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February 2024 by Nance Y.
I took my friend from a different state here. They had to deposit a check even though they use a different credit union company. It work. Very fast and convenient.
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December 2023 by Melody W.
There are not enough Stars to rate Altura! Excellent customer service from my first time in the office. The branch on 6th in Corona is very professional, very clean, and professional as well! Bonus on the doorman and Keurig coffee! I have a wonderful tellers by the name of Ailiayh and Julian. Very professional in many ways. Familiar with all products Altura has to offer. Prepared to answer questions I had about numerous products. Remembered my name (bonus) and both show genuine concern about ways to assist in my banking needs. Thanks Altura! Excellent customer service! I look forward to going in the branch! #TeamAiliyh #TeamJulian
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September 2023 by Justine W.
I went into Altura today with only having a savings account that I opened up a long time ago and hardly ever used. I couldn't remember if I had ever set up a checking and didn't remember most of my information. I was helped by Dianna Burnett who did a great job with answering my questions and setting everything up for me. She was very kind and gave me all the information I needed. I came in with a few questions regarding 401k and insurance plans and left with everything in place move forward. She also gave me a lollipop because my birthday is coming up. so sweet! :)
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August 2023 by Julie S.
Very good customer service and professionalism. Luz and Amber are especially nice. They helped me get accounts set up for my teens when they got their first jobs and are always available to answer questions.
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August 2023 by Domonique Castro
I went to the drive up ATM today and it gave me a ripped $20 bill. When I took it in to the bank, they told me they wouldn’t exchange it because I’m not a member of this specific credit union despite the fact I got it FROM them. After arguing for ten minutes they finally exchanged it but the bank teller and who I can only assume is a manager were extremely rude. I’ll be sticking with Navy Federal. Real credit unions don’t treat people like dirt after THEIR mistake. Trash.
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July 2023 by Darnell Fields
Excellent credit union.
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July 2023 by Melissa P.
They are starting to be like BOA charging for everything. Don't bank here. I am closing out my children accounts they were charging me to have money in there for them.
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June 2023 by Frank P.
If you are looking to get a home loan or commercial loan, do NOT go here. I applied for a refinance for my apartment building. I am a commercial real estate broker, and I can easily assess the value of a commercial property based on the condition, and performance of the property. My apartment building is worth about $2,390,000. I was told they would do the refinance and to wire them $5,000 immediate to lock in the rate. I emailed them all of my financials, taxes, rental agreements, etc. I drove to the bank and wired $5,000. Then, they became very quiet. I kept trying to find out what is going on over several weeks. I was told that because the market conditions had changed, they could not do the refinance. But they kept my $5,000. I got an email from Patty Sanchez telling me they added all sorts of fees towards my good faith deposit until it was zero. No call. Just an impersonal email. I spoke to Luis Barrios who casually told me the money had been used up. He really didn't care. I wasted a month with them fiddling around with paperwork, and they kept my $5,000. Real lenders understand the numbers. They won't make you give them money upfront if they feel they cannot lend on the property. Go to a large bank that is honest if you plan to refinance or get a loan.
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May 2023 by Jeff H.
After a six day process, involving a go no where online application, a phone application and an in-person visit to a branch, Altura still didn't understand that I was putting 30% down on the loan I applied for. They wasted six days of my time and a hard credit pull.
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May 2023 by Fred R.
Altura Credit union (formerly visterra CU) has poor customer service, phone service, poor online web site. What started this all was my account being disabled due to dormancy multiple times, just because I'm not accessing it regularly. The bank is using my $ (tens of thousands), and making plenty of profit off on my money, and causing me many hours every year to reactivate my account when I need to even see my acct status. I just closed my account... this credit union is not worth the stress. I've been with them for over 20 years, and they have always had the worst and most bureaucratic of my banking experiences.
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May 2023 by Cross G.
Came into Altura to make a personal bank ackunt and Luz, a financial Services Representative, helped me out to the fullest and gave me a fast and simple experience. Highly recommend her expertise with all financial services.
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May 2023 by Mike McGrunt1994
THIS BANK CANNOT BE TRUSTED!! I obtained a personal loan for an RV during my marriage. My now ex was given the RV (and payments) by the court via decree. Both Altura and the collection agency were given a copy of the order, but refuse to remove me from the debt/ account,even after being ordered by the court to do so. They are also BOTH reporting the debt to credit agencies which is a double report ( illegal and immoral).I wouldn't do business with these clowns again if they paid ME!!!! They will do you dirty every time... I hope they are the next one to collapse!!!
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May 2023 by Diego V.
Came in to open a new account and got helped right away! I was helped by Luz who was very kind and helped set up everything. After meeting with her, I left satisfied and confident with opening a new account at Altura Credit Union!
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April 2023 by Bethany P.
I was scared of going to a credit union instead of a bank but i've loved it here!! everyone is always nice and helpful. and one of the employees Brashar was great and took time with me when I had a million question. Great service here!
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April 2023 by Elizabeth R.
Altura don't even deserve one star but if I had to choose one this is the worst company you can finance your car with, they act like collectors pretty much if you're late they pick up your car after 1 day of your 30 days. And it looks like they have some type of business going on with the towing. They will impound your car on a Friday so that you don't get your car until Monday or Tuesday and extend the days they say they collect the money for the towing save yourself a headache don't regret it. This is a bad company. Bad bad bad bad. If you have a hardship they don't work with you. They're unhumane.
