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November 2023 by Carolyn Rivera
We are so excited with our 2022 Jaguar F Pace. Greg was so professional and showed us exactly what we asked for. We highly recommend this dealership and would definitely buy from them again!
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November 2023 by Grant Leggette II
Ivan and Alyssa, or the most helpful people I’ve ever experienced providing customer service. Ivan was genuine and honest in his recommendations, and gave good reasoning . Alyssa was always patient and kind answering all my questions. Great place to purchase a vehicle and get your vehicle serviced.
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November 2023 by Rich Banlowe
Drove 100 miles one way to get an incredible deal from an incredible guy. Pedro Patlan made my decision very easy with zero pressure. Upscale dealership with a large selection, and friendly people.
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October 2023 by Patrick Soued
Friendly, knowledgeable sales staff. Albert went above and beyond to make our experience smooth and easy. Jeff the sales manager and Steven the finance manager were also very helpful. My wife and I never felt pressured to complete the transaction. Love our new SUV!
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October 2023 by Diane Simonds
We took our 2017 Jaguar F-Pace in for it's annual service and diagnostics, in addition to purchasing 4 Tires. Our Service Advisor, Mark Espinoza, was in communication with us before, during and after our service. He made the entire service process very smooth with his knowledge and professionalism. The Indigo Jaguar Riverside showroom and customer waiting room were very inviting and clean. This is the location we will always return to for the service of our vehicle. Thank you Mark Espinoza and Indigo Jaguar Riverside.Ken and Diane Simonds, Big Bear Lake, CA
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October 2023 by Patty Matsko
This has been the Best car buying experience of my life! Can't say enough about how kindly I was treated by Aaron & Steven! They made it fun!
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October 2023 by Diane S.
We took our 2017 Jaguar F-Pace to Jaguar, Riverside, CA for it's annual service and diagnostics, in addition to purchasing 4 Tires. Our Service Advisor, Mark Espinoza, was in communication with us before, during and after our service. He made the entire service process very smooth with his knowledge and professionalism. The Indigo Jaguar Riverside showroom and customer waiting room were very inviting and clean. This is the location we will always return to for the service of our vehicle. Thank you Mark Espinoza and Jaguar Riverside. Ken and Diane Simonds, Big Bear Lake, CA
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September 2023 by Bill Albers
Excellent service. Greg Suzuki was great to deal with. Highly recommend Greg and this dealership
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August 2023 by Richard Khalife
Great experience with Heath, Sean, & Jeff. Responsive, professional, accommodating, and most importantly, customer experience focused. Will definitely be returning to this location for our next Jaguar! Thank you!
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August 2023 by Jesse Shipp
We drove down from Utah after looking at their website online to look at the vast inventory that Jaguar Riverside offered. We found the F-Pace we wanted and they made the buying experience seamless for us. big thanks to our salesman Greg Susuki and his patience. The whole Riverside Team made it Amazing...... and we LOVE our New Car.
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August 2023 by Luis Ruvalcaba
Thank you Mr. Brooks for the awesome experience. Thanks to the management for making our buying experience great. Thank you all for working with us and our needs. GOD BLESS you all and your families and the dealership.
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August 2023 by Martin M.
I purchased a used Mercedes GLC 300 at this dealership on May 29th and unbeknownst to me, it already had a broken steering column. I took it in to have a window button unit replaced July 11 (because it was broken when I bought it) and upon leaving the dealership after they replaced it, I started hearing clicking noises from the steering column. As I was driving home from the dealership the SRS light also came on. I didn't want to return it because they are not a Mercedes dealership and I was thinking they may have inadvertently done something to my car to have the sounds and the light go off. The light and sounds kept continuing until I took it to Fletcher Jones Mercedes on 8/17. They did a total diagnostic and found $3,491.10 worth of work that was needed on the car, including a new steering column, a new battery because the one that came with my car had excessive resistance, new spark plugs because there was no history of new spark plugs, no history of air filter replacement, and no transmission service. I have purchased several used cars in my 45 years and I have NEVER had these many issues with a used car in the life of it....let alone within the FIRST 60 DAYS. I ended up having to rent a car for $257 as a single mom trying to go to work and take my kids to school. When I got my car back from MB, I noticed the NEW steering column self adjusts when the car is turned on. This never happened even when I test drove the car, meaning the steering column was already not functioning correctly upon purchase. The MB dealer told me to contact Jaguar Landrover and see if they could reimburse me for all or part of these expenses as MB always replaces all used cars with new batteries. When I called Jaguar Landrover they were immediately defensive. They said they always test the batteries (note: not replace- I guess you get a better quality of used car at Fletcher Jones). I emailed the General Manager of Jaguar Landrover on Friday 8/18 and did not get a response until a 2nd email to him, because..let's face it, he probably wasn't going to reply. He called me and told me that it was "the consequences of my own actions" because I bought a used car with no extended warranty. He said MB was trying to upsell me and that they didn't further break the steering column after having done the work in their service department which is interesting because the clicking noises and the SRS light came on IMMEDIATELY after I drove off the lot. I am HIGHLY disappointed in this place and their customer service/response. For being a luxury car dealership, they don't really care about their customers, especially if you get a used car. DON'T BUY A USED CAR FROM THIS PLACE...the quality control is garbage and their response to you for any potential SAFETY ISSUES with your car is uncaring and dismissive. I was thinking about getting a Jaguar SUV as my next car but I'm definitely going to remember this experience and will look at something else next time.
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August 2023 by Richard K.
Great experience with Heath, Sean, & Jeff. Responsive, professional, accommodating, and most importantly, customer experience focused. Will definitely be returning to this location for our next Jaguar! Thank you!
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July 2023 by rob 6988
Responsive and upfront communication from Aaron. Transaction was very easy and mostly completed before even arriving at the dealership. Thank you Scott and Joseph for your assistance as well, glad to be part of the Jaguar family!
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July 2023 by VU KIU LUU
I called in to check the status of my car on July 12 at 2:12PM. The client representative told me the car is fixed and we can come pick up. On July 13 after take 45 minutes drive to the location we were told the car is not done. Worst service ever!
