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November 2023 by Dylan W.
I had to re open my account after it was closed for being over-drafted for a while. I went in and sat down with Alexandra who was quite lovely, and she was able to re open my account and get me settled with all of my banking needs.
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November 2023 by Jayy J.
The supervisor at this location tuesday afternoon November 7 did really good and helped me keep my account open and approved my credit card despite the people who work in the credit card department being unresponsive and asking for to much. Forgot her name but she really chill and nice
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September 2023 by Precious C.
I had a horrible customer service experience at this location yesterday. I walked in and there was an older gentleman at the front desk so I proceeded to the line, the older gentleman got in line behind me. There was a Latino teller, a man, who didn't even look to acknowledge me, in fact he looked behind me and called the older gentleman to the window to help him first. Which I found incredibly rude, he may have told him before I walked in that he'd help him, I don't know, but communication is key, had he simply communicated that to me it would have been no issue. "Ma'am, I already told this gentleman I'd help him but we will be with you in a moment." It was his lack of communication and customer service skills that really blew my mind. I've been having so many issues with Altura lately that this incident really makes me want to close my 20+ year account with them!
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June 2023 by Scott Lewis
If I could give this credit union 0 stars I would. Your money is not safe here! Over the years I have had to call numerous times when I was out of state to unlock my debit card but they have been letting someone make fraudulent charges on the other side of the country. Withdraw your money while you can!
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April 2023 by Byron W.
Impossible to call them and speak with someone. Just lost any chance of gaining my business.
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April 2023 by Michelle Anderson
On Monday I called Altura to find out if my debt of $250 was paid. They told me to call their debt collector, Conserve, to confirm it. In a 30 minute span I talk to 3 differentConserve and Altura representatives. Come to find out I had paid this debt in 2021 but someone from one of these companies had dropped the ball. I got a letter from Conserve stating I had finished paying this bill in 2021. When I went there to the Altura branch in Riverside today and showed them the letter they did not believe me or my evidence. They made me pay another $125 just to close this account. I wonder how many people they have overcharged due to their incompetence. Beware of them.
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November 2022 by Linda T.
There is nothing like showing up, frantically, fifteen minutes before the branch closes. I had spent hours trying to upload a document that would verify the funds in my account, but my efforts were unsuccessful and it was almost the close of the business day. Without that data, my offer on a house would not be accepted. Mr. Emilio Arteaga, Jr. a Financial Sales Representative, approached me, smiled, and asked how he could help. He was calm, courteous and professional. I appreciated that he called on a colleague to help us figure out the problem, instead of leaving the situation unresolved. He did not leave until I had successfully uploaded the information that my mortgage lender needed, just before six o'clock, even though it was after hours. I also want to commend Ms. Karen Barrios, Branch Service Lead, at this University Ave branch, for assisting me and Mr. Arteaga in identifying the issues that that had confounded me during the day. Her positive and collegial approach made a difficult situation easier to resolve.These staff members make me grateful to be associated with the Altura Credit Union, and with this branch in particular.Linda Thomas
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October 2022 by Maryanne U.
Emilio was everything except helpful. He was rude and didn't bother to look deeper into the issue to resolve my problem he kept sending me away telling me I had to pretty much figure it out on my own.
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September 2022 by Chris M.
This is no credit union for the people. It never used to be this way. Customer service is extremely rude. They don't give you any credibility for having been a customer who's paid off 3 cars through them. It's very good to know who will stand by your side in a time a crisis. Altria credit union will throw you out to the wolves. After paying off my 4 car, I asked them for rates to purchase a car. Why did a guy who just opened up an account get a better rate then the loyal customer with absolutely no problems, no late payments, 20 years of on-time payments, why did the new guy get a better rate? When I had identity fraud, they treated me like dirt. It's like they didn't believe me. So I had to jump through hoops for them not only secure the account but to even retrieve my money when I supposed to be insured. Then, because of filing a chapter because of identity theft, and having signed reaffirmations with Altura, they let me hang in my time if need and basically spit on me and treated me like scum. Even knowing my filing would have no effect on them what so ever. The beauty of all this is that I'm pulling out this bank to another credit union where I'm treated fairly. They don't process anything until they feel like it for any deposits to hit your account. This is no credit union for the people, this is a credit union the greed. And the snobbery. Find another bank if I were you. Unless you like getting played.
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September 2022 by Daniel A.
I drive close to 30 minutes just to work with the associates here. They're always super nice &, greet me in a first name basis. I love my credit union & I'm the biggest advocate for switching from comercial banking to credit unions.
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July 2022 by Benita Robinson
Great customer service. Friendly environment. Always able to answer any question I might have.
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June 2022 by April E.
Decided to open an account here at Altura today. I had been told by numerous people that the banking is good but I didn't do much research. I hate being that person to have to go into a place and ask a million questions but the gentleman that helped me, answered all of my questions! He explained the benefits of the account I wanted to open and also gave me some information about auto finance because I have a car that I'm making payments on. He really knew his stuff. The process was quick and friendly service! Thanks to Emilio Arteaga, I'll be back to refinance my car!
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June 2022 by Yolanda S.
I was banking at BBVA, PNC Bank took them over, victim of Fraud, $4050.00!!! Very upset, with PNC bank branch attitude and service and compassion level, and there backward policy to correct. I went to shop for a new bank, went to Altura, met with Alex B, who checked me in, was very kind and listen to me rant over what just happen, and she actualy looked as she genuine cared and felt bad for my recent experience with PNC , and she link me up with banker Emilo Artega Jr. who took care of the rest! Great customer service, the bank was ready to close, but he stayed over an hour after they closed to make sure that i was all taken care of! I needed to open up 4 accounts, he answered all my questions, spent all the time with me to answer all my concerns, open up all my new accounts, and even got me back in a good mood by making me laugh as I ranted about the other bank! Actually i met a few other folks there, don't have there names, every one was very welcoming, very helpful, even the security guard was great! I felt like a valued customer and I just met them today, which is more that what my last bank PNC did and i have been with that bank for 20 years. I am very happy to know I now have my new bank family! And it turned out they are having a refinance your vehicle special, great interest rate, I started that too! Hasn't even been 24 hours that i have been a member, and I already am being taken Great Care of! Emilio was even kind enough to nick name my accounts for me on my on line portal so Iit would be easier for me to manage! You Rock Emilo !!!!
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March 2022 by Tyelahnai Frelix
...utilized for payment only... it's quicker than online (where they charge a fee) and never crowded...
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February 2022 by Ron Mccartney
I had irregular balance that kept showing as interest on the credit card since January on payment owed.I was in the office on University today and Brian was very helpful and took care of it.It wasn't a lot of money but I try to pay cards without paying interest.Thank you Brian at Altura on University Ave Riverside.