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April 2023 by Min H
I came today to buy a bag and shoes for a present. The store was meant to be opened at 11am. But I stood outside waiting for it to open. The girl inside didn’t notice. She was checking her nails and her phone. She did not open the store until 11:18. Kind of wasted my time.
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March 2023 by S H.
What nice store personnel. Super helpful and friendly. Was there for my husband's purchase but they seemed to have a great variety of ladies shoes.
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February 2023 by Shallely Martinez
I bought some Bigact boots & I wore them one time & the stitching starting coming out on one of the boots. Called & let Brissa (one of the managers) know what happen & that I wouldn’t be able to go in right away since I live an hour away & have a busy work schedule. She said to bring them in to see what they can do. Went in a week or 2 later & the store manager was there, believe her name is Hayley. She denied my return saying she “didn’t believe it was a big deal & I could just cut the excess stitching & the best she could do is give me 15% off because she wasn’t allowed to return in store for that minor issue” I continued to express how unhappy I was after one use & that I was worried of what would happen after multiple uses. She then said “if they get worst then I can exchange them” with that being said I knew she could return them & she just didn’t want to help me. Also express how far I live & how my work schedule doesn’t leave me with extra time to be coming over & over agsin. I asked her for corporate’s number but they were closed for the day. I called the next day & the lady was very nice & I explained the situation as written here. She let me know that the store manager was more than capable of helping me & that if the stitching was coming out after one use that it was obvious a manufacture issue. She let me know I would need to go into the store & exchange them. She sent an email letting them know I would be going in to exchange the item & to honor my price & she also CC me on the email so I had it as well. I called in & again spoke to Brissa & she let me know she had received the email. Again I let her know I couldn’t go right away, she said it was fine & that the email was there. Finally had the chance to go in this Friday & Brissa helped me out & exchanged them for me. The only 7.5 they had was the display. She let me take a look at it & it looked fine so I took it since it wasn’t available online anymore. While I was there the store manager Hayley was almost monitoring everything that Brissa was doing & it was very uncomfortable. The store manager basically made me go an extra time & waste my time. She made me jump a bunch of hoops to be happy with my purchase. Thanks to her I was stuck with a display boot since she had me going back & forth. Thanks to the corporate lady Jessica & Brissa for helping me & making my situation right. As for the store manager at the Galleria at Tyler location, she made my experience horrible & wasted a lot of my time for no reason.
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August 2022 by Jojo Andaya
No sales but great prices
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February 2022 by Lorie Anderson
LOVE their shoes! I'll be back for some super nice rose gold pumps!
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December 2021 by Hugo Rodriguez
Really nice stylish
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October 2021 by Diana S.
Receipt clearly says return within 60 days... so I get it. Although I do not expect shoes to last a lifetime, I do expect shoes I paid $80 for to last more than twice . Shoes I bought here broke ( came unglued) on the second time I wore them. Manager would not do a store exchange . I learned my lesson ... will never buy from here again. CHEAP Quality and not worth it!!!! One star rating is only for the other pair I bought ... I won't be going back
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August 2021 by Victor Vargas
This place is so nice and clean. Everyone here is helful and attive. Fast and friendly and always shop here. The person thats in charge is great and shows everyone respect and friendliness.
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June 2021 by Itzel M.
Amazing service, young man Luis helped me find the perfect shoes & how to make them fit nice & smug for my event, girl at the register was very nice too!
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May 2021 by monica a.
Love the staff here! I came in last minute shopping for an event, not only did they help me pick out a nice pair, but they went above and beyond making sure I was 100% happy with my purchase. Management here is top! Very friendly and kind. This branch loves their customers! Truly appreciate their service. A business with heart.
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December 2020 by Exton L.
Came shopping for vegan shoes for work, the representative was very helpful and attentive to my interests. I didn't get his name but thank you for your help!
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December 2020 by Adrian P
Went to this Aldo about a month ago to return a pair of shoes I ordered online that I received in terrible condition. Armando provided me with a superb experience despite it being crowded and only a couple employees in the store. Got me in and out in a timely manner and had excellent customer service.
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November 2020 by Ameli P.
Very bad customer service, I went there twice this week, at different time, same thing every time. They make me feel like I was asking for free shoes I would never go there again.
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September 2020 by Tiffanie K.
Great customer service received from Janet for a special online order. In and out in 5 minutes.Just what I like fast/easy purchases.
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July 2020 by T Lee French
Favorite store for men shoes and accessories
