online system or auto refill system then the conversation is over which is what happened to me. The really sad thing is that no matter who the pharmacist is they never try to calm down the employee or come over to see if they can help.
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August 2023 by Catherine S.
Very rude pharmacy staff. Had to get an RX filled for a worker's comp claim. Was told they aren't taking new customers. What? When questioned, was then told the med that had been prescribed was hard to get and it would take at least 15 days or more to get it. Went to a nearby competitor pharmacy and got the RX filled super fast & easy. Will never step foot in Ripon Walgreens again.
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July 2023 by Sandi H.
I don't shop at Walgreens but once every few years. I came in and saw they had some nice sales. Got to the register and was told you need rewards account to get "sale" prices. Found an old account thankfully, some sale prices still didn't show. I was frustrated as was my special needs kid who was buying himself some toys. Very sensitive cashier said I was hostile, seriously? I sighed and rolled my eyes at the complications with sale prices. If that is considered hostile, I don't know what you would do with an actual unhappy customer. Train your employees to handle situations without freaking out over a sigh.. even my kid looked at me and said "mom you weren't even close to upset"
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June 2023 by Vanessa V.
Zero stars if I could Absolutely terrible service, I was trying to find a prescription that was out of stock at my regular Walgreens and i had been calling based off of what other Walgreens had told me might have it in stock, couldn't hurt, I had the rudest girl answer the phone she had such an attitude and a disgusting behavior and I advised that they should change their inventory because if their systems say it's in stock It's extremely misleading. I couldn't imagine driving two hours out there to have that happen or worse definitely need some training on how to handle situations better
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March 2023 by Don C.
On the one hand there have been helpful people at this pharmacy (Ripon) but on the other hand this pharmacy refuses to acknowledge or correct matters where it might be construed they made a mistake. They blame everyone else (including the doctor) for things they can simply and quickly rectify but refuse.I had a prescription of 270 capsules meant for 30 days and which the pharmacy had always filled as a 30 day prescription. Then suddenly this month my copay went up inexplicably 60 dollars (from 40 to 100). I knew that was not supposed to happen so I asked why. The pharmacy claimed not to know and said to ask my insurance. So I paid, went home and called my insurance. The insurance said the copay went up because the pharmacy filed my prescription of 270 capsules as 38 days instead of 30 as previously done so that now I ways paying the 90 day copay rather than the 30 day copay. The insurance company said the pharmacy could correct this if I notified them within 48 hours. It was less than two hours, so I called them directly.From one month to the next the pharmacy changed its interpretation of the prescription which they had always run as 30 days to 38 days. I was now paying for 90 days though only getting pills for 30. My doctor didn't change anything, my insurance didn't change anything, the pharmacy changed its interpretation to something different than the way they interpreted it in the previous months. When I informed them of what my insurance said, instead of correcting this and ending the matter, they blamed the doctor for the unclear prescription and said they could not change it from their present interpretation. Only the doctor can. Yet they could not explain to me why they interpreted 270 as 30 days in previous months and why now they must interpret that same prescription as 38 days. It all points to them making this change unawares and then instead of correcting it, doubling down on it. This is not customer service. Stay away from the Ripon Walgreens, there are people there more concerned about their "being right" than they are about you the customer. All they had to do was simply rerun the prescription the way they always had (which was correct) and it would have been fixed. It's hard enough when you have health issues, but when you end up paying for 3 months and get one month supply, because the pharmacy staff is afraid of looking like having made a mistake, the only thing I can say is: stay away! They are not there for you.
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January 2023 by Jeff B.
the pharmacy is the most uncaring and unprofessional. how they stay in business is a mystery. if the rest of the world worked like this store, well it would be a sad world. try doing your job, that's why they pay you!!!! i will find someplace else to take care of my medical needs.
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December 2022 by Shelly James
They don't answer the phone and they randomly close without telling you your prescription won't be filled. When you're sick and relying on meds it's disheartening.
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August 2022 by Sid McGinnis
Wish their pharmacy was open on weekends.
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July 2022 by Bobby B.
The pharmacist was not helpful and wouldn't answer questions about store policy selling birth control products.
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December 2021 by Nilesh wadhwani
if you traveling will not advice covid-19 testing with Walgreen, they are very Slow, My Mother missed her flight since we didn't got the test result on time, almost. I did so many calls and followup with wall green and Lab but took more than 3 days to deliver the result .. no use for us & we ended up loosing 900$ of on fare and all the hassle because OF WALGREENS BIG NO NO
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October 2021 by Stacey S
Always friendly, professional, and helpful!
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September 2021 by E D.
My wife had an online covid test appointment. With email and confirmation number. We arrived there on time for the appointment and even showed the email and confirmation number to the clerk. The clerk said that my wife is not on the list and to make another appointment. This appointment was made in days and to have us turn away with the proper documents as proof was very disappointing. Is it our fault if the computer system possibly had a glitch. Boycotting this Walgreens.
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June 2021 by Delena Gale
Appointment to get Pfizer shots, no side effects. Great staff!
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February 2021 by Susan Nielsen
Wonderful service for over 10 years. Professional & kind employees in the Pharmacy & store wide. Thank you Walgreens Ripon.
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January 2021 by Alex Cook
Service is slow and the pharmacy staff is rude, dismissive, and lazy. The pharmacy manager in particular is an arrogant j*** who thinks he knows better than the doctors who actually PRESCRIBED the medication.Come to this pharmacy if you want your pharmacist to treat you like an imposition on their day for daring to expect them to, you know, do their job.
