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February 2024 by Alyson C.
Bashar Salim is an absolute professional! His custom serve is on point! He brings value to every customer that walks in the door at Riverside Avenue. All the members at this branch are lucky to have Bashar at their fingertip! THANK YOU for your outstanding customer service!
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January 2024 by Cyrus S.
This is the best bank ever I walked in without an appointment after trying chase and Wells Fargo and they got me right in to set up a checking account . I was helped by JUSTINE so was really sweet and super helpful, she did everything in her power to help me . After I was done the manger came out and introduced his self to me. I felt very appreciated and welcomed at this location
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January 2024 by Nichole P.
Tried to open a business account and was told that I needed a "fictitious business license" to open my account. I called BS. You can only legally apply for a fictitious business license if you do so within 2 months of opening your business... mine has been operating for 6 years. I came in with my business license and they would not accept it. I turned around and applied ONLINE for a business account with BOA and in 24 hours they approved it. They looked up my business on a government website to verify my social, EIN etc. something Altura would not do. I have my car loan and two accounts with them. I am very disappointed. The lady I sat down with was rude too.
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September 2023 by Cindy T.
Daisi E. (financial services rep) helped me today with setting up my Zelle account - very knowledgeable, kind, and helpful.
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September 2023 by Karen Yonts
I love Altura Credit Uinion! They have always been there for me, & as a senior citizen, it's important to have your bank watching your 'back', so to speak. They have always kept my interest at heart. ❤️
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September 2023 by Justin Cheng
Do not take auto loans from this place, they do not recognize insurance from any other agency despite what the loan agreement says and will tack on their own insurance regardless, and if and when you complain they will change their insurance from monthly to bi-annual so they can collect some off the top if you decide to pay it off. Evil evil evil.
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August 2023 by Kris S.
Visiting Altura has also been a pleasant/easy experience when I've had to manage funds inside a branch. Daisi Estevan helped me exchange my worn out debit card for replacement. She was pleasant and had me in and out in 10 minutes
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August 2023 by Al S.
Has gotten too big for its credit union capabilities! It was a great place to bank however now it feels like another bank after your deposits and fee you for everything. For a non-profit, it sure seems like they wanna pad their pockets . Service is also not the greatest!
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July 2023 by Rocky M.
Been a member of ATC for 15 years. Friendly tellers clean environment low low fees. Awesome auto buying program.
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July 2023 by Biscuit89
The ATM machines here are always not working or stealing cards. The staff never seem to update them or get new ones. Staff is friendly and outgoing. Make sure to come in during the week for bank related issues. It's a big mistake if you go to Altura during the weekends for they are busy.UPDATE: They did exactly what I wanted this branch to do... listen to their customers. I recently stopped here to take money out of the ATM machines and they did indeed put in brand new ones. It's so much better now.
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July 2023 by Sarah M.
Upon walking in, I was instantly greeted by rosemary, the fsa rep. She was a pleasure to speak to and helped me open my account right away. This was for the riverside location. Also bashar the manager was very kind and helpful. Great branch location
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June 2023 by Paige G.
After a lot of years been with other institutions finally decided to give The Credit Union a chance, we went to several banks no one was able to listen or take the time to understand our needs, helping my partners in their complex trust documents, finally we decided to visit Altrua Credit Union on Riverside Ave, we were greeted by a Gentleman, right away saw my parents are elderly right away opened the door, took us to the office, answered everything, took the time to understand what we need to accomplish, and what is important to us, finding out he is the Branch Manager Bashar Salim. these are hard to find interactions, my parents are happy to switch their banking and now we feel we have someone to look after us at the Credit Union. I highly recommend their services to everyone.
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June 2023 by Lisa L.
I came in looking for a credit union that would have better service then my old bank. Boy did they go above and beyond with the service they provided for me. The financial service rep rosemary was super great very friendly helped me with the whole thing. She left no question unanswered. Go see rosemary! Oh and the bank manager is great has a great personality too.
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May 2023 by Steven Pena
Drive thru ATM took my money and did not credit my account.
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April 2023 by Erin Y.
Rosemary was amaziiing It's very refreshing to know even after identity theft I can still rebuild for my future
