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February 2024 by Nicole r.
Came in to get ink for my Printer was having trouble finding the one for my exact printer asked for help was told told the location of the ink ( I already was over there I knew where the ink was I could find the certain one) and told her I needed help finding it she told Me I could Find it and help myself. I found out this was the manager of this location. Very rude and unhelpful. I did find it on my own, but that is beside the point when I went, walked up and asked very nicely for Help and for her to say that to me is completely uncalled for and you're a manager. unfortunately it's the only Location in my town for this kinda product so I was obligated to spend my money in this location.
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February 2024 by Mary Herbivorre
Rude and unhelpful staff at the print center. They get paid to stand around and be lazy. And not just lazy, but obnoxious. Advice: if you don't like your job, don't take it out on customers!
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January 2024 by Patricia Y.
WOMEN'S RESTROOM Customer service for 3 returns was awesome, but then I used the women's bathroom. Omg disgusting! The dirt and mold around the edges of where the floor meets the wall, no TP or seat covers in main stall and maybe 10 squares of TP and a few seat covers in the handicapped stall. Toilets are stained yellowish brown. Only one bottle of hand soap while paper towel roll was sitting on top of towel dispenser so everyone is touching that roll to tear towels off. Just a really disgusting bathroom.
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December 2023 by ROBERT GRAY
Nice people on staff. Very helpful
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October 2023 by Rita C.
Super friendly staff, Maria answered my questions and was very helpful. This store always has what I need , have always used for my business.
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October 2023 by Michelle D
Staff is always so helpful....recent trip to print last minute stuff and pictures for a funeral service and they were amazing as usual in a very sad and stressful time.
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July 2023 by Constance G.
My husband and I went to Staples to pick up a few small odds and ends for our home office and to pick up some crayons for the children at the Modesto Gospel Mission. I was happy to find that Staple's prices matched Walmart's sale prices on school items, so I also picked up notebooks, file folders and stick-on labels. As I walked the aisles looking for more bargains, my husband sat in one of their office chairs. I ended up needing help to find the last item on my list and was approached by a nice man with a very easygoing manner. He led me right to the item I was looking for. As we pushed our cart passed the chair my husband had been sitting in, my husband said it was the most comfortable office chair he had ever sat in. Turned out that the chair was also on sale. We were having a little difficulty getting the tag for the chair out of the plastic pocket, and the same young man walked by telling us we didn't need the ticket- that he'd take care of it. And he did! He called on another employee to get the chair; we got everything at the sale prices; helped me to download the Staple's app for even more savings (I'm in my 70s and not computer savvy); and was patient and helpful in every aspect of our purchase. My husband and I want to send a BIG "Thank you!" to Mason at the Riverbank Staples. You made our day!
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July 2023 by Amanda G.
Went here to pickup Amazon, not necessarily related to Staples; however, the employees were AmAZinG! They went above and beyond service. I was having a tough time getting my package from Dorothy (Amazon locker) and the employees were trying their best to assist me (I.e., connect me to their Wi-Fi, get me connected to amazon customer care, etc.). Thank you, Staples employees, You are fantastic! :)
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June 2023 by Madison McKay
Mason was AWESOME! I will be coming back just because of his service. He has helped me in the past and did wonderful then as well. 5 star customer service.
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May 2023 by Anthony O.
I'm only rating this place for my experience with their public computers. I went in to print out some documents through my email. As you may know they charge a prepaid amount of $10 to use their equipment. Slid my card in, got charged, then it took forever for explorer to open my email. After what seemed like 5 minutes just for loading the screen, I finally opened up the documents I needed to print. As I selected their printer I attempted to print twice but both times it didn't print (and this isn't my first time using their equipment so I knew what I was doing). Then suddenly their computer shut off and rebooted itself for no reason at all. I spent another 10 minutes waiting for it to reboot and asked the girl behing the counter if I was being charged for this time. She didn't know anything so I asked her for a refund at which point they refunded the $10 but still it was a complete waste of time. As an office retail store selling office supplies you would think their public office equipment, which they charge you to use, would be bug free and have a fast internet connection. Not the case here.
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April 2023 by Tam E.
I fax paperwork periodically for my job. Usually I go to OfficeMax because the price is better, but I was in the shopping center and thought I would get it done while I was there. Ugh! There were only 2 fax/copy machines; one was out of service and the other was occupied for quite a while. When I inquired about it, the young female employee didn't seem to care. I had hoped that she would offer to use the fax machine that is likely operable behind the counter for me when she was not busy, but my hopes were crushed! Cons: The prices aren't great (OfficeMax is better). Customer service is subpar. Only one fax/copy machine was available. The floors and work area was dirty and gross. Pros: I have none. Sadly, this will NOT be my go to for work faxes. My mistake for trying it.
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April 2023 by MyIdentity IsinChrist
The BEST customer service ever! And they are very patient with rude customers. This is my second time here and we had a lot to get done. Everyone that works here is so polite and eager to help. I am amazed! And they all know their stuff! Thanks for helping my daughter with her project!
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February 2023 by Sherry F.
I needed some pictures enlarged for a Memorial Service so I went to Staples in Riverbank. When I picked the order up it had some issues with the photo and it was bubbling up. When I called to complain, I was told to bring the pictures back and they would fix it. I met with Emma in the printing section and she knew exactly how to fix the problem. She had them redone at no cost to me, the new ones came out 10 times better than the first ones. I was extremely happy with the results. Emma is great!! She knows what customer service is about. She was helpful, nice and got things done the right way. I would recommend anyone looking for help in the printing department ask for Emma.
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January 2023 by micah brawley
01/05/2023 - I came into Staples Riverbank to print out a measley 6 or 7 photos... was met at the back counter by "Mario". I explained what it was I needed and was more than willing to use the self service copiers and do it myself, but simply asked if I could have the few pages of photo paper I needed loaded into the copier tray I would be using. Mario replied "No, can't do that right now... but we can do the copies back here (referring to the behind the printing counter)... however, we wouldn't be able to do that either, for at least a day or two because we're so slammed...". I replied, "so then I guess you're telling me I should go to Office Max then?" Mario and his coworker laughed and said "well no, I'm NOT saying that...". I replied "Yes, you actually are". Mario: "Well only if you need them (my 6 or 7 photo copies) now", and then continued to laugh like it was the funniest thing.What I needed was literally about a 5 minute job. There were at least 5 employees back behind the counter and in the immediate area, yet no one could assist me with a low level, piddly 5 minute job. Guess that's what they found so funny.Not impressed. Won't be back - ever. Should have gone to Office Max first and spared myself the waste of time and dismissive attitude shown by the bare-minimum achieving Staples Riverbank staff.
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September 2022 by Papa Travels (Bazenga)
Great place for office stationary and toner
